SDEK Logistics Solutions is a courier delivery service engaged in express and air transportation of goods, correspondence and goods throughout Russia and the world. It should be noted that CDEK is considered postal service number one focused on courier delivery of parcels from China to Russia and the CIS.
CDEK delivers urgent and non-urgent cargo and documents to more than 20,000 cities in 220 countries and regions. The company has more than 420 own offices and about 400 partner offices, including CDEK pick-up points, about 5,000 vehicles for delivering documents and goods.
The central office of CDEK is located in Novosibirsk, but one of the main sorting centers The company is located in the suburbs, the city of Dzerzhinsky.
In 2014, CDEK opened its first office in Beijing, thanks to which CDEK became the number one logistics partner of many transport companies from China when delivering to Russia and the CIS:
- Parcels with tracking numbers similar to ZESZE2019392490YQ are delivered from China by Eshun ZES Express, and after crossing the Russian border they are transferred to CourierService Express. A typical delivery route Yiwu - Dulat - Alma-Ata - Moscow (CSE central warehouse).
- If the tracking number is like JNTCU0100392029YQ, then it belongs to Chinese company J-NET, and delivered by CDEK or Pony Express in Russia.
- 10-digit numbers similar to 1960054211, 1960050037 are tracked through CDECLS when passing through China
- AS000000000CN - Such parcels are delivered to Russia via China EMS and CDEK
Recently, the number of AliExpress sellers offering CDEK delivery has greatly increased, and GearBest has made sending goods via CDEK almost the main delivery method to Russia.
CDEK order tracking by invoice number
To track the parcel of TC SDEK by invoice number, departure number or track number, just enter the tracking number (invoice number) in the search field above.
Tracking numbers can be completely different and depend on the logistics partners of CDEK. Internal numbers of CDEK waybills consist of 7-10 digits. I noticed numbers in the following format: BELBE7041003770YQ, XYLCK8011603889YQ, JNTCU0200020902YQ, CHN0000061316, XM3C3N016851, EXT44790316.
CDEK tracking of cargo by waybill is available both on the official website of the company and on our service. When tracking on our website, we will check the necessary services cooperating with CDEK TC, and show you all the statuses, especially when the parcel is sent from China.
Track CDEK in Moscow, Novosibirsk, Krasnodar, Voronezh and in any other Russian city where SDEK delivers orders.
Use the CDEK hotline at 8 800 250-14-05 if you have any additional questions about the work of the company.
SDEK parcel tracking by track number
In the CDEK company, you can find the parcel by the invoice number, as well as by the track number, if the parcel is delivered from abroad and transferred to the CDEK.
For example, CDEK cooperates with Chinese JNET, whose tracking numbers look like JNTCU...YQ, and when sending a parcel from JNET to CDEK for delivery in Russia, CDEK assigns an internal invoice number similar to 1080362728.
SDECOM parcel tracking by invoice number
The correct name of the transport company SDEK. To track a parcel sent by FED you need to enter the number of the waybill in , and click the Track Cargo button.
How to control the parcel SDEK
The CDEK website is quite slow, so it is most convenient to control the delivery of the CDEK using our service, which checks the official CDEK website without uploading unnecessary data.
SDEK delivery tracking
CDEK delivery is a fairly popular shipping method in Russia, but CDEK tracking is often lame. In total there are 3 ways to track the SDEK package on the official website, this is through the tracking form on the main page, through your personal account after registration and through their mobile app for iOS and Android.
And all 3 ways last week (since the end of September 2018) do not work or work intermittently, then SDEK finds the package, then says that the order was not found, then it is impossible to connect to the server.
So that you do not waste your time trying to track the package using any of the 3 methods above, we have created this service, which will check for you in all possible ways the location of the CDEK cargo and show you full information about it.
CDEK parcel tracking by ID
The SDEK parcel identifier is the same as the bill of lading, track number, track code, or departure number. Therefore, it is not difficult to track the parcel by identifier, provided that the CDEK website is working and wants to give order data, which recently (at the end of September 2018) does not happen often.
