MGTS 04.04.2020 10:43
Dear ruslannik!
Good afternoon! Send us an email [email protected] your subscriber number, describing the situation in detail. We will check the situation and try to help.
04.04.2020 0:45
Company response
Company response
On January 29, having filled out the form on the MTS website, I applied for the "All MTS Super TV" tariff (mobile communication + home Internet + TV) for the "Cyber Monday" promotion (the first month is free, from the 2nd to the 6th - 50% discount, then - 950 rubles per month).
The next day, I got a call from the MTS company, and we agreed on the arrival of a master to install all the necessary equipment on February 15th.
February 15, as agreed, the master came, installed everything necessary equipment, and from that day I began to use all communication services at the new tariff.
Services under this tariff are provided jointly by MTS and MGTS. The first is responsible for mobile communications, the second - for home Internet and television.
All expenses under this tariff, including expenses for home Internet and TV, must be debited from the balance of the MTS mobile phone. From the side of MGTS, as I was assured by representatives of both companies, no invoices should come for payment.
What was my surprise when I discovered that for the first month of using the tariff, the MGTS company nevertheless took and accrued expenses to me (for the period from February 15 to February 29). Firstly, as I said, the first month of using the tariff was supposed to be free. Secondly, all expenses must be deducted from the balance of the mobile phone.
Starting from the second month, everything fell into place, and the expenses began to be written off from the balance of the mobile phone (the first write-off was on March 15 - exactly one month after the start of using communication services), but it is not clear where the expenses for the first month came from and continue to be displayed as my debt in personal account mgts.
Starting from March 3, I regularly contacted the MGTS company with a request to sort out the origin of these expenses. Almost a month has passed since then (!), but still no one in the company has resolved my issue. I've already exhausted everything possible options interaction with the company - repeatedly wrote to the chat, called the support service many times, the result is zero. Each time they pretend that they hear about the problem for the first time, then they promise to solve the issue, draw up an application, the consideration of which ends in nothing, and so on and on...
I am simply obliged to warn potential MGTS subscribers - think carefully before contacting this company. Tempting tariffs in fact turn into an absolutely boorish attitude. If something goes wrong (and in my experience something always goes wrong ...), you will definitely not wait for any help from the support service (if, given everything that happens, you can even call it that ...) . This attitude towards customers causes nothing but irritation and utter disappointment.
MGTS 04/02/2020 10:06
Dear nikita_b!
Hello! Send to mail [email protected] your MGTS number and a link to the review, we will check the information.
01.04.2020 22:50
Company response
Company response
Transferred numbers from MTS to MGTS. These are child structures. When translating, they said that I can use Sims immediately. He explained that I didn’t need it until the moment of transfer and asked me to confirm that it was not charged before the start of use. However, the valiant MGTS managers need to make a plan and they don't care if it's at your expense. They activated the cards for me. Billing began 14 days before the actual start of use. I've been fighting for a week now. Yesterday they called and said that the complaint was recognized as justified and there will be a recount, and today everything was returned back and the billing again exceeds the actual use by 14 days. Beware, like the parent company MTS - these are scammers!
Sergo72 14.03.2020 11:15
Issue resolved. Thank you for this. However, the residue remained.
MGTS 14.03.2020 10:51
Good afternoon! Send to mail [email protected] your MGTS subscriber number, we will check it.
14.03.2020 0:34
Company response
Company response
I have been using the Internet from MGTS for several years now. In general, the provider suits me, but I noticed certain shortcomings.
1) the declared speed is observed, but only by wire. On the old Wi-Fi router, only 2.4 GHz, and with the stability of communication on it, it’s not very good, you can’t even call normally through mobile applications(as a rule, the person I call becomes hard to hear, the sound is interrupted). Even mobile phone connect to the computer by wire, then the connection is good. I made repairs, installed Ethernet sockets, so Wi-Fi is not very important for me, I don’t even need to replace the router. I am writing just so that other users understand that the quality of communication over Wi-Fi is usually much worse, and it makes no sense to complain about low speed and breaks.
2) connection stability is good, although users often complained about failures in social networks, I have not encountered them at all lately. But the annoying thing is that I lost my IPv6 address since the new year, and for most users it works. I think that I will have to connect to the home Internet from the outside (there is IPv6 outside), and taking a static IP is expensive because of this. And on some sites, verification messages pop up due to a large number of requests from one IP, which is not the case on IPv6.
