TKT is known to all Petersburgers by such brands as Your Internet, Your TV and Your Phone. OJSC TKT is one of the leading players in the telecommunications market of St. Petersburg and the Leningrad region. The range of services provided includes cable and digital television - Tvoyo TV brand, high-speed Internet - Tvoi Internet brand, telephony - Tvoi Phone brand, as well as video surveillance systems and security alarms for home and office - Tvoyo Smart Home brand.
TKT has been providing cable television services to the residents of St. Petersburg since 2001, a large-scale modernization of the network was carried out, and since 2003 the company has been owned by OAO NKS. Services under the brand Your Internet on this moment are provided in all districts of St. Petersburg, as well as in satellite cities: Krasnoe Selo, Lomonosov, Kronstadt, Kolpino, Strelna and Pushkin.
Active growth attracted the interest of the large telecommunications holding Rostelecom. In 2011, the process of a gradual merger of companies began, which ended on October 1, 2013 with the reorganization of TKT OJSC in the form of a merger with PJSC Rostelecom. Having become part of a large-scale and strong corporation, TKT ceased its activities as entity. The integration did not affect the volume and cost of current services, which are co-branded with the St. Petersburg branch of Rostelecom.
Home Internet from Your Internet
Services broadband access to the Internet are provided using DOCSIS technology with a maximum speed of 55 Mbps. Currently this technology inferior to more modern Ethernet and PON, but at the same time allows you to get unlimited access to all Internet resources.
Tariff plans Your Internet includes both a set of standard tariff plans and promotional offers from 99 rubles. For yourself, you can choose Internet tariffs from a comfortable 25 Mbps to a maximum of 55 Mbps. A wide range of tariffs allows you to select tariffs according to your preferences and depending on the needs of everyday life. As part of the expansion of the network in some areas, a new MEGA tariff line was launched in test mode with an access speed of up to 200 Mbps, implemented by providing customers with access to gigabit Internet using Metro Ethernet Gigabit technology.
Cable, Digital and HD-TV from Your TV - a variety of options for connecting your TV. You can connect cable TV from Your TV in almost any home, depending on the technical feasibility. Also, the cable TV service allows you to connect a large number of TVs in the apartment at no extra cost. To connect, you need to make a coaxial cable wiring inside the apartment for each TV. Tariffs for cable television is yours TV starts from 250 rubles for 67 channels with the possibility of expanding the basic package with additional channels.
A unique solution for connecting digital and HD-TV has become the VKLYUK system - this is a special smart card installed in a TV that allows you to watch TV without an external decoder and an additional remote control. You can buy a smart card at any store that specializes in electronics or home appliances.
LLC "Contact Service" Methodological guide for the study of the product. Grodnikov I.A., Romanova A.M.
PRODUCT STUDY GUIDE
Dear future colleagues!
Mandatory for independent
study. Excellent product knowledge
an essential element of learning and
pledge of your successful work!
Start date of training “ “_____________________2017.
Date of graduation “ “__________________2017.
Phone number of the supervisor LLC "Contact Service": 318-00-69.
St. Petersburg 2017
LLC "Contact Service" Methodological guide for the study of the product. Grodnikov I.A., Romanova A.M.
Information about the company SkyNet.
1. SkyNet – ambitious, dynamic growing company, one of the leaders in the market of broadband Internet access in St. Petersburg. Founded in 2002. SkyNet provides a full range of fixed communication services for both private subscribers and legal entities.
To date, the SkyNet network covers the Frunzensky, Krasnoselsky, Krasnogvardeisky, Vyborgsky, Primorsky, as well as Nevsky, Kirovsky, Kalininsky and Moskovsky districts. Despite the many thousands of subscribers, we are as close as possible to the Client, since the main priority of our work is an individual approach.
We respond quickly to the requests of our Subscribers and strive to satisfy their wishes as accurately as possible. To do this, SkyNet operates a professional call-center, ready to promptly answer all questions and solve any problems by phone or online, 24 hours a day, 7 days a week. Connect to SkyNet and you will find out what a quality service is!
Technical support phone: 386-20-20.
Customer Service Center: st. Repishcheva, 20
Opening hours: Monday - Friday from 12:00 to 20:00
2. We also have more than 400,000 subscribers, believe me, they are connected to us for a reason! We are one of the leading companies in St. Petersburg, we take the second place among all providers in the city. The first is occupied by Avangard, you probably heard - Rostelecom, this is a technology through home phone, they were the very first to conduct the Internet, the technology is already outdated, maximum speed up to 10 Mbps. We provide the most popular and modern technology today, so we guarantee our speed. According to Okeyl, it is engaged in measuring speed, Skynet takes first place in providing average speed even at minimum rates from 50 to 100 Mbps.
Stability is guaranteed by the loopback of houses - each house in the district is connected to each other, i.e. In case of accidental breakage of wires, the connection will not be interrupted. Connecting to the Internet via an optical cable is a guarantee of uninterrupted service and High Quality signal for reasonable money. Efficient system monitoring and network ring technology help maintain high productivity even in force majeure situations.
Benefits of SkyNet.
1. Internal resources are important.
one). Wide local network (more than 400,000 people) - you can download a movie at any time of the day with a speed of 100 Mbps, i.e. You will download the film in 2-4 minutes, depending on the weight of the film! In addition to movies, you will download music, antiviruses, games, books, and various programs.
2). Internet TV, radio 3. Dating site 4. Forum 5. Game portals 6. Mail 7. Ability to exchange files.