CDEK cargo tracking by phone number
As far as I know, CDEK does not provide the ability to track a parcel by the phone number of the recipient or sender.
CDEK cargo tracking by name of the recipient
As far as I know, CDEK does not provide the ability to track a package by the name of the recipient or sender. Extended tracking by last name is only possible with Business Lines and is possible with other transport companies.
CDEK tracking by track number
Track CDEK numbers most often consist of 10 digits and start with 108 or 109, for example 1093800108 or 8 digits like 13624185. It is also known that China parcels Post EMS ePacket with track numbers similar to AS750475341CN in Russia is delivered by SDEK.
Our service knows everything about the track sdek numbers and will allow you to track the package using any track number you have that belongs to SDEK.
www.cdek.ru track the order by invoice number
The official website www.cdek.ru allows you to track the order by waybill number, but does not show full information about the cargo. With our service, you will be able to track the cargo or parcel of CDEK immediately through the official website, as well as through the mobile application of CDEK, and find out the full information about the parcel, such as weight, full name or name of the sender and recipient, the full address of the sender and recipient and the cost of shipping.
sdek Parcel track
Parcel is a new CDEK service for ordinary people. According to the company, when sending parcels, you no longer have to stand in lines, measure and weigh shipments. Come to any CDEK order pick-up point, buy a suitable box and send it to another city in 5 minutes.
This is an analogue of sending through the Russian Post at a comparable price with pluses in the form of no queues and modern customer service.
Forwarding using "Parcel" is especially suitable if you sell goods through Avito, Youla, Sibmama or other similar sites, and you need to send something to the buyer.
The track numbers for parcel shipments are exactly the same as for all other CDEK shipments. Feel free to enter the track number of your Parcel in the tracking field above on this page!
What is a tracking number in TC SDEK
If this is the first time you have encountered sending or receiving orders to the CDEK shopping mall, then you may be confused by the question of how to track the package.
As a track number in CDEK, you can use the invoice number, which uniquely determines the location of the cargo.
SDEK where to pick up the parcel
After the parcel arrives at the CDEK warehouse, you will receive an SMS message in which they will write where you can receive the parcel. The most convenient way, in addition to courier delivery, is self-delivery of the parcel from the point of issue, there are almost never queues, unlike the Russian Post.
Pickup from the CDEK pickup point is available after your parcel has arrived at its destination and is in the company's warehouse. CDEK pick-up points in Moscow, where you can also find CDEK order pick-up points in your city.
How much is the parcel sdek
In practice, most CDEK parcels are delivered in 20-40 days, there are exceptions when the parcel arrives in 2 weeks.
CDEK does not deliver directly from Chinese stores, the company works through intermediaries, small and medium-sized courier companies in China, which are transported across China to the customs borders of Russia, but already on the territory of Russia it is delivered by SDEK itself.
Let's look at typical path following sdek parcels from China to Moscow. After sending the goods by the seller, the parcel is sent to Suifenhe, usually reaches there in 4-6 days and is transferred customs service China. Customs clearance takes 3-7 days, depending on the workload of the checkpoint. After successfully passing through customs, the parcel is placed at the disposal of the CDEK TC. Geographically, the parcel is located in Vladivostok, the next day it reaches Khabarovsk, from where it is already sent by plane to its destination.
Delivery time SDEK or how long to wait
There are no deadlines as such, the company takes 30-45 days to deliver the package. You need to understand that the parcel travels in China by land transport, and the workload of Chinese and Russian customs can greatly affect the speed of delivery.
How long is the SDEK package stored
When delivered from online stores, the parcel is stored for the first 14 days free of charge. Starting from the 15th day of storage, the fee, depending on the dimensions of the cargo, is 15-30 rubles / day. More details on the official website.