3) there are favorable tariffs with mobile communications (649 rubles for 200 Mbps Internet + 2 GB of mobile traffic + 350 minutes). There is a similar tariff with unlimited internet. But annoying is the strange subscription fee of 214 rubles for home phone, which is rarely used. On mobile, the subscription fee includes a package of minutes, but for some reason it doesn’t here. Mobile communications developed at a fairly rapid pace, and the principle of setting a tariff for a landline phone froze for decades, and a landline phone became much more expensive than a mobile phone. I'm thinking about turning it off, only this mother has to go, the number is issued to her. Or leave it as a backup communication channel - mobile connection we don’t have much at home, and the tariffs are cheaper now, and then they may rise in price. Although, on the other hand, MGTS works through MTS, and MTS mobile communications are better than other operators in that there are "goodies" that other operators do not have, for example, an application for calls with free calls within the network - within the operator's network, and not only inside the application, or the same IPv6. And I use it a lot in the country, and there the quality of communication became better last year. But in Online / Rostelecom, a home phone is without a monthly fee.
It would be better to include a home phone in the package at a discount, or include a package of minutes in the tariff with a minimum monthly fee, or remove this fee altogether. There must be some advantages for a home phone compared to a mobile phone, especially since radio link resources are more limited than optics.
N*******@vyalceva.net 16.03.2020 19:48
MGTS 08.03.2020 9:55
Dear n*******@vyalceva.net!
Good afternoon! Thanks for the feedback!
On all tariff plans, the speed is declared with a wired connection.
The IPv6 protocol is provided in test mode, so it does not work for all subscribers.
A fee of 214 rubles/month is charged for the use of the line and its maintenance.
Modern providers do not always delight customers with quality services and reliable connections. But before making a claim, it is worth checking the speed of the MGTS Internet and making sure that the quality of the connection is poor. In this case, it is desirable to conduct several online measurements to make sure that the situation is not influenced by external factors that do not depend on the operator. Such an approach will not only eliminate the possibility of error, but will also help to track the situation in dynamics.
Another nuance that you need to pay attention to is the processes that reduce the quality of the connection. It is important that there are no viruses on this computer (used by the user) and background programs that use the Internet in their work are turned off. Only in this way the obtained indicators will turn out to be as accurate and reliable as possible, and the MGTS client himself will be able to figure out the reasons for what is happening and increase the speed.
Measure internet speed MGTS
There are several portals and services that allow you to check the speed of MGTS Internet:
- our website;
- speedtest.net;
- 2ip.ru;
- Internet meter from Yandex.
All the described systems are extremely similar and equally known to experienced users, so subscribers should focus solely on their own preferences and desires.
At the same time, as a result of the audit, 3 or 4 indicators will become known:
- incoming connection speed;
- level of traffic return (relevant for video calls);
- ping (important for online games);
- jigger that reflects the difference between the maximum and minimum response time from the server.
At the same time, it is desirable that the first 2 indicated parameters turn out to be high, and the last ones to be low.
Checking the internet speed on this computer via speedtest.net
To measure the speed of MGTS Internet on this computer, you will need:
- prepare equipment for testing;
- visit the site with the selected measurement service;
- start the test by pressing the corresponding button;
- wait until the system performs the required actions and receives the result (about a minute).
The described process will be practically unchanged and free of charge, regardless of the chosen measurement system.
Separately, it is required to dwell on the preparation of the device for verification. To achieve an accurate result, you need:
- disable programs and widgets that run in the background but use traffic;
- cancel active downloads and updates;
- disconnect devices and devices connected to the PC;
- disconnect the cable from the router and insert it into the computer (if this is possible);
- when checking wifi connections it is desirable to remove people connected to the wireless network.
Main reasons for low speed
The most important reasons for poor connection quality have already been partially mentioned above:
How to increase internet speed
The simplest way to increase the quality of communication and, accordingly, the performance of the MGTS speed test is to eliminate the causes of the drop in speed.
Usually leads to the desired result:
- disabling programs that are uselessly using computer resources;
- the acquisition of a modern router that can cover the needs of its owner and maintain a high level of data transfer;
- changing the tariff plan to a more profitable and high-speed one.
An alternative solution could be to call the operators, who will explain what settings to set, indicate the optimal frequency and parameters, and describe in detail the process of dealing with problems or specifying when the speed becomes higher. But to get help, you will need the client's address and passport details.
