Express shipments EMS is the fastest and most convenient way to deliver a letter or parcel in Russia and abroad. The courier will pick up the shipment at a place convenient for you and deliver it to the addressee at home or in the office. Express shipment is registered, its delivery and delivery can be tracked using the track number.
In cities where there is no courier service EMS, you can send and receive express mail through the Russian Post office. To calculate the time and cost of delivery, as well as find out if courier delivery is available, you can use or.
You can also check the rates for express delivery. EMS shipments:
Restrictions
- The weight: up to 31.5 kg- across Russia, up to 20 kg- to Australia, England, Argentina, Aruba, Bahrain, Bermuda, Vanuatu, Guyana, Gibraltar, Dominica, Israel, Spain, Kazakhstan, Malawi, Mongolia, Myanmar, New Caledonia, Poland, Syria, Suriname, Trinidad and Tobago, Ukraine, Equatorial Guinea, up to 10 kg- to Gambia, Cayman Islands, Cuba, Turks and Caicos, up to 30 kg- to other countries.
- The sum of the length and perimeter of the largest side - no more than 300 cm
- Length, width, height - no more than 150 cm
How to send
- Make sure you're not forwarding anything
- If you are sending a letter or a small package, the courier or post office employee will provide you ( maximum size- 60 × 70 cm). Or you can pack the shipment yourself according to .
- or give the shipment to an employee.
- To reschedule or cancel a courier call, call the EMS service 8 800 200 50 55.
- To order Additional services declared value, cash on delivery, attachment list or SMS notification, contact the courier or post office employee.
- Keep the receipt with the tracking number given by the post office employee or a copy of the address form given by the courier.
How to get a
- The recipient can receive the shipment (upon presentation of an identity card) or his authorized representative (upon presentation of a notarized power of attorney).
- On the day of delivery, the courier will call the addressee.
- If it was not possible to get through to the addressee or he was not at the place, the courier will leave a notice in the mailbox.
- The addressee can agree on a convenient delivery time by calling the EMS service 8 800 200 50 55, or pick up the item from the post office.
- You can order delivery to another address in the same locality, this will add 2 days to delivery.
Additional services
- Attachment description. You will receive a confirmation of the contents of the package and the date it was sent, certified by the postal worker.
- C.O.D. To receive the parcel, the addressee will have to pay the amount you specified. The amount of cash on delivery cannot exceed the amount of the declared value.
- Declared value. Your package is insured. If something happens to the package, you can receive full or partial compensation. The maximum amount of declared value for an EMS parcel is 50,000 rubles.
- SMS notification on the arrival of the item at the office and delivery to the addressee. Only for parcels within the Russian Federation.
The fastest and most convenient way to send an email. Door-to-door delivery - the letter is picked up and delivered by a courier around the city, to another city, abroad.
The EMS express letter is a registered shipment, its delivery and delivery can be tracked using the tracking number.
How to send
- The letter can be sent by courier or from a specialized post office that accepts EMS shipments. The envelope is provided free of charge. Find branch with EMS
- To order additional services of declared value, cash on delivery, inventory of attachments or SMS notifications, inform the courier or post office employee about this.
Additional services
- Attachment Description. You will receive a confirmation of the contents of the letter and the date it was sent, certified by the postal worker.
- C.O.D. To receive a letter, the addressee will have to pay the amount you specified. The amount of cash on delivery cannot exceed the amount of the declared value.
- Declared value. Your letter is insured. If something happens to the letter, you can receive full or partial compensation. The maximum value of an EMS letter is 50,000 rubles.
Express Mail Service (EMS) is a service of the Federal State Unitary Enterprise "Post of Russia" for the express delivery of items. Thanks to a unique network (more than 42,000 post offices throughout Russia delivering EMS express mail and almost 4,000 post offices accepting EMS express mail), an established infrastructure, efficient system long-haul transportation, you are offered reliable courier delivery on a door-to-door basis to any, even the most remote corner of our country.
Forwarding orders by EMS express mail is carried out on a door-to-door basis - shipments are accepted in our warehouse, transported to the destination, where they are handed over personally to the addressee.
Delivery terms
Orders in our online store are transferred from the warehouse to the EMS delivery service as quickly as possible, within 1-2 business days after order confirmation. Delivery of the order is carried out according to the deadlines EMS Post Russia. The delivery time is the number of days the delivery will take, excluding the day of dispatch and weekends. Depending on the region, delivery of the order takes from 5 - 7 days to two weeks.
After the order arrives in your locality, the courier will contact you and deliver the goods to the address you specified.
Delivery to the recipient's door from 9.00 to 19.00.
You just have to accept the order and pay the courier.
In the event that the courier was unable to deliver the first time, you must be left with a written notice. Most likely, in this case, you will have to receive the parcel at your post office yourself.
In the absence of the addressee, the items can also be handed over to adult family members (without a power of attorney) upon presentation of identification documents and documents confirming their relationship to the addressee.
You can also come to your post office and pick up the parcel yourself.
Attention! You must have a passport with you and know the number of your shipment, which we inform you after transferring your order for delivery to EMS.
Cash on delivery - payment upon receipt
If the order is sent to you by cash on delivery, with payment upon receipt, then pay attention to the fact that the cost of delivery of orders is more expensive than 7000 rubles. is free for you and the postal staff should not charge you additional shipping fees - only the cost indicated on the cash on delivery form. The sender pays for the shipment, i.e. our online store.
