To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.
Try it, it's not hard ;)
If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.
If there are any difficulties with the statuses on English language, click on the link with the text "Translate to Russian", which is located under the tracking statuses.
Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.
In these information blocks, you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"
If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the parcel status is "the item pre-advised" / "E-mail notification received" does not change for several days, this is normal, you can read more by clicking on the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this is a normal phenomenon for international postal items.
If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, different ways, may wait for shipment by plane 1 day, or maybe a week.
If the package is out of sorting center, there are no customs, an intermediate point and new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. For it to appear new status, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)
SF eParcel- a popular method of shipping goods with Aliexpress, which is used by sellers to send mostly small orders. Parcels are delivered to recipients from 30 to 46 days from the date of dispatch.
SF eParcel is handled and delivered by SF-Express, a Chinese company founded in 1993. To date, the company has become a major international logistics operator that provides services in the field of express mail delivery in different countries of the world. The corporation employs about 340 thousand employees. In addition, SF-Express owns about 16,000 Vehicle and 18 own cargo planes.
As practice shows, the above-mentioned delivery method very often sends small-sized clothes, covers for mobile phones and other goods.
SF eParcel Shipment Tracking in Russian
SF eParcel shipments can be tracked using several tools. Each new package an individual track number is assigned, which, unfortunately, does not have an international format. This fact significantly reduces the number of services that can determine the current location of the order.
After sending the goods, the seller provides the buyer with a tracking number for tracking, which has the following form: 600000000000 .
- Tracking of SF eParcel shipments in Russian can be done on the official website of the company SF Express, where there is a special page for these needs.
- A less complicated way to get up-to-date information about the location of the package is the section "My orders" on AliExpress, where each order has a special page with data on the delivery method, marks on the movement of the parcel and a track number. To go to it, open the list of your orders and click on the button "Check Tracking". Note that in mobile application this button is named "Tracking".
It is known that SF eParcel parcels arrive in the Russian Federation at the Russian Post, and in Ukraine, the New Mail company delivers items to the recipients' doors.
Answered in TC support.
...If the status is "Moscow Distribution Center", this means that the parcel has arrived in Moscow, and then the Russian Post is already handling it. How long it will go is unknown. Even if the Russian Post has taken the parcel from the Moscow Distribution Center, the inscription may still continue to hang that the parcel is in this center ...
May I add?
After reading the topic, I also wrote to support SF-Express at the address indicated on the site (rucs@sf-express.com) . At that time, the delivery time had not expired and the dispute could not yet be opened. There was a track number provided by the seller 590091489117. Hanging in the "Moscow Distribution Center" since the end of June.
They sent a letter with the same content. Below is the correspondence.
What alerted me in the answer: it will not work to send a parcel to the Russian Post without a receipt, just like an internal one. In Russia, the parcel would be tracked, a receipt with a track number should have existed.
If only everything said were true. After a long correspondence (with an indication of the contradictions in the letter), they confessed: they handed over the parcel to the Estonian post. That is, international small package...
Some quotes from letters:
"Sorry, we can't find your shipment.check with our tracking number. If a the sender paid on June 8 for the internationalth track number, it would be easy for us to find Byour departure on the territory of Russia. Esland you did not find your parcel at the post office, weWe can advise you to contact the senderavitel. Hope for your understanding.
Thank you for using the company's services S.F.
Sincerely, S.F.Express Customer Service
Website for tracking mail sent y: http://www.sf-express.com/ru/ en/".
"Unfortunately, we cannot provide you with a scan of this receipt to search for your package.
As far as we know, it is not possible to conduct a documentary check and trace the stages of processing along the route of ordinary postal items."
"We carry out delivery in accordance with international postal rules, because parcels are sent within the Russian Federation not by us on our own, but according to the international rules of the Postal Union, they are transferred to the Russian Post for further delivery to the recipient.
Speaking about the service "Delivery by regular mail" (Delivery of simple small packages), maybe I used the inaccurate word "simple". In other words, your package is sent as a small package without a Kettle track.