3). We do not set limits on the amount of downloaded information. Our subscribers download as much as they need!
one). Connection at a convenient time
2). Hardware setup
3). 24/7 technical support, we have two offices with direct numbers, we always promptly resolve technical issues and answer calls (the maximum waiting time on the line is 2 minutes!)
four). The most popular antiviruses
5). Many different payment methods - Sberbank, terminals, bank cards (Visa, MasterCard), YandexMoney
6).SMS balance alert
7). External IP address for free
8). Personal Area(You yourself go to your office, you can change the tariff; top up your account, take the promised payment - trust payment for 7 days - free of charge; payment history is detailed): Personal information, Balance replenishment, Service management, Tariff plans (with the ability to change), statistics , recalculation of the cost, when the service is suspended.
9). We do not just connect the Internet cable to your apartment, but we do everything necessary work- delivery, equipment setup, consultations. It is important for us to provide you with a complete service. Your uninterrupted Internet is our concern! Free connection: Already includes 20 meters of cable to your computer (If the subscriber asks about the router: installation and configuration is free)
ten). If you are a regular customer, are committed to long-term cooperation and don't mind saving money, then the best solution for you is an Internet Subscription. The right solution for those who know how to count money.
eleven). We regularly carry out infrastructure modernization programs. As a result, our clients are guaranteed high speeds Internet access even during peak network loads in the evening.
3. Savings
one). Free connection and setup
2). The most favorable rates
3). Possibility of recalculation and return of unused funds
four). Access to local network with a negative balance within 10 days
6). Free service throughout the cooperation
7). Free installation and setting up a Wi-Fi router
eight). The volume of traffic is not limited
Connection conditions
· Connection in the company is free of charge, but on the condition that 500 rubles must be deposited into the account.
· Masters work from 10:00 to 20:00, without days off and holidays.
· 20 meters of cable (twisted pair) is provided upon connection free of charge (inside the apartment the cable will not be attached to the plinth and along the walls, the cable is fastened independently).
· When connecting, fills in the checklist. It contains the full name and passport data of the subscriber who has reached the age of 18 (the contract is on the provider's website in the public domain).
· Payment scheme - advance (prepayment). The subscription fee is deducted from the personal account at 00:00 on the day of connection of each month and connection within 5 days!!!
Payment Methods:
Payment for services WITHOUT COMMISSION: Svyaznoy terminals, VISA and VISA MASTER CARD cards, through the services of SberBank.
Payment for services with a possible commission: Payment terminals Eleksnet, Payment terminals and points QIWI, Payment terminals CyberPlat® (Cyberplat), Payment service "Single Wallet", Salons cellular communication"Ultra", Payment system"Mobile wallet", "Money-Money" payment system, WebMoney payment, Yandex.Money, Payment terminals of PSK Bank. Payment at the office is not made!
Technological side:
Internet connection technologies:
1. Ethernet technology (leased line, twisted pair), speed up to 100 Mbps. Providers: SkyNet, Beeline ( home Internet), Dom.ru, WestCall, Interzet, Avtovo.Net, Summa Telecom, SPBinfiniti, EtHome, NienschanzHome, Eltel, NevaLink, Anhitil, GeneralNet, NVlink, Arbital. RTS online, RealNet, Rnet, Tiera, Teila, Web Plus, Unet, Matrix (MNS), MTS (home Internet), etc.
2. DOCSIS technology (coaxial cable), speed up to 50 Mbps
Providers: Rostelecom - Yours TV (Your Internet, Your business, TKT)
3. PON technology, speed up to 50 (sometimes 100Mbps)Provider: Rostelecom
4. 3G,4G modem, up to 21 Mbps
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Page creation date: 2017-07-25
Good day!
In 2013 she moved to the Nevsky district of St. Petersburg, namely the area of the Proletarskaya metro station. There was a need to connect to the Internet. The ONLY provider in our area at that time was "Your Internet".
At that time, we bought into the loyalty system for new customers ( 1 ruble = 1 month of internet), and besides, it was the only provider in our area. After the Internet costs around 500 rubles, and then I changed the tariff and now the Internet costs 550 rubles a month. (or so).
After filling out the application, we received a call after a very short period of time. The master arrived the next day.
How was the connection?
The master brought a modem with him (nobody does that anymore) and a router The modem is rented from the company, and you can buy a router. That is exactly what we did. We paid 1500 rubles and our router. The master stretched the wires, connected everything, took the money and left the check. Everything is simple.
What will happen to the modem and router when the contract is terminated?
If the router was bought, then it remains with you. And the modem must be returned, because it is the property of the company.
How to terminate the contract with the company?
O! This is a separate issue! To terminate the contract, you need to go to the office of Rostelecom (because your Internet is now Rostelecom), stand in line and write a statement, do not forget to bring a modem. The procedure is very long. You can’t just quit, because from January 1, payment occurs after using the procedure. That is, now you use the Internet, and only then pay the amount indicated in your tariff.
What we have?
When connecting 2 or more devices, the Internet is very dull. There is not enough speed, although my tariff is one of the best. Operators on the hotline cannot explain this problem. Me fare - nothing has changed.
Often they do some work and the Internet simply does not work.
There is a "promised payment" function, but it is impossible to issue on the site, but on hotline just don't call. For this fat minus.
Hotline.
And this is a separate issue. Last time I was called by the operator to warn me about the change in the policy of payment for the service rendered. As mentioned above, now we use and only then pay. I told the operator that I just didn't care, since I was going to cancel their services. In response, there was rudeness, they tried to put pressure on the fact that the procedure is long (of course, it is as long as loading pages through your provider)
Conclusion. I regret that I connected to this provider. But since there was no choice, I had to stupidly. Now providers are expanding their coverage area, and now there is plenty to choose from.
Thank you for your attention!