Today it is not easy to imagine your life without the Internet. Someone needs it for study or work, others - in order to keep abreast of what is happening in the world, and for someone it helps to improve themselves or just have fun. Regardless of what you use the Internet for, it is quite obvious that you would like such a connection to be good quality, functioned flawlessly and at a decent speed. And, it would seem, how can this happen differently today? Testimonials from thousands of people confirm that it can. Some are experiencing serious difficulties using the Internet connection and would like to change the provider in order to receive better services. Others are not satisfied with the cost of their tariff plan, and they would like to find a company that will provide services on the same terms, but only at a lower cost. All these claims and wishes are understandable. If the client invests his money in the opportunity to use a particular service, he must receive it of the appropriate quality. However, unfortunately, not all providers think this way. Many seek to earn as much as possible on subscribers, while deceiving them. In an effort to avoid such cooperation, many choose to connect to the MGTS Internet. Why do so many people prefer this particular provider? How is MGTS Internet configured? What tariffs and service packages does the company offer? What is maximum speed Internet connection that the organization in question is willing to provide? What do reviews say about the features of connection and subsequent use of the Internet from this company?
To understand all these issues, we will consider in detail the principles of operation of MGTS, its offers for subscribers, as well as customer feedback on the quality of the services provided to them. This will help you form your own opinion about the company in question. Be careful.
About company
MGTS began its activity at the end of the nineteenth century. It was then that the Moscow City Hall was officially founded. Telephone network. In just twenty years, about 17 thousand people became its subscribers. Over the next decades, the company actively developed and improved in the field of providing communication services. Already in 2004, a radical modernization of the MGTS functioning system was carried out. It was then that the company made the Internet an affordable service for hundreds of thousands of Russians.
Today, MGTS Internet services are available to absolutely everyone. The organization even specifically conducts training courses to improve the Internet literacy of older subscribers, which allows them not to limit themselves in using the Internet and self-development.
What else has the company done recently:
- Launch of the Home Operator project.
- Support for small businesses by expanding the functionality of the Digital Office package.
- The ability to independently create a suitable package of services.
- Personal bonus program.
- launch latest technology evaluating the real quality of broadcasting streaming video directly in the process of viewing.
- Updating the line of tariff plans.
Already today, Internet and television services from MGTS have become incredibly popular. The company is actively developing and improving for the benefit of its users.
Internet
The company in question provides its customers with uninterrupted unlimited access to the Internet. What makes this organization unique is modern technology, which allows you to use the Network at a colossal speed - 500 Mbps Internet speed MGTS. The company has sufficient technical equipment in order to maintain a connection with the Network of its subscribers without failures, at a stable speed, regardless of the time of day. The latest technologies used allow you to keep the quality of communication at a sufficient level. high level. Now the use of the Internet has become more comfortable than ever.
The reviews emphasize the following advantages of the MGTS Internet:
- A router (modem equipped with the Wi-Fi function) is provided free of charge.
- Ability to use the Internet high speed, applying it for communication, learning and entertainment.
- Various tariffs for Internet MGTS. The line is so flexible that you can find a package even for 300 rubles a month.
- Fast connection.
- Discount subject to connection of several services at the same time.
- Post factum payment in a single invoice.
- Conducting a personal fiber optic channel to your apartment.
- If you have any difficulties using the MGTS Internet, the company's technical support will provide all the necessary advice.
Hundreds of thousands of customers considered the above information to be a sufficient argument to become subscribers of the company in question.
Internet tariffs
Many decide to use the Internet from MGTS (Moscow), because the tariff proposals seem to them quite profitable. Especially if you compare them with the offers of competitors.
Available Internet tariffs from MGTS:
- 60 Mbps - 360 rubles per month;
- 200 Mbps - 490 rubles per month;
- 500 Mbps - 1600 rubles per month.
Others like plans with daily billing. But what if the connection is intermittent or the actual speed does not match the one declared in the tariff? The best way out is the following: ask for help from MGTS Internet technical support. The specialists working there will be able to provide you with all the necessary information, advise and help solve the problem. Therefore, this possibility should not be neglected.
But what if you want to use the services of the company in question, but none of the declared tariffs suits you? Contact MGTS employees using feedback and discuss the situation. It is safe to say that the managers of the company will be able to offer you a suitable option. After all, the goal of the company is to earn a good reputation among its subscribers with its quality services.
Stock
Why do many people prefer unlimited Internet from MGTS? Because the company in question provides its customers with many opportunities to save money. Connection to the Internet from MGTS can be carried out according to various promotional offers, which allows subscribers to save their money. What are the current promotions?
- Phone and Internet for those who have recently moved into a new home.
- Special tariff for the fighters of the "Project Armata".
- Coupon entitles you to free computer assistance.
