To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.
Try it, it's not hard ;)
If you do not understand the movement between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.
If there are any difficulties with the statuses on English language, click on the link with the text "Translate to Russian", which is located under the tracking statuses.
Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.
In these information blocks, you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"
If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the parcel status is "the item pre-advised" / "E-mail notification received" does not change for several days, this is normal, you can read more by clicking on the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this is a normal phenomenon for international postal items.
If your previous orders arrived in 2-3 weeks, and new package rides for more than a month, this is normal, because. parcels go by different routes, different ways, can wait for sending by plane 1 day, or maybe a week.
If the package is out of sorting center, there are no customs, an intermediate point and new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. For it to appear new status, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)
To date, companies involved in the transportation of goods are in high demand. This is due to simplicity and convenience. Using the services of such organizations, you can save not only time, but also money. Due to the ever-increasing competition, the bar for service and quality is very high. high level. But, unfortunately, unforeseen situations can happen here. In order not to overshadow the mood of lost money and time, we recommend that you follow the rules described below.
Rules for issuing parcels SDEK
After the cargo arrives at the branch of the company, you will receive a notification in the form of an SMS message, email or phone call committed by an employee of the CDEK call center. A feature of the company is the presence of points of issue.
Thus, you can pick up the parcel by self-delivery, for this you need to specify the address of the office from which it will be most convenient for you to pick up the goods. It is also possible to order courier delivery, but, of course, you need to pay for it additionally. To do this, go to the official website of the company and go to the "Application for a courier call" section, then fill out the form and leave a request.
When self-pickup you need to provide a passport of a citizen Russian Federation or foreign passport. In addition, you can pick up the goods by presenting other documents: identity card, driver's license, residence permit, military ID. Before you go to the delivery service to collect the goods, make sure that it has been delivered to the previously indicated point. To do this, you need to either wait for the call of the CDEK employee, or call yourself. You can find out the phone number of the desired pickup point on the company's website, in the "Office Addresses" section, you need to select your city.
You can also track where the parcel is on this moment and change the date, time, address and mode of its delivery. To do this, enter the departure number in the line located in the upper right corner of the web page.
Receipt of cargo by proxy
If the client is in the category individuals, but does not have the opportunity to receive the goods on their own, you need to draw up an appropriate document-power of attorney. It is necessary to attach a copy of the client's passport to it, this allows you to compare the data of the passport and personal signature. The person who receives the cargo is obliged to provide all of the above documents and a personal passport to an employee of the company.
If it is not possible to make a photocopy of the principal's passport, the drawn up power of attorney must be notarized.
If the cargo is issued to a legal entity, then upon receipt it is necessary to have a power of attorney issued on behalf of the recipient (appointment order) and the manager's passport.
A sample power of attorney can be downloaded from the official website of the company.
Delivery Type Selection Widget
CDEK has created a visual interface element with which you can perform the following functions:
Choose a city with the display of points of issue of goods in it; Calculate delivery according to the specified dimensions; To select the point of issue of goods; Display in detail all the information about the point of issue of goods; Customize the display and connection of the interface element;
Memo to the consignee
After you are notified that the cargo has arrived, you must perform the following actions:
- before receiving, get acquainted with the conditions under which the cargo is stored and issued;
- at the time of receipt, check whether the product or packaging material is damaged;
If there is damage, you must:
- draw up an act;
- write a formal complaint;
- collect the entire package of documents about the cargo;
- send documents to the claims department;
In this article, we will talk about the method of delivering parcels from Aliexpress through courier service SDEC.
Is the delivery of CDEK parcels to Aliexpress tracked?
Delivery SDEK
Tracking of goods is available throughout the entire journey. Recently, the company has become especially popular, as smartphones, tablets and other electronics are sent through it. In addition, since the service is a courier, little things are sent through it very rarely.
First of all, the company is positioned precisely as a courier with home delivery.
How to track a parcel from Aliexpress sent via CDEK?
Before you know how to track an item shipped via CDEK, it is worth understanding how companies look like. There are currently two formats:
- ETSSD1000808985YQ
- YDACK5000035364YQ
As you can see, these numbers have nothing to do with international numbers in the international format, and therefore you can’t track them on the Russian Post website. But it can be done on the official website CDEK .
- On the main page select
- Next, on a new page, you will be asked to enter the invoice number. In this case, provided , such is
- Paste it into the appropriate line and select "Track"
- After that, you will see something like this:
CDEK statuses
How and how much is the parcel from China with Aliexpress with the company SDEK?
