How to track the cargo of Nova Poshta
3.4 (67.27%) 11 ratings.Nova Poshta is the leader of courier services in Ukraine. Using the Nova Poshta cargo tracking service, you can easily track the process of transporting your cargo online. To do this, you only need the number of the consignment note issued at the time of shipment of the goods and access to the Internet.
How to find out where the package is online:
Enter the track code, click "track" and find where your package is.
What is TTN in New mail
A waybill is a document intended for the movement of inventory items during their transportation. TTN, as a rule, are formed by the consignor. The TTN number is the track number for tracking your parcel and consists of 12 or 14 digits.
Examples of TTN numbers for New Mail:
2 XXXXX XXXXX (XXX)
5 XXXXX XXXXX (XXX)
In order to understand what difficulties may arise with tracking cargo using the Nova Poshta service, we will consider various options for issuing a TTN using the example of the above number options.
Declaration number starting with 1, is issued in case of transfer of the goods to the courier. In this case, the waybill is already reserved, but its registration is made only at the time the courier arrives at the post office. According to the regulations, registration in this case is carried out during the day. Therefore, tracking the shipment before registering it in the system is not possible. Thus, the sender and the recipient, knowing the TTN number, will not be able to see information about the status of the shipped cargo during the specified time.
A declaration whose number starts with 2 issued online. In this case, the time of actual delivery of the goods to the post office does not coincide with the registration of the TTN in the system. And since the dispatch of the cargo is registered in the system only after the parcel has been delivered to the warehouse, at this stage neither the sender nor the recipient will be able to track the shipment using the existing TTN number.
Declaration number starting with 5 issued at the time of registration. That is, the client delivered the parcel to the post office and at the same time received a TTN. The cargo, respectively, was immediately registered in the system, which means that you can track the shipment already at the initial stage.
When tracking cargo by Nova Poshta, the remoteness of the agent branch should also be taken into account. As a rule, branches located in small towns do not have their own base. In this case, registration takes place within a few days, depending on the frequency of shipments from the branch.
How to track the cargo on the Nova Poshta website
To keep track of all postal items, including cargo, Nova Poshta has created an online service for tracking parcels by TTN number. In order to track the parcel, you first need to open the . In the "Invoice number" field, enter a 12-digit or 14-digit TTN number.
After clicking the "Find" button, the service will provide all the information about your cargo from the invoice database.
Cargo statuses on the Nova Poshta website
When tracking a postal item on the Nova Poshta website, in addition to the statuses “Received”, “Not received”, the service can provide the following information:
Wrong number– In this case, check the correctness of the number according to the TTN format. It is also recommended to pay attention to the time of registration of the cargo in the system, you may have to be patient and wait for a while.
Electronic document in the process of processing - This status is usually associated with a delay in processing data online. If the situation does not change after a while, the sender is recommended to contact the New Post office from which the goods were sent.
Arrival date- The date of arrival is the estimated date of receipt of the goods at the warehouse (according to the New Post schedule) in the recipient city.
Where now- This status appears in the state of the shipment - "Not received" and indicates the current location of the cargo. Possible options providing information about the status of the shipment:
- Located in the city of departure;
- Sent to receiving city;
- In transit warehouse;
- Cargo at the main warehouse in the receiving city;
- Sent to the receiving warehouse or for targeted delivery;
- In stock;
- Registered;
- Expect movement;
- In the agent's car;
- You can receive.
Where - The name of the locality from where the shipment was made.
Shipping option - Final destination (to the warehouse, to the door).
Where - The name of the location of the recipient.
Stock- when choosing the final point of departure - to the warehouse, this paragraph contains a specific warehouse for the delivery of goods.
Return shipping - When specifying the return delivery, the receipt of the goods involves the registration of a new shipment to the return address.
Cash on delivery - This is the amount that must be sent to the sender of the goods upon receipt of the shipment. The amount of cash on delivery does not include the cost of shipping the goods and the cost of transporting money.
Pays for transportation- this paragraph provides for an indication of the person who must pay for the cargo transportation services provided by Nova Poshta. As a rule, this is the sender or recipient.
Shipping payment form Cash or non-cash payment.
Description of cargo– When sending, a brief description of the content is included.
Amount payable- the cost of services of Nova Poshta for the transportation of the corresponding cargo.