- A smartphone for a ruble, subject to the connection of certain service packages from MGTS.
- Amazing parameters (500 SMS messages, 500 minutes, speed 200 Mbps, 20 GB mobile Internet MGTS for only 750 rubles).
- GPON. New opportunities for Internet users.
All this has already attracted thousands of subscribers to the Internet from MGTS. Services of such a plan make such pleasant promotional offers unique and popular. Perhaps some of the above will interest you.
Service packages
If several services are connected at the same time, the subscriber is entitled to a discount. For the convenience of users have been prepared by the company MGTS internet packages, which consist of combinations of services in various variations. These can be packages that include Internet connection, digital TV and mobile communications. The wider the combination, the greater the savings. So, what service packages are available, including MTS mobile communications, MGTS Internet and television? The following proposals are currently valid:
- Internet + Television - 500 rubles per month.
- Internet + Mobile communications - 500 rubles per month.
- Internet + Mobile communications - 650 rubles per month.
- Internet + Mobile communications - 750 rubles per month.
- Internet + Mobile communication + Television - 850 rubles per month.
- Internet + Mobile communication + Television - 950 rubles per month.
- Possibility to collect your personal set of services. Available options: home Internet, home telephone, digital television, mobile communications, security, video surveillance. The calculator will automatically calculate the cost of the tariff plan and the amount of the discount that you are entitled to.
A variety of available Internet tariffs MGTS (Moscow) will allow everyone to choose the package of services that suits him as much as possible. Perhaps you will find something suitable among the described assortment.
Payment method
How can you pay for the use of MGTS home Internet service? There are several available ways. Let's consider them further.
The following stand out in particular:
- It is possible to pay in MTS stores. In this case, the commission will not be charged, and the transfer will be made instantly.
- You can also pay for Internet MGTS with a bank card or from your MTS mobile account.
- If you pay for the service in question at Platinum KB, MTS-Bank PAO, MKB OAO, VPB AKB ZAO, Mosoblbank, KKB OAO, no commission will be charged.
- Also, funds will be credited immediately, provided that the following electronic wallets are used: "Qiwi", "Yandex.Money", "MTS.Money", "WebMoney".
- Among other things, you can use ATMs and electronic terminals. No commission will be charged.
The company has done everything possible to make the payment procedure as simple as possible. You can choose any of the methods listed above. Now the funds come to your account as quickly as possible: from instant crediting to three business days. Moreover, if you have a debt and the provision of the service has been suspended, then after a period of half an hour to two hours after payment, the blocking of the service will be automatically removed. You do not have to notify the company in any way.
Electronic invoice
Proper use of MGTS home Internet will help you take care of environment. How? The company says it uses about 288 tons of paper annually to generate invoices. How can you get involved in saving trees from being cut down for commercial use? Start using e-invoices. About 350 thousand subscribers have already switched to them. Thus, they were able to save already three hundred trees. And this is not the limit. You can also become a part of this movement together with MGTS Internet.
Reviews allow you to find out what are the benefits of using electronic invoices. Among them are the following:
- Ease of connection.
- Free subscription.
- The terms of payment remain the same while the electronic invoice is delivered much earlier than its paper version.
- You can easily control the status of your personal account, no matter where you are.
- Payment can be made in one click, without even leaving your own home.
- You will receive SMS notifications when payment is received.
Reviews about the MGTS Internet and the use of electronic accounts allow us to conclude that this is an incredibly convenient way to receive information about the current state of the account. Perhaps you will like it too?
Positive customer feedback
Describing the Internet MGTS, the reviews highlight both positive and negative points. In order to provide a holistic picture of how customer service is carried out in the company in question. First, let's discuss what subscribers like about MGTS. The following points stand out in particular:
- The actual speed of the Internet is fully consistent with the declared.
- The company provides customers with a Wi-Fi router free of charge.
- It is very convenient to make payment.
- Service continuity.
- Availability of profitable offers.
- Wireless Internet.
- 24/7 tech support that works great.
- Good communication anywhere in the apartments.
- Professional and punctual craftsmen.
- Fast installation of all necessary equipment.
- High speed of application processing.
- Democratic prices for services.
- The invoice is provided at the end of the month.
- One fifth of the amount paid for the Internet will be returned to the mobile account of the MTS card.
- Friendly call center staff.
- If you have any problems, the managers of the company will not leave them unattended.
- The easiest connection is in those homes where a landline telephone is used.
Many of the services described above are fully satisfied. However, this opinion is not shared by all. So, often reviews about the Internet MGTS are mostly negative. What is it connected with?
