A wide range of users makes Rostelecom take a leading position among the players in the telecommunications services market in Russia and Europe. The scale of the company's activities implies the emergence of situations of non-working regulations for customer service. The company's specialists will actively deal with the solution of user problems. The phone number of the Rostelecom operator can be dialed from any type of phone. The connection time of such calls is not charged.
Rostelecom is a telecom operator whose customers do not go unnoticed. Efficient and professional work personnel has always favorably distinguished this provider. At Rostelecom, the operator's phone is turned on around the clock. Numbers with initial digits 8-800 are available to every user.
How to call the Rostelecom operator?
The company has many customer support departments to quickly resolve emerging issues. Calls are made by multichannel telephone, customers do not pay for them. At Rostelecom, the telephone number of the operator of the department of interest can be found at http://rt.ru/service/contact_info/total_info/info_services.
A large number of divisions does not cancel the presence of one number for all subscribers, regardless of their status. How to contact the Rostelecom operator using a single number:
Rostelecom - mobile operator
As a mobile operator, Rostelecom has recently entered the market. In the regions, subsidiaries of the company acted as providers. NSS Rostelecom operator number (the operator provided services mobile communications in the Volga region) is no longer relevant. All NSS clients have been served by Tele2 since the end of September 2015.
For subscribers cellular communication Rostelecom created a Help Desk (number 111). The wireless support phone number is 8 800 300 18 02.
While roaming
A call to the operator from the roaming zone (outside the Russian Federation) is made with a dialing of the international country code (+7 for Russia). The number of the operator advising clients abroad is +7 902 188 18 10.
Rostelecom operator code
The code for long-distance calls and calls abroad was assigned to Rostelecom back in 2005. You can communicate between cities by dialing the Rostelecom operator code 8-55 and then follow the instructions for entering long-distance call numbers. The same actions must be carried out with an international call to Rostelecom, the operator code is 8–10. All information of interest to the clients of the telecom operator is provided by dialing the number 8-800-200-00-33.
For customers in the rank of "important"
Upon conclusion of an appropriate agreement, Rostelecom customers may be provided with an individual hotline. According to the rules of Rostelecom, a personal operator works with legal entities. The operator, the call center in Rostelecom are called upon to respond promptly to the questions and difficulties of customers, and to find ways to optimally resolve complications in the shortest possible time.
It is simply impossible to use the communication services of the Rostelecom provider, but not experience any problems at the same time (as is the case with any other provider). Problems arise infrequently, no one is immune from their appearance. The Rostelecom hotline, created to solve these problems, works for all subscribers using certain provider services - these are Internet, digital television and home telephone services. And in this review, we will consider all the phones you need to urgently solve problems and fix breakdowns.
Rostelecom hotline
8-800-100-08-00
Numbers for individuals
Technical support of Rostelecom in Moscow and the Moscow region is distributed to several phone numbers at once. Somewhere they can only give us general information about any services and products of the provider, and somewhere they can provide full technical support. The matter is further complicated by the fact that Rostelecom has a hotline on some numbers to help private customers, while others provide support. legal entities.
In addition, on the territory of Moscow and the Moscow Region, the provision of services is carried out under the OnLime brand, and there are their own hotline phones. So that you do not get confused in the current numbering of call centers, we will tell you how and what phone numbers you need to call Rostelecom for help.
The main telephone hotline of Rostelecom for individuals is 8-800-100-08-00. There is a general reference for all regions. On this hotline they give advice on connecting a home phone, the Internet or digital television, and answer some other questions. In general, it is useless to look for specialists here who could suggest why ping has increased or access speed has dropped - completely different numbers work for this.
If you have questions related to connecting services, the Rostelecom hotline number 8-800-707-80-00 will help you. Call here if you want to find out if there is a connection in the house or if you need to leave a request for connection. Please note that you don’t need to call this number and say “I don’t have Internet access” - specialists of a completely different profile are sitting here, dealing with completely different issues.
