To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.
Try it, it's not hard ;)
If you do not understand the movement between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.
If there are any difficulties with the statuses on English language, click on the link with the text "Translate to Russian", which is located under the tracking statuses.
Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.
In these information blocks, you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"
If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the parcel status is "the item pre-advised" / "E-mail notification received" does not change for several days, this is normal, you can read more by clicking on the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this is a normal phenomenon for international postal items.
If your previous orders arrived in 2-3 weeks, and new package rides for more than a month, this is normal, because. parcels go by different routes, different ways, can wait for sending by plane 1 day, or maybe a week.
If the package is out of sorting center, there are no customs, an intermediate point and new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. For it to appear new status, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)
AT this moment in China and around the world, the coronavirus is actively spreading, for this reason, air exchange is very limited and the delivery of parcels is slower than usual, but as of March 1, 2020, postal exchange with any of the countries has not been (completely) suspended.
Do not worry if the status of the mailing / order does not change for 1-2 weeks and is in the state:
- Treatment
- Awaiting shipment
- Sent to destination country
- Export / Export international mail
- Import / Import international mail
While the protection is in effect, wait and don't worry, if the order is not in a hurry, you can even extend the protection period.
Keep track of the order protection counter, and if the package has not arrived within the time specified in the order details, extend the protection period or open a dispute.
P.S. Do you have anything to add to this section? Write to [email protected] website
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The express delivery company was founded in 2000 in Novosibirsk as a courier service for transporting orders from the Korzina.ru online store and was called the Express Courier Delivery Service, which later became the abbreviation SDEK. Later, the company began to develop independently, providing high-speed delivery services in Siberia and the Far East.
Rapidly developing, a year later it was decided to expand the geography of delivery, as a result of which the first regional office was opened in Moscow, which made it possible to significantly increase the number of delivery directions. Subsequently, every year the company opened more and more of its representative offices in the cities of Russia and beyond.
In 2012, the company opened the first foreign representative office in Kazakhstan, in the city of Alma-Ata. A few years later, representative offices were opened in China and Belarus. At the moment, the company's offices are also located in Kyrgyzstan, Uzbekistan, Czech Republic, Lithuania, Armenia, USA, South Korea, Turkey and the United Arab Emirates.
Tracking a parcel from SDEK
Depending on the type of shipment, the method of tracking the parcel will also be slightly different. But in any case, the track number is used for this, entered on the official website of the carrier or in the tracker for tracking the parcel.
Shipments across Russia can be immediately tracked on the website of the courier service. International shipments can be delivered only by this carrier, or in cooperation with other delivery services, as is often the case with shipments from Aliexpress. In this case, delivery by the CDEK service is carried out only after the shipment is transferred to this service in Russia. Before the parcel arrives in the Russian Federation, the shipment should be tracked on the website of the delivery company in the sending country.
You can track the parcel delivered by the CDEK service by the track number, or tracking number, on the official website of the company. To do this, on the main page of the site, a tracking number is entered in a special window, and the search for information starts.
Sometimes some ask if you can use your initials or phone number to track or specify the tracking of a package. The use of the last name or first name is not used to track packages. Tracking by phone number is used only by large logistics companies for shipments within the country, and even then not so often, this method is not suitable for international shipments. CDEK uses only the track number, or invoice number, to track shipments.
You can also use our service to track the package. The tracker will receive all available information about your shipment, delivered within the country or from abroad. Even if the parcel is delivered by several courier services, the service will automatically determine and provide information about the progress of the shipment.
Types of services provided by CDEK
CDEK offers its customers various ways of delivering goods and parcels, depending on the wishes for the urgency and cost of the shipment. At the same time, most services support the choice of a specific delivery scheme, depending on the wishes for the price and the importance of delivery. So the sender can choose the following forms of delivery:
Door-door- the courier picks up the shipment from the sender and delivers it to the recipient;
warehouse door- the courier picks up the shipment from the sender and delivers it to the point of issue;
warehouse door- the sender independently delivers the shipment to the company's office, then the courier delivers the parcel to the recipient;
Warehouse-warehouse- the sender delivers the shipment to the company's office, the parcel is delivered to the point of issue, where the recipient independently collects.
Several types of delivery are also available, let's consider the most basic ones that an ordinary buyer may encounter when making an online purchase delivery.