Types of shipments CDEK
- Warehouse-warehouse parcel - Fast and convenient forwarding service in Russia, an analogue of sending through the Russian Post, only without queues, with fast and polite service;
- The main express warehouse-warehouse - Fast and inexpensive delivery of goods to the main directions of Russia. Savings on delivery are carried out due to the transportation of goods by road to popular destinations. Both small parcels and consignments are accepted for dispatch in a short time;
- Sending warehouse-warehouse - Optimal prices for the transportation of goods, mail across Russia for online stores;
- Parcel door-warehouse
- Express light warehouse-warehouse - Urgent delivery of light cargo (up to 29 kg.). The service is designed for urgent delivery important documents, letters, correspondence and small parcels in the city, region or Russia;
- Express light warehouse door
- Express light interval warehouse-door
- Chinese express warehouse-door - Services for foreign distance trading companies - a set of services for the cost-effective delivery of goods from abroad to Russia for companies engaged in international distance trading;
history of the company
Initially, the company was called "Express Courier" and was founded on February 25, 2000 in Novosibirsk. Initially, the company's goal was to develop the Siberian region and the Far East: express delivery of documents and cargo was carried out in the shortest possible time and at the lowest prices.
In the first year of 2001, the company expanded its geography and opened the first regional office in Moscow, after having established delivery in the eastern part of Russia.
In 2015 CDEK opened 9 divisions in China, 2 offices in Belarus, 6 offices in Kazakhstan. As a result, by the end of 2015 CDEK became represented in 5 countries with 323 offices.
Track the CDEK cargo on the waybill, as well as any postal and courier shipments in Russia, from China, Israel, the USA, Great Britain, Italy.
Previously used by competing companies, I chose CDEK due to its proximity to home. On 12/18/18 it was necessary to send a fragile cargo from Moscow to Magnitogorsk, New Year's gifts. It should be noted that the box did not contain any of the things prohibited for transportation, listed on the official website of this, so to speak, company. The box said "fragile" and marked the top. The boys at the counter in the department insisted, I would say, imposed, a crate of fragile cargo, they say, while loading, the tossers managed to bend the cast-iron frying pan. I agreed due to the tight deadlines. I ordered air transportation, with a delivery time of up to 3 days. I paid, received a ticket and went home with a sense of accomplishment. Problems surfaced during tracking, on 12/21/18 the cargo was returned to the warehouse in the city of departure. I started calling the hotline to find out what happened and why the delay. The employees couldn’t say anything intelligible, “yes, I’ve returned, but we see why we don’t know when it will arrive in Magnitogorsk, then it will arrive. Wait! You can’t pick it up from the Moscow warehouse, the parcel will leave anyway, you can pick it up in the transit city” - approximately such was the meaning of the operator's responses. On 12/23/18, the cargo was sent by GROUND transport, although it was paid for by air. Another call to the call center, this time we are making a claim for the return of banknotes, the difference between air and ground transportation, which is about 500-600 rubles. Made a claim, promised to send all the information by e-mail. Didn't wait for the information. A second call to the call center on 12/24/18, they repeated that my application was registered, checked the mail, promised again to send all the information to the mail. Now 01/24/19 and still send me all the information. I would not recommend this office to anyone, you will waste your time and money.
Healthy
Reply
7 495 287-70-67 Russia, Moscow, Aviamotornaya st., 69
Hello! In such a situation, the parcel could be sent by land transport if the attachment contained any of the things prohibited for transportation. Could you give me the invoice number? Can I check in more detail? (Anastasia Ananyeva, Account Manager, Sotsmedia group)
Reply
Ruled out. At the time of sending, the contents of my parcel did not have attachments prohibited for sending, indicated in the list on the official CDEK website, I checked it personally. Also, the employee had to perform the check before sending, in accordance with the requirements of the regulations at the time of sending. Invoice number: 1103407892. The parcel has been delivered for a month already, Lost time not to return, and no one compensated the difference in the cost of sending and, obviously, is not going to.