But if you call hotline by phone 8-800-707-12-12, then here you can ask questions on any technical issue:
- Internet does not work;
- Decreased speed;
- The equipment is broken;
- There were problems with the connection;
- Communication periodically breaks;
- Some TV channels do not work;
- The modem has deteriorated or turned off;
- Has ceased to function home phone etc.
That is, it is at this number that the real hotline of Rostelecom is located.
Please note that this hotline number is only valid for subscribers from Moscow and the Moscow region. If you live in another region, go to the Rostelecom website and check the support number for regional users.
Numbers for legal entities
Service technical support Rostelecom for legal entities is located at 8-800-200-3000. Call here only if you are a corporate client of the operator. For calls on connection issues, dial the hotline 8-800-200-99-09. As for support and connection for business users of OnLime, all questions should be addressed by phone 8-800-301-01-60 - there is a hotline of OnLime (but not Rostelecom) on the Internet and IP-telephony for corporate clients.
Now you know how to call Rostelecom technical support. Several hotlines operate here at once, designed for a variety of categories of clients - individuals and legal entities. When addressing here for any questions, try not to confuse the hotlines, otherwise it will be difficult to get qualified assistance.
One of the largest providers in the Russian Federation is Rostelecom. The steady increase in the number of customers and the regular introduction of new services obliges the operator to provide its users with technical support. To get advice, you need to know the specific number of the Rostelecom operator, since he provided a multi-channel phone to solve all kinds of problems.
High-quality service of the company implies free communication with employees throughout the 24 hours a day. To satisfy the curiosity of users who are attracted by the range of services of a popular provider, it is advisable to have information on how to call the Rostelecom operator without any questions. So that the employee can explain the whole situation, and most importantly, respond quickly. Due to the fact that the company does not stand still, the subscriber has the right to count on such a development of events. In particular, below are some options connection with a "live" specialist.
1. Single support number. Even the presence of a provider's branch in each city does not negate the need for the existence of a so-called single number in order to contact the Rostelecom operator. And he has two of them. If you couldn't wait for a consultation by calling 88001000800, you might want to try your luck by dialing 88001002525. These combinations of numbers allow you to call Rostelecom from your mobile, especially if short numbers are overloaded. By the way, about the latter. There are the following numbers for contacting a specialist: 611 and 000. However, these options are not lightning fast, as the contact center serves customers on a fair first-come, first-served basis. In addition, short numbers can only be used with mobile phone.
2. Individual numbers in specific departments. This is one of the best options throughout the operator's service. Instead of finding out in Rostelecom how to call the operator with a specific question, it is enough to decide on its subject and connect immediately with the right specialist. For each issue, there is a dedicated line where users can ask their questions. For example, the following may be noted:
- 8-800-300-01-00 - user's telephone system service;
- 8-800-300-18-02 or 118-02 - technical support for all mobile subscribers;
- 8-800-707-18-11 - technical support on issues related to equipment settings. Here you can ask any technical questions, as the operator will be able to easily answer them. This number can be contacted not only regarding the Internet, but also about the installation of TV. A call to Rostelecom, along with the setting, does not involve payment;
- 8-800-300-18-03 or 118-03 - nevertheless, the operator has provided a separate line for customer support world wide web. This number will allow you to no longer wonder how to call Rostelecom to discuss your problems with access to the Internet;
- 8-800-300-18-05 or 118-05 - and this is already a number that allows you to leave a request for quick activation of a particular service;
- 8-800-300-18-17 - if there is a reason for complaints, why not do it at the indicated call service number;
- 8-800-707-18-00 - similar actions can be taken by calling the service number for reference. The Rostelecom operator provided a number where the subscriber is informed about the status of his account, new tariff plans, etc. Here you can also complain about negligent employees if the previous method did not satisfy the user;
- 8-800-100-08-00 - and this set is responsible for how to call the Rostelecom operator to get directly to the sales service;
- 8-800-707-33-33 - and, finally, the auto-informing department, where communication with the operator of the Rostelecom company allows you to almost instantly receive information about the change in tariff conditions.
3. Landline number. Modern service The provider provides the number 8-800-300-18-01 for users of city networks, since not only cellular owners want to contact a live Rostelecom operator. This support phone number is also free 24 hours a day.