Tracking - tracking the parcel on the EMS website
After sending your package, our regional manager will send you a email specified in the order, the parcel number in the EMS system (tracker format EA123456789RU), with which you can track the status of your parcel online on the EMS website: www.emspost.ru
You can also check the status of the parcel by calling 8-800-2005-055 (the call within Russia is free).
Possible tracker statuses:
"Left sorting center" - the parcel was sent from Moscow.
"Came to the place of delivery"- you can contact your post office yourself and receive an order by mail or wait for the EMS courier.
"Unsuccessful attempt of delivery"- most likely, the courier tried to deliver the order when you were not at home. You must contact your post office and receive the order in the mail yourself.
Attention! You must have a passport with you and know the number of your shipment, which we inform you after transferring your order for delivery to EMS.
Dear site visitors!
Please note that our company has nothing to do with EMS Russian Post. The mail tracking service is available on our website solely for your convenience. All questions about your postal items should be addressed to EMS Russian Post at tel. 8 800 200 50 55.
EMS tracking of postal items
Each mailing, during its registration for shipment, receives a unique identifier (code). It is also called a tracking code (from the English track - follow). EMS Russian Post works with two types of codes: a domestic 14-digit numeric code and an international 13-digit alphanumeric code.
14-digit domestic Russian postal item code
You can find it on the check that was given to you upon receipt of the postal item (letter, parcel post). Important! to track the postal item, the code must be entered without spaces and brackets (even if such are present in the receipt). For example, 11512780151384
13-digit international postal code
Such a code is assigned to either international shipments or domestic express shipments. The code consists of two uppercase Latin letters followed by 9 digits and closing two uppercase Latin letters. For example, YF123456789RU. Obra Note that spaces in the tracking code are also not allowed.
Where is the parcel?
AT information system EMS Russian Post records the movement of all postal items. Thanks to this, as well as our tracking service EMS parcels, you can quickly find out the location of your parcel, rejoice at its delivery to the addressee, or sound the alarm in time and send an application to search for the postal item. In order to get information about the passage of your parcel, simply enter its code in the "Postal item code" field and click the "Search" button.
In this section you will find a modern and convenient service for fast and accurate tracking of parcels and postal items delivered by the EMS Russian Post courier service. This enterprise is a branch of the Federal State Unitary Enterprise "Post of Russia", provides services for the express delivery of parcels and postal items throughout the territory Russian Federation and beyond. "EMS Russian Post" has 29 main structural divisions and 42,000 post offices located in major cities Russia, and also provides the population with a wide range of courier and postal services. This enterprise is developing dynamically, and has also earned great popularity. high quality transportation of goods and relatively short delivery times.
With the help of this service, in just a couple of minutes you can track the exact location of a parcel or postal item delivered by the EMS Russian Post courier service.
How to track by number?
Tracking the transportation and delivery of a parcel by the courier service "EMS Russian Post" is quite simple: for this you need to enter a barcode identifier (track number) in the "# Tracking number" box. It contains 13 characters, including letters and numbers. You can find this identifier or track number of the postal item on the invoice or receipt, it is located under the barcode. When entering, pay attention to the fact that capital Latin letters should be used. After entering it, click on the "Track" button or press the "Enter" key.
What are tracking numbers
When registering a shipment by the EMS Russian Post courier service, all parcels and packages are assigned a unique number. These track numbers are assigned in accordance with the S10 standard of the Universal Postal Union and contain 13 characters. The first two are the letters of the Latin alphabet, followed by 9 digits, after which the track number two letters of the Latin alphabet complete the track, denoting the code of the sending state. For Russia, these are the letters RU. Track numbers begin with the Latin letter E, which is the marking of express delivery.
The track number of the courier service "EMS Russian Post" looks something like this:
Types of postal EMS items
Shipments with documents;
Shipments with goods;
Shipments with goods and documents for goods being sent.
Why can't I track my package?
How to track by number if your tracking request failed? The courier service "EMS Russian Post" works smoothly and reliably, so situations where it is impossible to track the parcel are quite rare and most often caused by two reasons:
- The track number was entered incorrectly in the "# Tracking number" box. Carefully check the correctness of its introduction.
- The parcel has not yet been registered in the EMS Russian Post database. According to the rules of this courier service, the parcel must be registered in the database within 24 hours after it arrives at the warehouse of the department. Try again to track the parcel by track number the next day.
C.O.D
When sending a parcel or cargo, you can order cash on delivery. This means that the recipient, in order to pick up the parcel, will have to pay its cost. The cost of the parcel indicated by the sender when sending it, after payment by the recipient, will be returned to the sender.
Delivery methods
The EMS Russian Post enterprise provides its customers with services for the transportation and delivery of parcels, postal items and cargo to the warehouse of the company's branch or by targeted delivery to the recipient's door.
How to receive a parcel or postal item?
In order to receive a parcel or postal item, you need to come to the EMS Post of Russia branch indicated in the appointment and present a document proving your identity. This may be a passport of a citizen of the Russian Federation, a foreign passport, a military ID, a certificate of release or other identification card that temporarily replaces a passport.
