Having ordered a product on Aliexpress and tired of waiting for it, the buyer begins to panic and wonders why parcels from Aliexpress take a long time. Don't worry too much about this because there is certain deadlines, during which the goods safely reach the customer, but sometimes you need to wait longer than a month.

It is important to control the process, because otherwise you can miss the deadline for the protection of the transaction, when the customer has the right to open a dispute and return the money in case of non-receipt of the goods.

If you are very interested in why an order with Aliexpress takes a long time, it is important to understand the delivery time. The standard time for delivery of a parcel to the buyer is from 20 to 45 days.

This period increases when it comes to the delivery of goods in the period January-February, since this is associated with the celebration of the New Year (first Russian, then Chinese).

The delivery time of the parcel depends on the delivery services used by the stores on the Chinese Internet site. For example, if a merchant sent a parcel by state-owned Chinese mail, the customer will receive the goods after 30-45 days. When using the services of Singapore or Hong Kong mail, you can receive the ordered goods much faster - in 20-30 days.

We wrote about the approximate delivery times for each Aliexpress postal service in the article -.

If the customer does not want to wait for the standard number of days during which the goods usually reach the addressee, then when placing an order, it is better to choose a large delivery logistics company, pay from 25 dollars and not wonder why the package with Aliexpress is coming so long. In this case, the buyer will be able to receive his goods in 7-20 days.

Sometimes goods with Aliexpress go for a really long time - over 2 months. This happens for various reasons that you should know in order to, if necessary, open a dispute on the site and return the money paid for the goods.

When a package with Aliexpress goes for a long time, this is due to:

1. problems encountered at customs;
2. congestion of postal services;
3. carelessness of employees of these services;
4. incorrectly specified address of the recipient, when the customer made a mistake in his address;
5. incorrectly specified address when sending, that is, the seller made an error when specifying the address of the customer.

The delivery time also depends on the type of transport by which the parcel was sent - by sea, by rail, airmail . There is also express courier delivery, thanks to which the customer can receive their goods much faster than if they were sent by high-speed airmail.

To our country, a package from China is coming approximately 2-3 weeks if delivery is carried out by international mail China Post, serving 90% of parcels from the Chinese Internet site.

How is the delivery of goods from Aliexpress?

To understand why a package from China takes a long time, you need to know all the stages - from sending the goods to passing through various services:

As a result, it turns out that the goods from the Chinese Internet site reach the final buyer in our country in an average of 30-45 days. But sometimes you still have to wait much longer.

What to do if the confirmation of receipt of goods is coming to an end

When an order takes too long and seems like it will never arrive, it's important to take the right action. Be sure to keep an eye on the counter showing how much is left before the expiration of the buyer's protection period. As a rule, the period during which the buyer will receive his goods is indicated on the order page.

If there are 2 weeks left before the end of this period, it is better to write to the supplier and ask for an extension of this period. To do this, the site provides a special button, by clicking on which the customer will be able to extend the protection period for a while, but with the approval of the merchant.

Typically, suppliers respond to such a request after 3 days. If the seller conducts honest transactions on the Chinese Internet site, then he will confirm the extension of the protection period and ask the buyer to be patient.

Sometimes the merchant does not respond to the buyer's requests or does not want to extend the time to protect the transaction. But at the same time, he assures that the order has already been sent and is on its way to the addressee. You can't trust the seller's word.

If the seller does this or does not respond at all, then 5-7 days before the end of the protection period, if the parcel is not received, it is better to open a dispute and demand the return of the paid funds.

In the event that the customer did not receive his goods and opened a dispute on time, the money will be fully returned to him. After all, the seller receives money only after the customer has confirmed receipt of the parcel, or when the protection period has expired. A dispute should also be opened when the track number sent by the supplier is not readable, or this number is indicated deliberately false.

Now you know how long a parcel from Aliexpress can go and why it is sometimes delayed. The main thing is to follow her movements on her personal page and, if necessary, open a dispute.