Express delivery CDEK
Express delivery of shipments in Russia and Kazakhstan is delivered by Express Light (loads up to 29 kg.) and Express Heavyweights (shipments weighing from 30 kg. to 75 kg.). Delivery time ranges from 1-9 working days, depending on the remoteness of the destination. In the most remote regions, the parcel, in rare cases, can be delivered within 12 days.
Express delivery
This option can deliver extra-urgent documents or important shipments.
The Super-Express service delivers parcels weighing up to 30 kg. to a certain hour (before 9:00, 10:00, 12:00, 14:00, 16:00 or 18:00).
Blitz-Express is designed to deliver extremely important documents within the same city or region. The weight of the package of documents should not exceed 5 kg, and delivery is carried out by a prearranged time.
Both Super-Express and Blitz-Express are subject to the same restrictions and explanations for delivery. So urgent delivery can be carried out only within the administrative boundaries of cities. For Moscow - within the Moscow Ring Road, and for St. Petersburg - within the Ring Road.
It may also be useful for senders to know that this service shipping company supports refunds or partial refunds for shipping delays. If the delay is less than one hour, the difference with the tariff for the Express Light service will be refunded, if the delivery was made after the agreed time by one hour or more, the entire cost of delivery will be refunded.
international delivery
CDEK provides international express delivery of documents and various cargoes to more than 200 countries around the world. This includes both private shipments individuals, and delivery of items from various companies and online stores.
Documentation to be sent should not exceed 1.5 kg, the allowable maximum size is A4 format.
Delivery from online stores can be carried out in two ways, depending on the one chosen by the seller. In the first case, the delivery is entirely carried out by the CDEK company, delivering the shipment to the door or to the point of issue. In the second case, delivery is carried out jointly with another courier service. The parcel is transferred to the postal / courier service in the country of departure and delivered to the customs post in Russia. Next, the shipment is transferred to CDEK, the parcel is assigned a track number of the company and then delivered to the recipient.
Individuals are allowed to import duty-free items up to 500 euros or weighing up to 31 kg for one month. In addition, you should be aware that upon delivery of the parcel to the customs office, you may receive an SMS message about the need to provide your passport data and TIN.
Economy Shipping
More economical delivery compared to other types of express delivery due to the fact that delivery is carried out by rail and road transport to the point of issue at the destination. Thus, the cost of delivery is reduced, but the delivery time is increased, this must be taken into account.
“Parcel” - delivery without weighing and measurements
A convenient type of shipment for those who do not want to bother with weighing and measuring their shipment. It will also be convenient for sellers on Avito, Yulia and others. Russian sites. Customers are offered a set of packages of various sizes, the choice of which will determine the cost of the shipment.
This option offers the delivery of parcels in Russia to the point of issue located in 400 settlements, with the ability to track using the track number. In order to use this service, you only need to make sure that there is a pickup point in your city and destination. Pickup points are open from 10:00 to 20:00 on weekdays and until 16:00 on Saturdays.
The delivery time of the "Parcel" depends again on the destination you have chosen. The company promises to deliver the shipment to the neighboring city on the next working day. The greater the distance between the points, the more time will naturally be required. For example, delivery from Moscow to St. Petersburg will take 2 days, from Moscow to Novosibirsk - 5-6 days, from Vladivostok to Irkutsk it will take 5-7 days.
There are three types of packaging to choose from: S, M and L. The size of the S format box is 20×19×13 and is suitable for items weighing up to 2 kg. M format box dimensions - 30×25×17, allowable weight - 5 kg. Box L - 31×26×38 and weighing up to 12 kg.
Shipping costs can be calculated on the official CDEK website using a calculator. It will depend on the size of the box and the distance of departure. For example, let's take delivery from Novosibirsk to Irkutsk. Estimated delivery time is 3-4 business days. Further on the cost depending on the size:
Box S - 400 rubles;
Box M - 600 rubles;
Box L - 1050 rubles.
It should also be noted that in the event that the recipient pays for the delivery, and neither party has an agreement on the provision of services, + 20% is added to the original amount.