4. Number for roaming. It is also possible to call a Rostelecom number from the territory of another country, since the international dialing format +7 902 18 81 810 allows you to use the roaming service. Similarly, there is no call charge.
Regional numbers of Rostelecom
In addition to the above public numbers, in each region of the Russian Federation there are local communication options. To learn about them, you can visit the contact page on the official website of Rostelecom (https://rt.ru/service/). There you will need to manually determine your own location, if for some reason the provider could not do this automatically. For example, in Moscow there is a regional one - 84957274977. However, do not forget that for almost every region there is a free one - 8-800-100-08-00.
Alternative ways to contact Rostelecom
Since we live in an era of virtual technology, not everyone is interested in a cell phone for communication. In particular, many people prefer to solve the questions that have arisen on the Internet. This is quite simple to do: just find the help page on the official website of the provider and use the "Ask a question" button.
However, the most the best option is the authorization of the subscriber in the personal account. Since the latter provides many other functions, in addition to access to a specialist in Rostelecom-Internet. It is quite possible that after getting used to the personal account service, the subscriber's questions will be resolved by themselves. At first, you can use the online communication mode, which is located on the main page of the personal account and is called "Write to support". 
Conclusion
A decent service in the era of high-speed digital technologies is as much a necessity as the quality of the connection itself. Rostelecom is well aware of this, as it has provided many options for users to contact. After dialing a particular combination of numbers, experienced specialists will contact subscribers to solve the problem. You can call the technical support number from anywhere, and it's completely free. In addition, the provider strongly recommends getting used to your personal account, where you can find answers to most of the user's questions. If neither the personal account nor the toll-free number helped to contact the operator, then in this case you should use the "Ask a question" button on the official website of the provider.
Rostelecom confidently occupies a leading position in the field of telecommunications in Russia. Among the main services stands out - the Internet, home telephone, cellular communications, television. Accordingly, the client base is simply huge. It is quite natural that many users may have certain questions, problems that require immediate solutions. It is not always possible to visit the company's office, so the question arises of how to call the Rostelecom operator in order to get the necessary advice. You can contact the support service not only by phone, but also via the Internet, and at any time of the day.
What issues will the Rostelecom support service help solve?
The Rostelecom operator is ready to provide all the necessary information on the following issues:
- Services, their connection or refusal.
- Registration and setting up a personal account.
- Equipment setup.
- Call the wizard to solve technical problems.
The fastest way is to resolve issues related to various services through the support service - changing the tariff, activating a new package.
But also often a subscriber can be sent from one specialist to another, in the absence of a solution to his issue. As a result, a lot of time is lost, but the problem still remains.
How to quickly contact support
For those users who are interested in how to call the Rostelecom operator from a mobile or landline phone, we will highlight the following numbers:
- 8 800 100 08 00 - a single support number. You can dial from mobile and landline phones. All calls are free, and it does not matter from which region of the country it comes. However, you need to understand that due to the large flow of people who want to know the answers to questions, it may well be necessary to wait until the operator is free;
- 611 and 000- for calls from a mobile phone. Applications are being accepted as normal. To make it easier for the Rostelecom operator to give high-quality advice, clearly formulate the question;
- 8-800-300-18-01 - toll-free number for landline phone owners. Operators are receiving users around the clock;
- +7 902 18 81 810 – number to contact the support service for users located abroad. Traditionally, the call is free.
Owners of a cell phone can call 156. There is a round the clock reception. 
Additional numbers to solve certain problems
It should be noted that Rostelecom has numbers for a specific problem. There are a lot of them, we will highlight a few of the most popular:
- 8-800-707-18-11 . If you have difficulty setting up or operating the equipment, then use this number. Here the specialist will provide really high-quality professional help also for free;
- 8-800-300-18-03 . For subscribers who have problems with the Internet;
- 8-800-707-18-00 . Find out about the status of the account, tariffs, services. You can leave a complaint about a bad operator.