When is the best time to open a dispute if the parcel is still on the way, and the timer runs out

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After sending the goods to Aliexpress, the seller gives the buyer a track number by which the parcel can be tracked. And from that moment on, inexperienced buyers begin the most nervous period of waiting for their purchase. During which many regularly panic. One of the most common reasons for concern is the situation when the tracking status of a package is not updated for a long time. And with any minor delays in updating the tracking status of the package, many people panic. They are afraid of losing money, they are worried that the package will not arrive, and that they may need to do something urgently.

Let's take a closer look at what causes delays in updating tracking statuses, what delay periods are considered normal. And what to do if the status of the parcel is not updated for a long time.

Why is the parcel tracking status not updated for a long time?

1. Information about the parcel has not yet entered the database of postal services and track number tracking systems.

If you received a track number, this does not mean that your parcel has already arrived at the post office. On average, it is considered that before it starts to be read. Because first the seller will book the track number, then the courier picks up the parcel, and it goes by courier to the post office. Next, it takes time until the parcel data is entered into the tracking system. In this case, you do not need to do anything, just wait two weeks until the information about the package starts to be read.

2. The parcel began to be tracked, but not sent.

It happens that the first tracking status appears in the tracking systems and on the Aliexpress website, indicating that the mail has received information about the package. This means that the seller booked a track number, but did not physically send the parcel. It even happens that at this stage everything stops.

3. Your track number is only trackable within China.

When ordering cheap goods, parcels can go to you courier companies or Track numbers of which, in fact, are internal invoice numbers. And they are tracked only in China. After passing the border, your parcel will be assigned new track number with which she will go further. You, like tracking systems, will not be able to recognize it. And the last tracking status will show that the parcel has been sent to the destination country. There will be no further updates to the tracking system. Therefore, it remains only to patiently wait for a notification that the parcel has arrived at your post office.

4. The package is under import.

Basically, the process of importing a package is the longest stage. On average, it can take two weeks. But there are especially slow sorting points with old equipment or high load, in which parcels hang for a month or even more.

You can not influence the speed of crossing the border in any way. Since it is not known in which country it may be located. It may be marked as "Shipped", but in fact it was placed in a container that is waiting to be sent, and then it can lie in a temporary storage warehouse, waiting for its turn for further processing. Therefore, you need to be patient and monitor the terms of buyer protection.

5. Parcel stuck at customs.

There are situations when the last status in tracking a parcel means that it has entered customs. And there is no further movement. There may be several reasons for this. Firstly, there may be a large load at customs and employees physically do not have time to process incoming parcels quickly. Secondly, the package may get lost at customs. If more than 2-3 weeks have passed since the day the parcel arrived at customs, then you can call the right department yourself and ask the employees to find out what happened to it.

It should be noted that the speed of parcel delivery is a seasonal phenomenon. If you placed an order during the holidays (especially during ), during or after the sale, then due to the load or the large number of holidays, the parcels will be slow. Not only can the mail not work physically for some time, but also huge congestion is formed.

We cannot influence this fact in any way. You just need to take this into account and calmly wait for the parcel to wait for its turn and budge.

7. Delays in tracking database updates for some email services.

Some mails are notorious for the fact that the information in the databases is updated with huge delays. And the package can go far ahead, and the data about it has not yet appeared in the database. Or the buyer has already received the package, and in tracking it has not even reached the moment of export. For example, this is very typical for Estonian post. And a standard problem with China Post is that their server can be down for a long period of time. Accordingly, status updates will not occur because of this.

8. Physical movement of the parcel.

At the very beginning of a package's journey, tracking statuses may be updated frequently. And it seems that your product is moving from city to city, going through various stages quickly. And then, at the next stage, it freezes for a week. And all due to the fact that she is now physically sailing on a ship. And, sometimes, she needs to overcome long distances by navigation. Naturally, this stage takes time and the next status will appear when it arrives at the next waypoint.

9. The parcel was lost.

And the last, rather rare case, when your parcel was lost on the way or it was stolen. Many buyers are afraid of this very reason, because they believe that the loss of the package means the loss of their money. And that they need somehow. Actually it is not.

What should I do if the status of the parcel is not tracked for a long time?

H but in fact, everything is simple! There are two options.

The first- if there is no information about the track number, then in the first 10 days you just need to wait. And only then or .