Reply
Indeed, in the event that the investment was recognized as dangerous, the amount is not compensated. It is indicated that personal items were sent. Tell me, were there any liquids, powders or ointments in the package? (Anastasia Ananyeva, Account Manager, Sotsmedia group)
Reply
There were, however, neither the regulations of the CDEK company, nor the list of substances prohibited for transportation, published at the time of shipment on the official website, do not prohibit the transportation of liquids, powders or ointments as such. In case of disagreement with me, I ask you to indicate which particular clause of the Regulations was violated by me. In addition, I still have not received any information from your colleagues about the progress of the consideration of the claim.
Reply
The claim was denied. The answer was provided to the payer on the invoice. When accepting an order, the office staff had to check the contents of the parcel for the presence of attachments prohibited from sending. Tell me, was it done? (Anastasia Ananyeva, Account Manager, Sotsmedia group)
Reply
The employee at the reception looked into the box without putting anything out of it, if this is considered a check for prohibited attachments, in which case yes, there was an inspection. I am an invoice payer and I have not received an answer to my e-mail, although we agreed on this with the call center employees. In order not to be unfounded, you can send a confirmation of sending the solution and the solution itself to this chat. I also want to draw your attention to the fact that you ignored part of my message that the company's regulations do not prohibit the shipment of liquids, ointments and powders as such. Otherwise, I asked you to refer to the paragraph of the regulations, which states that it is impossible to send the above-mentioned substances.
Reply
The claim was denied because the cargo was recognized as dangerous. Information on the delivery of such shipments is indicated in the company's regulations as a separate paragraph (1.2) In your case, the attachment could contain things that do not allow air delivery without accompanying document. But, in order to understand the reason, I need to know what exactly was in the package and caused the delay. (Anastasia Ananyeva, Account Manager, Sotsmedia group)
Reply
I understand that the claim has been denied. Why wasn't I notified of the denial e-mail or in other ways? Clause 1.2 of the Regulations reads: "1.2 Conditions for the impossibility of picking up / delivering Mailings: The Executor has the right to refuse to provide delivery services for Mailings if the Client refuses to provide the Executor with the information and / or documentation necessary for the proper provision of delivery services. The shipment is not delivered to the addresses of PO boxes or indicating postal codes only Delivery to addresses of public government and municipal organizations(authorities of all branches and levels, including law enforcement, tax, judicial, licensing, military organizations) is carried out by the Contractor without a guarantee of a delivery report, in accordance with the procedure in force in these organizations (in particular, in expeditions, it is practiced to receive cargo without the signature of an employee about its receipt or the insertion of the cargo into the mailbox at the entrance). The shipment cannot be accepted for delivery by the Contractor in the event that: the attachments are or, at the Contractor's sole discretion, are recognized as dangerous, including, but not limited to prohibited goods technical instruction ICAO ( International Organization Civil Aviation), the IATA (International Air Transport Association) Dangerous Goods Regulations, the International Maritime Dangerous Goods Code, the European Agreement Concerning the International Carriage of Dangerous Goods by Road, or other national or international legislation governing the transport of dangerous goods; The shipment contains a prohibited item (including, but not limited to, animals, gold and silver bullion, currency, securities bearer, precious metals and stones, firearms, their parts, equipment and ammunition, human remains, pornographic materials, as well as narcotic substances and illegal medicines). The list of Items prohibited for forwarding is posted on the website http://www.edostavka.ru/services/index.html. The Contractor may, at its discretion, accept for carriage certain types Shipments, the investments of which are classified as dangerous, only after an agreement has been reached between the Contractor and the Client on special conditions transportation of such goods. At the same time, the Client pays an additional fee for the delivery of a Shipment, the attachment of which is classified as dangerous." My package did not contain anything from the list of Shipments prohibited from sending, located at the link: http://www.edostavka.ru/services/index.html. An employee of your company could be convinced of this, in accordance with paragraph 1.1 of the Regulations On what basis was the cargo recognized as dangerous?