The need to provide passport data
According to the requirements for the transportation of international cargo, customs representatives must provide passport data and the TIN of the recipient. When delivering a parcel from abroad, such responsibilities are assumed by the transport company. The national postal service may not provide such data, so the Russian Post does not request this information. When delivered by a courier service, a request often comes to provide the recipient's passport data.
You can refuse to provide personal data, but in this case, the parcel will simply not be allowed into the country and it will be returned to the sender. The Federal Tax Service explains the need to provide passport data and TIN by the existence of a duty-free threshold and requirements for accounting for the amount of imported items and total weight. So, within one calendar month, a resident of Russia can import goods for personal use in an amount not exceeding 1,000 euros and with a total weight of not more than 30 kg. If this threshold is exceeded, customs duties will have to be paid.
Thus, the provision of passport data is not a whim of a particular delivery service, but a requirement of the Federal Tax Service. You can safely provide your data to the CDEK service, as they are used strictly for their intended purpose and are not available anywhere else. Moreover, you fill in almost the same data when making a purchase on the trading platform.
Upon receipt of the parcel at the customs point, CDEK can send you an SMS notification with a link to go and fill in passport data and TIN. In some cases, when filling out personal data in an online store, this information can be automatically transferred between resources.
In the field of postal services, after the Russian Post, the second most common and geographical coverage area is the courier service CDEK, which delivers items and goods throughout Russia, including from abroad.
For most users, the CDEK website is familiar with the delivery of parcels from Chinese stores and.
Delivery SDEK
Delivery of CDEK from China is possible only on the territory of the Russian Federation, and until the moment of the mandatory procedure customs clearance, parcels are in the hands of Chinese carriers - partners of CDEK. Thus, prior to the transfer of shipments to the CDEK service, parcels can be tracked by the track numbers of their Chinese carrier partners. However, by this number, CDEK tracking of orders is possible until the very end, until the moment of delivery.
How to track your CDEK order
These track codes consist of five letters in front, ten numbers and end with YQ.
Examples of CDEK tracking number:
- ZESZE---YQ (ZESZE1234567890YQ)
- DLLEM---YQ (DLLEM1234567890YQ)
After the delivery of the CDEK parcels, the parcel number is assigned according to the invoice and tracked on the website cdek.ru
The CDEK invoice number is usually ten-digit, but there are also eight-digit track numbers.
How does CDEK delivery work?
In October 2017, there were frequent complaints about the delay in the delivery of parcels from China by CDEK. A CDEK representative explains this new scheme receiving parcels from China. Now all parcels are first sent centrally to Moscow, and then distributed to their destinations. In China, parcels are delivered to the border city of Suifenhe with Russia by land transport or through the port of Humen (Beijiafengsini), where they are already customs control. From Moscow, shipments are sent to other cities.
Since the CDEK service is a courier service, delivery is carried out to the recipient's door. The CDEK courier delivers parcels from 10 am to 6 pm, after calling the phone number indicated in the order and agreeing on the delivery time. In almost all cities of Russia there are offices and points for issuing orders, the addresses and telephone numbers of SDEK are on the website cdek.ru, you can track orders here.
Also, SDEK tracking by both Chinese track numbers and invoice number works fine on the parcel tracker.
Development international trade and the demand for the delivered goods impose certain requirements on transport companies. Consolidated shipments have become the most popular in the modern world, which can significantly reduce the cost of delivering a unit of cargo. Having collected various small-sized parcels in one direction, the carrier company delivers on favorable terms for customers, significantly reducing tariffs by generally accepted standards. Both the sender and the recipient need to control the movement of the sent package. CDEK is one of the largest companies in Russia that delivers various cargoes from China, Europe, the USA, Japan and other countries. Knowing how to track the parcel by the CDEK invoice number, the recipient can prepare in advance to receive bulky cargo or pick up small-sized goods that have arrived at the pickup point in a timely manner.
TC SDEK is the leader in cargo transportation from China and Europe
Over the period of its existence, which is estimated at almost two decades, the company, originally aimed at providing transport services in the Far East and the Siberian region, has created its branch in China and covered almost the entire territory of Russia, Kazakhstan, Belarus. The presence of our own office and warehouse space in China and competent logistics made it possible to quickly resolve the issues of parcel delivery.