Numbers by region
The company did not limit itself to the presented numbers; additional lines were created to communicate with the regions. You can find the phone number of the Rostelecom operator on the company's official portal, in the "Help" section. If your location is not automatically determined, then you will need to set it manually:
- In the upper right corner there is a form to fill out. In it we find the required region and city.
- Go to the "Help" section, it selects the "Contact Us" category. In it we open the “Phones” item, after loading the page, all current numbers for calls from a mobile phone and a landline will become available.
Connection with the operator is much faster, individual numbers are less loaded than general ones.
What to do if you can't get through to support
The company has considered other options for obtaining advice. The Internet and the official website of the company will help with this.
Feedback
- Loading the main page of the company's website. We go down to the very bottom of the page and find the section "our contacts".
- In it, select the item "feedback".
- A special form will open that you need to fill out. If necessary, you can add an explanatory picture.
- A few minutes after sending the application, an operator will contact you by phone.
Personal Area
It is much easier to contact the operator through your personal account. You only need to go into it and select the "write to support" section. We describe the problem in a special form and send it. Waiting for a call from a specialist.
As you can see, calling a Rostelecom operator from a mobile, landline phone is not at all a problem. There are many lines for communication. In addition, on the company's website you can find a number of additional numbers for contacting the support service. Accordingly, all subscribers of the company receive fast and high-quality support on any issue of interest to them.
Rostelecom has the largest number of users among national telecommunications companies in Europe and Russia. For its customers, the operator provides Internet, fixed and mobile communications, pay TV services.
Occupying a leading position in a large number of regions, Rostelecom has created a large number of specialized support services. This allows you to quickly resolve emergency situations, help customers solve various issues of interest.
If there are communication problems, the question arises "How to call the Rostelecom operator?". It is also worth knowing that calls to the operator can be made around the clock and absolutely free.
How to call a Rostelecom operator using a short number
Any necessary information can be obtained by calling the unified support service at the short number 111. You can call the Help Desk from your mobile phone. This is a universal number for subscribers of all regions of Russia.
Call Rostelecom from a mobile
To communicate with employees of the Rostelecom operator, it is enough just to make a call from your mobile device (phone or tablet) in necessary service support.
Consult with a technical support specialist regarding equipment setup or other technical issues related to Internet access, Interactive TV or other services. You can get answers to questions or call a specialist by phone - 8 800 707 18 11.
Subscribers, namely individuals, can receive support from a single service 8 800 181 18 30.
Reference information is provided by the information service 8 800 707 18 00 . You can get information about tariffs, services, account status, conditions for obtaining, processing or re-issuing contracts, questions about activating the Promised Payment service.
Cellular subscribers can call the helpdesk number 8 800 300 18 02 .
Cellular communication of the CDMA system is maintained by technical support 8 800 450 01 56 .
CDMA users will receive information support by calling 8 800 450 01 59 .
Answers to questions about international and long-distance communications can be obtained from the technical support service for telephone subscribers 8 800 300 18 01.
If you have any questions about broadband access to the Internet, subscribers will receive support by calling 8 800 300 18 03 .
When there are complaints or claims to the services provided by employees of sales outlets or help desks, then you should leave them by phone 8 800 300 18 17 .
How to call Rostelecom from a landline number
In order to get information regarding the services provided and their cost, you should call the phone number 8 800 100 08 00.
From a landline phone, calls can be made to numbers starting with 8 800 .
There is also an automatic information number 8 800 707 33 33. This is an autoinformer that will allow you to remotely change the existing tariff plan services provided by local telephone communication and the Internet (for individuals).
We call the operator Rostelecom In roaming
In the event that you are outside the territory Russian Federation, the operator can be contacted in two ways.
Making a call to a free number +7 902 188 18 10 is considered the main one. The set must be in international format, so you need to specify +7 first.
To contact the operator, you can always use " Personal Area”, which is located on the official website of Rostelecom. This is a fairly quick and convenient way to answer questions and solve problems. You can consult with a support specialist using the Internet.
To do this, you need to visit the operator’s website, just click the “Write support” item in the menu below.
Rostelecom subscribers can call the operator for information of interest using the above phone numbers.