In addition to tracking, each buyer is also interested in the speed of cargo delivery. Approximately it is 15-25 days. Please note that this period starts from the moment of actual shipment, and not from the moment you receive the tracking number. As a rule, reliable sellers do this 2-3 days after the payment of the order.
How does CDEK deliver parcels to the regions?
Sending parcels sdek
In the country, parcels are delivered to special pickup points, from where you can pick up your order. Or you can wait a bit and the courier will contact you to clarify the place of delivery of the parcel.
If you cannot pick up the parcel on your own, you can ask a relative about it, but just in case, he should have a photocopy of your passport with him. She may not be asked, but anything can happen, so it's better to play it safe.
In conclusion, it should be said that, as a rule, tracking and delivery of parcels through CDEK poses no particular difficulty. In any case, when the goods are registered in the warehouse, you will receive an SMS notification.
About other parcel shipping methods with Aliexpress you can find out by clicking on the corresponding name below.
Friends!
We present you another very convenient, fast and inexpensive way to deliver orders - CDEK.
It:
1. post boxes- electronic storage cells (the same as post-amates, only the name is different);
2.PVZ(points of issue of orders);
3. Express delivery"to the door";
4. Pickup from the SDEK office.
You can pay for parcels as usual, cash on delivery(but only in cash - parcel lockers, pickup points and couriers do not accept cards), and by prepaid on the Sberbank card or Qiwi wallet.
(! We remind you that for new buyers, the shipping cost is paid in advance. If the package is not redeemed, the shipping fee is not refundable (more).
By the way, the cost of delivery is significantly cheaper than in other delivery services, not counting, of course, Russian Post.
And yes, with a full prepayment, delivery is more profitable than cash on delivery.
HOW TO PLACE AN ORDER WITH CDEK DELIVERY
1. Adding a product to the cart– order composition (you don’t need a coupon now - this is a separate promotion)
2. Press the button "Checkout"
3. Choose delivery region. (For example, St. Petersburg).
Click "Further"
4. Choose payment method order. (For example, payment to a Sberbank card).
5. Choose delivery method. In this case, these are SDEK parcel lockers. The cost of everything: 272 rubles. 
6. Click on the button "Select post office". We find convenient for you post office address.(In this case, this is a post office next to the shopping mall and the Staraya Derevnya metro station. 
7. Enter customer information. If you chose the pickup point or courier delivery option, it is better to enter your real name. Leave your phone number: yours, if you want the access code from the post office cell to come to you personally. Or ours, for greater anonymity: and we will instantly send it to you by e-mail.
Be sure to write your email. mail that you often check so that we can contact you, send a tracking number for tracking, and, of course, an access code. 
Click "Further". Check the data and click on the button "Checkout".
Now you will receive an email with payment details if you ordered by prepayment, and if you ordered by cash on delivery, you need to pay the delivery cost. If you find any inaccuracies or errors, write to us online chat and email: [email protected] -
fix or add.
If you are our regular customer, write to us in a response letter that you confirm the order, pick it up and redeem it.
Now we have received your order, assembled, packed and shipped in order of priority.
You can track your order
So, some time has passed (usually from 3 to 14 days - it all depends on the region), and you (or we) received an access code from the post office box.
Now how do you get it?
HOW TO PICK UP YOUR ORDER FROM THE CDEK POST OFFICE
Post boxes usually live in nooks and crannies shopping centers your city or even on the street.
They look like this: 
Getting an order is very simple, even if you have never used electronic lockers.
To receive an order on a prepaid basis, you only need to have a code for opening a cell, cash on delivery and a code for the cell (no surnames or passports are required).
We approach the terminal 
We press the button: "LET'S GO!"
Enter the phone number that you specified when placing the order (your or ours).
and ACCESS CODE (6 digits) from SMS or mail:
Click "CONTINUE"
and then "PAY" (if cash on delivery), put banknotes (the terminal does not give change!).
We receive a check, click "CONTINUE" again. And the cell will open (don't forget to close it) ;)
You can also choose to receive a paper check, or a receipt will be sent to your email. mail. Do you also love the forest?
And now the most pleasant moment of unpacking the parcel. You are always waiting for gifts-bonuses from us.
We always pack your orders with love.
Prosperity and good luck to you =)