The company is constantly improving the service provided by introducing innovative technologies for tracking the movement of goods, their tracking and control. A distinctive advantage of the company is the low cost of transportation in comparison with foreign analogues. More than three hundred representative offices and branches are scattered throughout the country, and the quality of the services provided corresponds to international standards. Special control and fixation systems allow you to track the CDEK parcel at each stage, both on the official portal and on the websites of partner companies, and there are also special services that provide complete information about cargo transportation.
Cargo tracking procedure
Immediately after the cargo is cleared, each parcel is assigned its own identification number, which is especially necessary when controlling the passage through customs. On the other hand, each buyer of an online store also wants to make sure that the goods he bought are shipped. For the convenience of customers, the company provides the ability to track the CDEK package by the track number. Usually, the customer to track the contact number or address Email tracking number will be sent. Using tracking, the client, sitting at the computer, observes each stage of the goods passage.
An invoice is issued for each cargo, and a ten-digit number is located under the barcode.
The tracking process consists of the following steps:
- You need to go to the official website cdek.ru and register (if you plan to use the services of the company more than once). If necessary, go to Personal Area”, where all events and notifications about the passage of the package will be displayed.
- Select the "Track and approve order" tab.
- Specify track number. If an error is made, the system will report that the order was not found.
- If the parameters are specified correctly, the status of the parcel location will be displayed.
- If time is needed, change the delivery address or enter other corrective information.
Depending on the place of shipment and the destination of arrival, the track code has a specific designation, consisting of letters and numbers. Unfortunately, it is not possible to track the CDEK parcel by phone number. Although in some cases, when calling the hotline, the answering machine immediately tells the client where his order is and he himself voices partial data on the documents.
The nuances of the designations of departures
Freight shipments are assigned track numbers, which partially carry encrypted information. Looking at the combination of Latin letters and numbers, you can determine:
- characteristics of the parcel;
- the country of manufacture is indicated;
- delivery option and other data.
Important! For shipments within Russia, only a digital code is used. For foreign transportation, a combination of Latin and numbers.
You can track the CDEK parcel by order number right away in a special field when you enter the main page. This code is assigned by TC logisticians. The combination is copied and pasted into the field and the "Track" button is pressed. Each cargo is accompanied by specific terminology, which has a strictly fixed meaning. Cargo transportation abroad, as a rule, is accompanied by documentation in Russian, English and other languages.
Change of pickup date or delivery address
The client of the company before the delivery of the purchased goods has the opportunity to adjust the delivery address and date in the "Track order" section.
In the event that, for any reason, the parcel cannot be accepted, the recipient has the right:
- correct and specify a new date;
- cancel delivery by courier and receive at the pickup point;
- change the point of issue within the same city.
That is, while the goods are in transit, changes are permissible. In case of difficulty, you can contact the hotline and ask for help from the TC specialists. For self-replacement, follow the steps below:
- Go to cdek.ru/track.html to track your order.
- Paste the copied tracker code (you can use the invoice number).
- Then "Change the date and address of delivery", indicate the last four digits of the mobile phone.
- Choose a place of delivery, instead of a courier, make it to the point of issue.
- Find the address of the required branch on the map.
Attention! On the contrary, instead of a point of issue by a courier, you cannot do it yourself. It is necessary to resolve such issues with the logisticians of the company or operators hotline. In case of difficulties, the staff will settle all the nuances and call you back.
Controlling the movement of goods and delivery remotely is one of the advantages of modern transport companies. It is also not possible to track the CDEK parcel by last name.
How to pick up a parcel
As soon as the order has arrived at the pick-up point or warehouse specified in the invoice, the recipient's phone receives a corresponding SMS message, which will indicate the address of the point and the opening hours. Compared to the Russian Post, there are no long queues here, and the procedure will not take much time.
By the way! When placing an order, you can immediately specify the address of the pickup point.
Travel time
The most burning question - how long will it take to deliver to the recipient's point? The maximum period is initially set to 40 days, but when specifying the points of departure and destination, you can find out a more accurate number of days. As a rule, the transport company notifies its customers about the expected time of arrival of the goods. Today, TK does not collect orders from China from different sellers.
They independently deliver goods to the border through intermediary firms, and in Russia CDEK is already responsible for it. Within one week, everything is collected to the border, then a week - for clearance and customs clearance. Time in transit depends on many factors, including the number of orders traveling in one direction. Calculations are carried out in such a way that the costs are minimal.