Negative customer feedback
Why is MGTS home Internet so frustrating for users? The following points are highlighted:
- It can be difficult to get through to call center employees.
- Sometimes the connection is paid.
- The defects caused by the fault of the company are not always corrected.
- Frequent modem failures.
- In some cases, the Internet speed is not supported at the previously declared level.
- Many are not satisfied with the quality of the services provided.
- Sometimes there are misunderstandings with the technical support staff.
- Customers notice shortcomings in the process of installing the necessary equipment.
- The provided free router is of low quality.
- Interruptions in the Internet.
- Incorrect organization of the consumer service mechanism.
- Some have difficulties in the process of using the official website of the company.
- When connecting to the Internet, some of them turned off their landline phones.
- Poor feedback.
- Relatively limited ability to pay bills.
- The tariffs do not state the desired high speed.
- Inconvenient location of the router.
Of course, many points do not depend on the company as a whole, but rather on specific installers or call center operators. However, this does not make things easier for clients. In addition, shouldn't the company be more careful in the process of selecting personnel and organizing a quality control system for their work? This is worth thinking about.
Instead of a conclusion
MGTS is a company with rich history and tremendous experience work in the communications market. In general, it has been successfully operating for more than a hundred years, constantly developing and improving for the benefit of its customers. Today, MGTS can offer to use the services of the Internet, digital television, mobile or fixed city telephone communications. A rare provider can boast of such a package of available services. You can connect one of the services listed above or choose a whole package that will include a combination of several or even all of the previously mentioned features. Why do so many choose to do so? Because the company goes to meet its loyal customers and provides significant discounts to those who decide to use the whole package of services from MGTS. This choice will help you save a significant amount of money every month. MGTS cares about the well-being of its subscribers and is ready to do much, if not all, in order to earn their trust and loyalty. The vast majority of customers of the company in question later recommend it to their friends and acquaintances. Isn't that the highest praise?
Customers also like the ability to choose the payment method that suits them. And there are plenty to choose from: cash payment in MTS communication stores, payment through a bank, using bank card, through a terminal or ATM, transfer from electronic wallets of various payment systems. I am also pleased with the opportunity to receive electronic invoices instead of paper receipts. They arrive earlier than the last, and they should be paid at the same time.
However, there are a lot of negative reviews from customers. Most of them are aimed at the work of employees in the field (call center operators, installers, and so on). But some are aimed at the very essence of the functioning of the company. They relate to tariffs, Internet connection speed and other similar issues.
Before entering into a contract with any telecommunications company, please read it carefully and carefully read the terms and conditions to which you agree. You must know exactly what Internet speed is stated in the contract, how many TV channels you will be able to watch (if we are talking about this service), when you have to pay bills, and exactly how much you will have to pay monthly. It would also be good to understand how soon the service will be resumed for you after the previous disconnection, when you pay your debts and deposit the required amount of money. It is important to know about all this in advance. This will save you from unpleasant surprises during the operation of your electronic devices, and also help to have uninterrupted access to the Internet at a speed that suits you, based on your desires and needs.
Don't forget about your own safety as well. If you have been provided with data from your personal account on the official resource of the company in question, do not pass them on to any third parties. Information about the state of your personal account and the mechanism for managing it are strictly confidential. This will protect you from the tricks of scammers and save your money. Among other things, if you prefer to pay your bills online using electronic payments, enter your bank card details only if you are sure that the connection is secure. These simple security measures will help you avoid serious problems.
Make decisions you won't regret later. Let the use of the services you have chosen bring you only positive emotions!
I am a subscriber of MGTS, I complain that for exactly 7 days we have had a problem with the speed of the Internet (despite the fact that the "favorable Internet" tariff is connected). Every day, turning by phone to MGTS operators about the fact that there is no Internet or very low speed, the master (MGTS) replaced the modem for us, after which he checked the speed of the Internet and the computer itself. According to the master, on our part there are no malfunctions and problems with communication. The speed corresponded to the tariff (60 MB), the master explained that if problems with the speed of the Internet arise again, then you need to contact MGTS again, which most likely they have problems at the station. Less than 2 hours after installing a new modem, the Internet speed dropped again to such coordinates Ping 145ms, in. speed-12.20Mbps, ref. speed-11.13 Mbps. I called MGTS, explained the whole situation, my appeal No. 9901606 was accepted into work and confirmed that they really had problems at the station. They promised to fix the problems at the station, but so far the issue has not been resolved.
I ask for your help in solving this problem.