Delivered: Nikita Stetskov Alekseevich
Delivered: P.O. Box
Delivered: Agafonov A M
Delivered: Alexander
Delivered: Alexey
Delivered: Alexey Makeev
Delivered: Diamond
Delivered: Alexander Belkin
Delivered: Sergey Belogolov
Delivered: Belskaya Yana Vladimirovna
Delivered: Buralova Nina Lavrentievna
Delivered: Andrey Burmatov
Delivered: Vedenkov Pavel Viktorovich
Delivered: Vladislav
Delivered: Vlad Lavrichenko
Delivered: Voloshkova Ekaterina Vladimirovna
Delivered: Andrey Voroshilov
Delivered: Gorbunova Elena Viktorovna
Delivered: Gordeeva Maria
Delivered: Gridina Natalya Sergeevna
Delivered: Davydova Anastasia Sergeevna
Delivered: Alexander Sergeevich Dzerkaliy
Delivered: Doronin Artem Nikolaevich
Delivered: Druzhkin Nikolai Sergeevich
Delivered: Eugene
Delivered: Evgeny Pyatigorsky
Delivered: Dmitry Zaitsev
Delivered: Zvripova Elvira Tagirovna
Delivered: Ivanov
Delivered: Ilyukhin Igor Anatolyevich
Delivered: "Institute of Arts and Information Technology"
Delivered: Kamsky Alexey Konstantinovich
Delivered: Nikolai Kuznetsov
Delivered: Litvinova Diana Fedorovna
Delivered: Marifzhon Akhmadzhonov Makhamadzhonovich
Delivered: Hope
Delivered: Nelyapina, Elena, Yurievna
Delivered: Send back to 1125971227
Delivered: Pertsev Valery Vladimirovich
Delivered: Ponomarenko Vadim Sergeevich
Delivered: POTAPOVA ANNA
Delivered: Prokusova Anna Viktorovna
Delivered: Ramazan Kozhiev Alanovich
Delivered: Reunova Larisa Gennadievna
Delivered: Romanov Evgeny Andreevich
Delivered: sdek
Delivered: Semenova Irina Leonidovna
Delivered: Valentin Vasilievich Skripkin
Delivered: Slobodyanyuk Nikolai Nikolaevich
Delivered: solaschenko
Delivered: soloshchenko
Delivered: sotnik sergey alexandrovich
Delivered: Employee
Delivered: Employee Andrey
Delivered: Employee Employee
Delivered: Tarasov Igor Sergeevich
Delivered: Tatiana
Delivered: Yuriy Timchenko
Delivered: Andrey Alekseevich Tikhomirov
Delivered: Filatov Gleb Alekseevich
Delivered: FYDRA VIKTOR PETROVICH
Delivered: Khasanov Nail Miyassarovich
Delivered: Khrebtova Tatyana Alexandrovna
Delivered: Tsarkova Victoria Lvovna
Delivered: Chernygin Vyacheslav Sergeevich
Delivered: Churin Vladlen Valerievich
Delivered: Anatoly Shemyakhin 5212 147625
Delivered: Shilov Vyacheslav Anatolyevich
Delivered: Schegolev Oleg Valerievich
Delivered: Yuri Khisamutdinov
Delivered: Yuri Yakovlev
Returned to the warehouse in the recipient's city
Returned to delivery warehouse
Returned to delivery warehouse
In the process of customs clearance (abroad)
In the process of customs clearance (RF)
Awarded
In a transit city
Speaker: Bondarenko Igor Anatolyevich
Speaker: Volkov Pavel Denisovich
Speaker: Lavrov Viktor Fedorovich
Delivered by: Borisovish Fedorov Igor
Delivered by: havanskaya Larisa Vladimirovna
Delivered by: Ivanekin Sergey Ivanovich
Delivered by: kendenkov Gennady Vasilyevich
Delivered by: kochekaeva Elena Sergeevna
Delivered by: Korodov K A
Delivered by: Plyakin Andrey Vladimirovich
Delivered by: raimova Zuxra
Delivered by: ystinova Natalya Valerievna
Delivered by: Yurchenckoff Stanislav Petrovich
Delivered by: Anastasia Georgievna Bornichenko
Delivered by: Voinova Anastasia Mikhailovna
Delivered to transit city
Delivered: gogko
Delivered by: Gumerov Ainur Aidarovich
Delivered by: Eva Khenasovna Ramilia Solovieva\"
Delivered by: Zamula Vyacheslav
Delivered by: Imanov Timur Salimovich
Delivered by: Kabachkov Dmitry Sergeevich
Delivered by: Vladimir Komlev
Delivered by: Andrey Legostaev
Delivered by: Lutsenko Igor Alekseevich
Delivered by: Magonov Vasily Vladimirovich
Delivered by: Mazaev Anatoly Vasiliev /\"evich