New service - "Parcel"
The company has got new service"Parcel", intended for ordinary people. Convenient for those who send goods themselves or sell on Avito and other resources. Cargo is accepted by categories in boxes of different sizes, and prices are set for them. Convenient service without queues will allow you to process and send any goods as quickly as possible.
The cost of shipments will depend on the type of box that is bought at any point of the company. The website calculator will help you calculate.
If you need to send something, then the seller comes to the point of issue, buys a box and sends it using the “Parcel” service.
conclusions
CDEK company is constantly improving the delivery service, applying innovative methods. By assigning an identification code to the cargo, the shopping mall allows you to track all the movements of the order. You can find out where the shipped goods are at any time. In addition, a new Parcel service has appeared, allowing relatives or buyers to send goods in any direction.
CDEK is an express delivery service for goods in Russia and other countries. The company specializes in fast delivery of goods from online stores and private shipments, competing with well-known postal services in the world.
History of the CDEK company
SDEK was founded in the capital of the Siberian Federal District in early 2000. Then it was only a courier service for the delivery of goods to the Siberian and Far Eastern regions from the Korzina.ru online store. The name of the company is an abbreviation, but the full name of the company is “Express Courier Delivery Service”. After some time, the online store closed, and all efforts were directed to the development logistics company SDEC.
Since its inception, the company has not ceased to develop and currently delivers parcels to more than 36,000 locations in 252 countries around the world. The company has thousands of offices, of which 1,500 are franchised.
CDEK has representative offices not only in Russia and the CIS countries, but also in China, Thailand, Turkey, Czech Republic, Germany, USA, South Korea, UAE, Latvia and Lithuania. However, the headquarters remained in the same place where the company was founded, namely in Novosibirsk.
In 2019, the company entered the TOP-5 express delivery companies and launched its own online trading platform SDEK-Market.
SDEK tracking: how to find out where the package is
To track CDEK shipments, you can use the universal service. It is convenient in that you can simultaneously track parcels of different postal services, be it SDEK, or . The search engine will determine which logistics partner sent the order. All you need to track a CDEK package is its track number.
What does the track number look like?
For correct tracking of postal items, you need to understand what the CDEK track number looks like. Due to the fact that the service cooperates with many foreign logistics companies and online stores (mainly Chinese), track numbers can vary greatly.
If your package from China is shipped by Eshun ZES Express, then your tracking number will be similar to this - ZESZE2016372480YQ.
The Chinese carrier J-NET is characterized by a similar number - JNTCU0100591079YQ.
There may also be ten-digit numbers without letters starting with 19600. These numbers can only be tracked in China. You can track them only through the local CDECLS resource.
Type numbers AS000000123CN are specific to EMS shipments delivered to Russia and the CIS. They can be sent by both SDEK and.
All of the above number options are typical for tracking international mail.
This diversity is explained by the fact that a large number of sellers from Chinese online stores send their goods by SDEK. So, for example, on GearBest this is almost the only delivery.
There are other track numbers that may differ from the examples listed above. How exactly yours will look depends on the logistics company that cooperates with SDEK.
To track a CDEK order sent by the company itself without any intermediaries, you need to find a track number consisting of 10 digits (usually starts with 115 or 116) or 8 digits 12453489.
How to find a shipment if there is no invoice number
If you do not have an invoice number, you can track the CDEK cargo by contacting the hotline number: 8800 250 04 05 or by ordering feedback on the official site. To do this, you will need to provide the operator with the contact phone number specified when placing the order, as well as the details of the recipient or sender and the city where the parcel is expected.
CDEK Services
The services provided by the company differ in delivery times, weight restrictions, etc. We have selected for you the most interesting and common.
Package
The message is the most popular service. Provided mainly for online stores. Using this service, you can send any product or consignment of goods (except for prohibited ones). Using the "package" service, you will have a number of advantages:
- the possibility of payment by cash on delivery;
- the possibility of returning the goods;
- buyback guarantee 87-95%;
- integration into your CRM system.
Delivery is carried out to all cities of Russia to the local branch of CDEK (more than 1300) or by courier (of which CDEK has more than 6000) to the address. The average delivery time is 2 to 5 days.