Return shipping TTN number - if there is a return delivery, the number of the registered TTN is indicated, for the possibility of further tracking.
Parent Document Number (TTN)– Cargo number.
If your shipment was not delivered on the specified estimated arrival date, you can contact the Nova Poshta support service. For delay in delivery, the sender has the right to demand monetary compensation in the amount of 20% of the cost of transportation for each day of delay, however, the total amount of compensation cannot exceed 100% of total cost transportation without taking into account the amount of commission.
Today, sending a variety of parcels using the Nova Poshta courier service is very popular among senders. In almost every city there are several branches of Nova Poshta, and every day many people send mail to each other using this service.
How to track a parcel by Nova Poshta invoice number
In order for the recipient to be aware of how soon his postal item will be delivered to the place of delivery, he needs to track the parcel on the waybill.
A declaration or waybill is issued to the sender at the post office at the time of registration of the parcel for sending to the addressee. The sender must provide the recipient with the invoice number.
After that, it will be absolutely easy for the user to track the parcel by the invoice number using the Nova Poshta service. Why should you enter the invoice number on the main page of the Nova Poshta website, and then select the "Tracking" option.
Thus, using the Nova Poshta parcel tracking resource by invoice, recipients and senders will receive timely information about all the movements of their mail items.
Types of waybills of Nova Poshta
Waybills (declarations) of Nova Poshta can be conditionally divided into three types, which differ from each other by the first digit of the number. So, if a number is indicated at the beginning of the declaration number:
- one, this means that the sender handed over the parcel to the courier;
- two, the invoice was sent to the recipient online before the shipment was delivered to the mail warehouse. This method of sending parcels is acceptable for online stores;
- five, means that the parcel was delivered personally by the sender to the courier department.
Why is the Nova Poshta consignment note number not tracked?
Despite the fact that the Nova Poshta mail tracking service works stably and uninterruptedly, there are cases when it is not possible to track parcels.
These situations may arise when the sender sent the parcel from the branch agent of Nova Poshta, which does not have a mail database. Such branches are usually located in small settlements, and since they do not have a postal base, they can register the departure in a few days. At the moment when the parcel from this branch arrives at the post office, which has an electronic database, it will immediately go through the registration procedure and from that moment the user will be able to track it.
In the period of time, starting from the stage of receipt by the sender of the invoice, and until the stage of registering the parcel in the database, it will be impossible to track the declaration code.
The same applies to declarations whose numbers start with one. Until the moment the courier brings the parcel to the postal warehouse and registers it, it will not be tracked.
Invoices with numbers starting with the number two are tracked using the same method. The parcel is processed from the moment it is delivered to the warehouse of Nova Poshta, and until that moment the recipient may already have an online invoice number in his hands. Until the postal item is delivered to the postal warehouse, the recipient and the sender will not have access to information about the movement and location of the postal item.
Nova Poshta is a large Ukrainian company specializing in express delivery of documents, various cargoes and postal items. Founded in 2001, already in 2014 it entered the international level and in just a year established postal communication with 200 countries of the world. The company has 3,600 vehicles at its disposal, delivering goods to more than 28,000 settlements daily. Nova Poshta strives to make the delivery and tracking of goods as easy as possible for customers. In its work, the express delivery operator included a system that allows you to track the parcel of Nova Poshta online.
Nova Poshta parcel tracking
Nova Poshta focuses on international standards and experience of world leaders in express delivery. The ability of Nova Poshta to track a postal item is one such innovation that quickly yielded results. Customers, whose number is constantly growing, appreciated the opportunity to track the parcel of Nova Poshta on their own. The convenient interface of the site allows you to carry out tracking operations even for those who ordered the delivery of goods for the first time. The site is available in three languages – Ukrainian, English and Russian. Nova Poshta will track the parcel quickly and accurately.