Judging by the information about the location of your parcel, since June 28 your parcel has already arrived in Russia and then the Russian Post is involved in the delivery. If you have not received a notification about the arrival of the parcel from the post office, then you should carefully look for it at the local post office.
"In fact, your postal item was sent through the Estonian Post, i.e. first we handed over the parcel to the Estonian Post, then the Estonian Post transferred it as "international" to the Russian Post. Hope this information helps you. Thanks!"
This page represents the carrier company S.F. express. It is here that you can find out about the status and location of your parcel in the shortest possible time.
A few words about the company
The company was established over 200 years ago in Shunde, China. Since the inception main goal carrier was to provide services top quality. The unspoken motto of the company is “The customer's needs always come first”.
During all the years of its existence, the courier has been working on the constant improvement of the quality of its services, the creation of infrastructure, developments in the field of IT services and, of course, production automation. Year after year, the company has integrated all the new achievements, which eventually led to the creation of a tracking service. This system allows you to find out the exact location of all shipments, which proves the high quality of the services provided. In addition, the company has come up with a number of successful solutions for areas such as healthcare, e-commerce, and auto parts.
Last year S.F. Express has expanded its range of services throughout China. More than 13,000 customer service branches have been opened. Moreover, the fleet includes more than 15,000 vehicles, which makes it possible to deliver all types of cargo throughout the country. That is why the company has created its own fleet of more than 30 aircraft. The company's air routes cover the entire country, which makes delivery within the country as fast as possible. The company annually increases the number of international express services.
On the this moment The courier operates on the territory of such countries as Malaysia, Vietnam, Mongolia, Singapore, Japan, Korea, Australia, and, of course, Russia. S.F. tracking system Express makes it possible for all residents of the above countries to find out about the status of their shipment within a split second.
Company Services
As mentioned earlier, the company's customers need first-class services. That is why, for convenience, the company's services are divided according to the needs of its users.
- - Business clients. This category is focused on the business needs of customers. The company offers same day delivery, morning delivery, same day delivery, and more. This category is ideal for people who need urgent delivery. Tracking service from S.F. Express helps customers check the status of their order online.
- - Electronic Services. This category offers services of an electronic nature - online order payment, customer authorization in the database, delivery with electronic confirmation, etc.
- - Private clients.
As you can see, the range of services provided is very wide and can satisfy even the most demanding client with high quality services.
How to track the parcel?
You can use online tracking services from S.F. Express on our website website. In order to track your package, you will need to enter the S.F. package number. Express in a special field, and after a few seconds the system will generate a report containing information about the location of your shipment. Our service is available to all customers of the company at any time of the day or night, and eliminates the need to worry about your shipment.
As online trading develops, it increases markedly every year. This can be judged at least by the constantly growing number of companies operating in this area. More and more transport companies offer transportation services in different directions.
China - Russia. perspective
Thanks to the developing Internet sites of China, trade with this country has noticeably revived due to the numerous orders that come from all over the world. In recent years, several large projects have become the undisputed leaders in B2C and B2B deliveries, due to which the Celestial Empire can be said to have loaded its transport companies and logistics firms with work.
Thus, such a promising direction in transport arose as delivery from China to Russia. Chinese companies, in this area, can be called SF Express, "Aliexpress". The first is a large transport structure, the second is a leader in online trading. Due to the cheapness and great deal with Ali, they are popular with Russian buyers, after which they are delivered via SF Express directly to the territory of our country.
Apparently, the direction has become so popular that the company has created a whole department that deals exclusively with the delivery of goods to Russia. However, more on that later. In the meantime, let's talk about the difficulties of sending goods from China.
Difficulties in delivery
Two key factors that are the main "headache" of merchants from China are price and distance. Since the cost of goods ordered on the same Aliexpress is very low (in order to remain competitive with other stores), it cannot be allowed to be significantly affected by the cost of delivery. This means, for example, that a $1 item must be delivered at a price of no more than 30-50 cents.