Parcel
This service will be useful for small shipments. This is a simplified version of the Parcel service. Using it, you will not need to measure and weigh the cargo. It also implies a simpler design process.
Franchise
Express delivery
If you need to urgently deliver the goods, then the company has several tariff options for you.
Among them, two particularly fast ones can be distinguished - these are Blitz Express and Super Express. So, for the first tariff, delivery is 1 day and the weight limit is up to 5 kg. Valid in the territory: Russia, Belarus and Kazakhstan.
For the second, delivery is from one to two days with a weight limit of up to 30 kg. The coverage area includes Armenia and Kyrgyzstan, in addition to the three countries from the previous tariff.
How to register a valuable cargo
To process a valuable cargo, first of all, you need to properly pack it. You can find packaging options for each type of cargo in "".
We also strongly recommend using the “Declared Value” service. To do this, fill in the form in the column with the same name, indicating the cost of the goods there. You will be charged an additional percentage of this amount, the so-called "service fee". However, this way you protect yourself from unforeseen circumstances.
CDEK calculator: how to calculate the cost of a parcel
Do you want to know how much it will cost to send your parcel? No problem! For this you can use free service"Calculate the cost" on the official website of the company.
By opening this page you enter the details of the shipment:
- start and end point;
- settlement currency;
- cargo parameters (weight and dimensions).
Why shipping costs may change
Basically, the cost of delivery can change due to three cases: lack of a contract, incorrect dimensions and incorrect address.
For the first, the cost of sending can be increased by 20% if the sender and the recipient do not have contracts with transport company, and then only if the recipient pays for the company's services.
It is worth noting that the second option is characterized not only by the weight of the cargo, but also by its volume.
For the third case, there is also a small caveat: the incorrectly specified address will be if you do not take into account the city limits. So, for example, if you are shipping to Moscow, consider the location of the address. For example, if it is located outside the Moscow Ring Road, the name of a specific point should be indicated (Khimki, Lyubertsy, etc.).
How to receive a parcel
Delivery methods may differ depending on the chosen tariff. There are only two main ones:
- in the department;
- Express delivery.
To receive the parcel, first of all, you need a passport.
Who can receive the parcel instead of me?
If you are unable to pick up the order yourself, then absolutely any person in whose name you write a power of attorney can receive your parcel for you.
How to send a parcel to sdek
It is very easy to send the goods by sdek. To do this, you can call a courier to your home or come to one of the company's offices. All you need for this is to bring your passport and money to pay for the delivery of the order.
Shipping packaging
Please note that the company provides free of charge only a cardboard envelope for documents measuring 27x35 cm and a plastic bag 37x41 cm. All other types of packaging are paid and depend on the dimensions and type of cargo.
- The cost of a box with a size of 310*215*280mm is 1.5 Belarusian rubles. (for shipments up to 10 kg)
- The cost of a box with a size of 430 * 310 * 280mm is 2.4 Belarusian rubles. (for shipments up to 15 kg)
How fast does CDEK deliver
Delivery times primarily depend on the tariff you choose. It is possible to deliver both in a day and in a couple of weeks (for foreign shipments).
Also, the delivery time may be affected by holidays and weekends in a particular office.
Prohibited goods
Pay attention to the list of prohibited goods that cannot be sent, as they simply will not be accepted from you.
It is forbidden to transport: explosive, flammable, oxidizing, poisonous, toxic, radioactive, spontaneously combustible, caustic, corrosive, narcotic and psychotropic substances. As well as weapons, devices under pressure or vacuum, money, securities, jewelry, animals, furs, human remains, etc.
The full list of goods that are prohibited for transportation:
- Explosives, gunpowder in any package and in any quantity;
- Gases compressed, liquefied and dissolved under pressure
- Flammable liquids
- Flammable solids, spontaneously combustible substances
- Oxidizing agents, organic peroxides
- Poisonous, toxic, poisonous, infectious substances
- Radioactive materials and their isotopes
- caustic and corrosive substances
- Firearms, gas, pneumatic, cold and mechanical weapons of all types
- Pressure or vacuum devices
- ferromagnets
- Precious and rare earth metals, precious stones and products made from them
- Banknotes and banknote equivalents
- Strategic materials
- Animals, furs and skins.
- Human organs
- Perishable food