Nova Poshta allows any user to track the parcel absolutely free of charge, for this you only need to know the track number of the order. At New Mail, the track corresponds to the world standard - this is a combination of Latin letters and numbers, usually thirteen digits. To track the shipment, Nova Poshta added a separate window to the official website, where you need to insert the track number. The system will track the parcel of Nova Poshta itself and show you the location of your order. For registered users, the system, in addition to the ability of Nova Poshta to track the cargo by the declaration number, offers a number of additional services. Now you have the opportunity not only to track the Nova Poshta parcel by number, but also to control the delivery process. You can give additional instructions regarding the conditions for transporting goods and even select a day and exact time when you want the parcel to be delivered to you. It is noteworthy that the terms of the order can be changed already during the delivery process, when most other resources do not have the opportunity to change something after placing the order. Nova Poshta sends the parcel as soon as possible, so you will not face the problem of long delivery. For example, if you order goods from AliExpress and choose delivery by Nova Poshta, then instead of the usual two to three months, you will have to wait a maximum of two to three weeks for the package. Moreover, at New Mail, cargo tracking will be accurate and constant. Now the company is working on an additional door-to-door delivery service, but this service is not yet available in all regions. Nova Poshta services will help you track the shipment at any stage of delivery.
Always with you
At New mail, you can track the order through a special mobile app, which is installed for free on iOS and Android platforms. Now tracking the goods of Nova Poshta by the number of the declaration has become even easier! Wherever you are, at any time from your smartphone, you can track the parcel using the identification number using the Nova Poshta application. Nova Poshta can track the parcel at any time of the day, and a convenient notification system will help you to always be aware of the location of your order.
Nova Poshta tracks the parcel by invoice number in just a few seconds, saving you time. Also, the Nova Poshta parcel tracking system allows you to track the movement of several mail items at once. New Mail takes tracking mail to a new level, making the process simple, fast and reliable.
"Nova Poshta" is an innovative Courier service, which occupies a leading position in Ukraine, as well as enjoying the maximum popularity among the population. In this section you will find a modern service for instant and accurate tracking of parcels and cargo sent by Nova Poshta. With the help of this service, in just a couple of minutes you can easily check the location of your cargo or view its status, get the necessary information to receive a parcel or cargo.
How to track by number?
In order to quickly track your cargo or parcel, you need to know the number of the consignment note (TTN) or the declaration that is issued to the sender when sending the cargo or parcel. It consists of 11 or 14 digits and is located in the upper left corner of the invoice. Simply enter your bill of lading or declaration number in the "# Tracking Number" box, then click the "Track!" or the Enter key on the keyboard.What are the tracking numbers?
- 1 XXXXX XXXXX (XXX)
- 2 XXXXX XXXXX (XXX)
- 5 XXXXX XXXXX (XXX)
The number 1 at the beginning of the consignment note number is placed if the sender hands over the goods to the courier.
The number 2 at the beginning of the TTN is set if the invoice is sent online before the delivery of the goods to the Novaya Poshta warehouse. Basically, online stores use this method of sending.
The number 5 at the beginning of the TTN is set when the sender has delivered the parcel to the branch of the company, respectively, such a shipment is registered simultaneously with the receipt of the parcel at the branch.
Status
"Received" - means that the cargo or package has been delivered to the recipient. To do this, the recipient must accept the goods, sign for its receipt, and in the case of cash on delivery, pay its cost or the cost of its delivery."Not received" - means that the cargo has not yet been delivered to the recipient or the recipient has not yet taken it from the company's warehouse, and also has not paid for its cost.
Where is the cargo
This field will indicate the current location of your shipment or package.From [A] - To [B]
[A] - sender city, Nova Poshta warehouse number [B] - recipient city, Nova Poshta warehouse No.departure date
This field will indicate the date of dispatch of the parcel or cargo from the warehouse of "Nova Poshta".Arrival date
This field will indicate the estimated date of arrival of the parcel or cargo at the warehouse of "Nova Poshta" specified in the invoice.Payment option
There are three payment options at Nova Poshta:- Cash. To be made in cash upon receipt of a parcel or cargo from the company's warehouse or upon delivery by a courier to the specified address.
- Cashless payments. In some branches of "Nova Poshta" there is the possibility of cashless payment by Visa or MasterCard payment cards.
- Loyalty program member points. This payment method is available in all Nova Poshta branches. This payment method is available to members of the loyalty program with Classic, Gold and Platinum status.