The second nuance is China's significant remoteness from the developed part of Russia, Europe and the United States - the regions where the largest number of orders come from. In order, for example, to bring a thing to Moscow, you need to be on the road for several days. With those restrictions that relate to the cost of the goods and the border price of delivery, it will not be possible to organize it quickly enough. As a result - the need to wait 2-3 weeks until the item is transported via AirMail.
But now cheap delivery services have a worthy competitor, constantly increasing their presence in the market. This article was written about him.
SF Express Company
You need to start with the fact that the SF Express mail, reviews of which we managed to find during the preparation of this material, is a large Chinese company that has been operating in the transport services market for over 20 years. The volume of the enterprise is amazing: if you believe the data on their website, the company employs more than 340 thousand people, 16 thousand pieces of equipment, 18 transport aircraft, tens of thousands of offices in China and the world. Agree, it looks spectacular. Given that such a structure as SF Express (we will publish reviews of the company's work later in the text), decided to master such a promising direction as delivery from China to the Russian Federation, we, as consumers of their services, should only “stock up on popcorn” and wait for improvement conditions. After all, the situation that has developed with the delivery from the East today clearly does not suit many Russians.
Company advantages
So far, it is too early to talk about any significant advantages that clearly separate the described carrier from existing competitors. If you look at the reviews on SF-Express.com, you can conclude that the carrier provides services not much faster than the structure that has developed in the market as of today.
However, it is advisable to refer to the slogans that are posted on the company's website. They are talking about the fact that the company guarantees the timely, convenient and safe delivery of your goods by the method you have chosen. For the future, as a task for the structure, goals such as speeding up and reducing the cost of the services provided are indicated. Thus, in general, the service promises more comfortable work for solving any transport problems.
Geography of work
The undoubted advantage of the company, if you believe the reviews left about SF Express, is the widespread geography of the company's dealer network. To date, the carrier's offices are open in more than 12 countries around the world - mainly Asian countries, as well as the USA and Australia. Thanks to the expanded transport fleet, communication between representative offices is carried out as soon as possible, which means that you can transfer your parcel from one warehouse to another as quickly as possible.
Services
Regarding the services provided by SF Express, reviews indicate that the main key to the company's activity is the delivery of goods through the regional mail of the recipient country. In the case of Russia, you will have to pick up the goods at the offices of the Russian Post by presenting an identity card.
It can be said that in order to ensure the peace of mind of customers, full control over the transferred goods leads transport company SF Express. You can track the parcel here if you order the shipment by the so-called "registered mail" (a slightly more expensive option). In this case, the item will be delivered right to your door. If we talk about an economical method of sending, then in this case the recipient is provided with only partial information about his thing.
In general, tracking a parcel from China by SF Express is very simple - use the special form posted on the Russian version of the company's website and the code that was issued when the order was notified. This set of numbers is a tracking number, which shows all the movement of the goods, its path. Also, with the help of tracking, you can see the status of the delivery. In particular, this way you can track a parcel from China by SF Express in such a way that you can roughly calculate the time of arrival of the item and know when to go pick it up.
Tariffs
Just the two tariffs mentioned above are the main ones that the international transport company SF Express works with. Reviews indicate that they provide a choice - how much you are willing to pay for the delivery of your goods. The official website of the company even has a page that allows you to calculate how much it will cost to send things with one or another weight. If we compare the tariffs with each other, then the difference in cost between these two reaches approximately 220%. It is obvious that it is rational to choose a more expensive delivery in those cases when a more valuable thing is ordered in the store, respectively.
Peculiarities
The process of ordering delivery by this service has some nuances. In particular, it is important to ensure that your Chinese counterparty (in the case of Aliexpress, this is the seller) correctly indicates the details of your place of residence, and also chooses the correct tariff. To do this, the reviews left about SF Express recommend contacting the representatives of the store where the delivery is carried out directly and clarifying these and other characteristics. Otherwise, there may be problems with the further receipt of the parcel.