Second - if information appeared in the tracking statuses, then it is considered that the package was sent to you. And whatever happens to her in the future, you will not be able to open a dispute until time will pass delivery guarantees (blue alarm clock). Therefore, seeing that your track is being read, just make sure that your package does not go to another recipient and patiently wait for it. Experienced buyers on Aliexpress advise 5 days before the expiration of the buyer's protection period to extend the timer if the parcel was delayed somewhere in your country. Or, a couple of days before the end of the protection period, open a dispute that a lot of time has passed, and the package is still on the way. This will allow you to return the money for the unreceived goods. And it doesn’t matter where and for what reason the package got stuck.

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The seller with aliexpress sent the parcel, but it hung at a certain stage of delivery! Familiar situation? I think that most people who order goods on aliexpress are familiar with the situation when the delivery of a parcel hangs in one status. In most cases, the parcel hangs in the status "Crossed the border of China."

Time passes, a week passes, the second, and the parcel stands rooted to the spot and does not appear in Russia. The seller with aliexpress swears and swears that he sent everything and asks to wait. The support service of the Russian post, can’t say anything other than “the parcel has not yet arrived on the territory of Russia”. Buyer in a panic: What to do? Where to look for a parcel? Who to contact?

Here, real example tracking a hung parcel. Please note that after the parcel left the territory of China, it appeared in Russia only after 24 days. For three weeks there was absolutely no information about the movement of the parcel, and the status “Crossed the border of China” hung in the tracking. Where the parcel was all this time remains a big mystery, it seems (judging by the delivery time) that the parcel went from China to Russia on foot!

To delve into the topic: for what reason there are delays in the delivery of parcels, there is no point. The fact is important! It is clear that you want to receive the parcel on time, but, unfortunately, the recipient cannot influence the speed and quality of the mail! Therefore, first of all, it is important to understand not the reasons for the delay, but what to do in a situation when the package hangs in one status for a long time.

What to do if the package is frozen

First, don't panic! Secondly, if the postal item is stuck somewhere between China and Russia (it has the status “Crossed the border of China”), it may sound strange, but you don’t need to do anything at all! And even more so, you don’t need to “fill up” the seller with aliexpress with letters. The seller, nothing intelligible, except for “wait a bit”, will not be able to answer, but all because he, like you, can only find out about the movement of the parcel by the track number.

Of course, the Chinese seller can call their Chinese post office. But what will be their answer? They will answer that the parcel has already left the territory of China and that's it. You, as the recipient of the postal item, can also call the hotline of our Russian mail (the number is on the mail website). But what do you think they will answer? Correctly! They will answer that a parcel with such a track number has not yet arrived on the territory of Russia. You will spend a lot of time, you will write, call, and additional information you won't get any! Therefore, if a postal item is stuck somewhere in the air, between China and Russia, just be a little patient and wait!

How much can a package cost

In the status of “Crossed the border of China”, the package can stand for quite a long time and you may have to wait two or three weeks, or maybe more, until new information appears. And do not pull yourself or the Chinese seller, there is no need for this! Yes, I really want to receive the order on time, but what to do if there is a delay. Business failures happen everywhere and postal services this is no exception, and most importantly: neither the seller nor the buyer can influence the speed of the postal item in any way.

It is important to remember that all purchases on aliexpress are protected, and a fairly long time is allotted for the delivery of goods, and if during this period you do not receive the order, the store will refund your money in full. To return the funds, it is enough, not long before the closing of the transaction, to open a dispute and demand a full refund!

And yet, it happens that the parcel freezes while already on the territory of Russia. Often, this is due to the fact that at the post office, they simply forget to enter information about the movement of the parcel into the database on time. A call to the mail hotline, as a rule, clarifies everything, you just need to tell the operator the track number.

If the operator hotline does not report anything new about the location of the parcel, then the recipient can apply to search for the postal item. The application is sent by e-mail to the Investigation Department postal items. The application form can be downloaded from the Russian Post website. It should be noted that the Russian postal search department works quite quickly!

If your package is stuck somewhere, don't think that everything is lost! In fact, nothing is missing! Or the package will show up or aliexpress will return the money.

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