C.O.D
When sending a parcel, you can order its payment by cash on delivery. This means that the recipient, in order to pick up the cargo or parcel, will have to pay its cost. The cost of the parcel indicated by the sender when sending the goods or the parcel, after payment by the recipient, will be returned to the sender.Amount payable
Upon receipt of the parcel or cargo, the manager will tell you the amount to be paid. It includes the amount of cash on delivery (if specified), as well as the cost of delivery of goods or parcels by the company "Nova Poshta". The amount to be paid will be calculated in UAH.Pays for transportation
This field will indicate which of the parties will pay for the transportation or delivery of the cargo or parcel.Delivery option
There are 2 delivery options at Nova Poshta:- To the warehouse. In this case, the cargo or parcel is delivered only to the Novaya Poshta warehouse, from where it can be picked up by self-delivery.
- Courier to the door. By choosing this delivery option, the parcel or cargo will be delivered to the recipient by courier at the specified address to the door.
Where to pick up
This field will contain the address and number of the Nova Poshta branch from which it will be possible to pick up the parcel or cargo.The company "Nova Poshta" is the leader in the market of cargo transportation in Ukraine. This postal service is innovative, convenient, simple and reliable. With its help it is very easy to send or receive a cargo or parcel. The company "Nova Poshta" has a wide network of branches throughout Ukraine, its branches are located in all major cities as well as in many small towns. "Nova Poshta" provides its customers with the opportunity to track the parcel online. How to track by parcel number? Everything is very simple - for this you just need to enter the number of the express waybill or waybill in the box "# Tracking number" and click the "Track!" button.
If you could not track your parcel, then this may be due to the fact that the parcel was sent from one of the branches that do not have their own database. Such branch agents are usually located in small towns. Due to the lack of a base on them, the registration of the shipment can occur within a few days. As soon as the cargo from such a branch-agent gets to the branch that has a base, the cargo will be registered and from that moment it can be tracked. In the period from the receipt of the invoice by the sender and until the registration of the shipment in the database, the TTN number will not be tracked.
The same applies to TTN, which begin with the number 1. Until the courier arrives at the Nova Poshta office and registers the shipment, the parcel will not be tracked. According to the rules of "Nova Poshta", a shipment made through a courier must be entered into the database within 1 day.
According to the same principle, the TTN is tracked with the first digit 2. The shipment is registered only from the moment the cargo or goods arrive at the Novaya Poshta warehouse, and until that time the recipient may already have the number of the completed declaration online. Until the moment the cargo or parcel arrives at the warehouse, the recipient and the sender cannot track the delivery by the invoice number.
How to pick up the parcel?
In order to pick up the cargo or parcel, you need to come to the Nova Poshta branch indicated in the appointment, tell the manager the TTN number and present a document proving your identity. Such documents include a civil passport, a foreign passport, a driver's license (if the declared value of the parcel does not exceed UAH 10,000), a pension certificate (if the declared value of the parcel does not exceed UAH 5,000).Nova Poshta has a good reputation in the mail delivery market. The company offers high-quality and reliable translation of: letters, correspondence, parcels, parcels and other goods. Nova Poshta has entered the international level and offers sending parcels and other cargo abroad, to more than 200 countries of the world.
In addition to the delivery service to other states, customers get the opportunity to buy things with Nova Poshta in online stores in other states.
The company has a large number of branches located throughout Ukraine, there are more than 2500 of them in all regions of the country.
Monitoring of shipments by Nova Poshta
Customers often prefer to use this particular delivery service, since there are rarely queues here, consumers are served more quickly and efficiently compared to other post offices.
Sending a parcel using the services of Nova Poshta is quite easy. You need to come to the office, bring the parcel to be sent, fill out a certain form. You can not go anywhere, but call a courier home who will pick up the shipment.
Each client can trace the route of the parcel through Nova Poshta. When registering a shipment, it is assigned a specific digital number, consisting of 11 or 14 characters. The number starts with the numbers 1, 2 or 5.
The sender, having notified the recipient about the shipment, sends him an individual code, so the addressee will be aware of the movement of the parcel
On the company's website, the client can track the movement of the parcel, for this you need to enter the track number, it becomes clear:
- What is the status of the package?
- its location;
- date of arrival;
- from which point the departure follows;
- destination;
- delivery method;
- form of payment, amount;
- other data.
Recipients can pick up the parcel at the post office or the courier will bring it home. To receive the parcel, the client must have a passport or international passport, as well as an invoice number.