Delivered by: Merzlyakov Eduard Leonidovich
Delivered by: Nekrasov Oleg Vladimirovich
Delivered by: Nelli Pogodaeva MUHAMETOVNA
Delivered by: Nikita Zimin
Delivered by: Romanyuk Natalya Anatolyevna
Delivered by: Rudometova Tatyana Aleksandrovna
Delivered by: Sergey V. Leverkov
Delivered by: Stepanyan Ruzanna Rafailovna
Delivered by: Evgeniy Tkalich
Delivered by: Falko Alexey Sergeevihs
Delivered by: Shafikov Ildar Robertovich
Delivered by: Igor Yurkov
Delivered by: Yakupov Linar Rafisovich
Completion of customs clearance
On delivery by courier
Not delivered
Waiting for delivery by courier
Shipped to Russia
Since 2000, the CDEK courier service has been delivering correspondence and cargo in the cities of Russia and 8 countries of the world. The company accepts more than 100 thousand items per day. To improve the quality of services, the company has created a network of services for communication, informing about changes, payment, monitoring the work of employees. The client can always ask a specialist a question, leave a review, track the package, pay for the order.
Main contacts
CDEK head office for working with clients or partners courier service is located in Moscow near the Aviamotornaya metro station at Aviamotornaya 67 building 8, building 1. The customer service department is located here. multi-line phone central office in Moscow: +7 495 797-81-08
The main sorting point of the shopping center is located in the city of Dzerzhinsky near Moscow on Energetikov Street 22 building 2. The center is designed for 360 foreign or Russian destinations and processes 2 million parcels per month. Most cargo passes through the center. Parcels are distributed to destinations in order to continue on their way to the recipient by highways or by air. The work is built for quick distribution of parcels so that orders at urgent rates, such as Express Light, are delivered on time.
Official site: www.cdek.ru. The portal contains convenient services for searching for points of dispatch of orders by city, tracking postal items, payment for services, and company news.
English version for foreign partners: cdek-express.com.
You can ask a question by phone: 8 800 250 04 05 or call from a mobile phone to the 24-hour voice contact center tel. 8 800 250-14-05 (toll-free in Russia).
Group social networks: "VKontakte" https://vk.com/cdek_express
Facebook: https://www.facebook.com/edostavka
E-mail for the conclusion of contracts: [email protected]
E-mail address gen. director Tsatsur Evgeny Yuryevich for investors and partners: [email protected]
Branches and offices
The transport company SDEK has established branches for working with clients in 8 countries of the world. What is an order pickup point? Branches (PVZ) in cities are specially equipped for receiving, storing, packing parcels and servicing. Employees, according to the established schedule, receive shipments from the warehouse and give them to visitors for export on their own.
Issuance of goods under the tariffs of Express Light, Main Express and urgent orders takes place a couple of days after dispatch. The employee weighs the received shipment and securely packs it. PVZ equipped cash registers, terminals for receiving payment from the account bank card or cash.
All staff undergoes a special training course on the intricacies of working with clients, the rules for accepting or issuing mail. Employees can ask questions about services or prices.
Addresses of offices or points of issue of orders by city
In Russia, there are more than 630 points of self-delivery or acceptance of orders. It is convenient to find the departments of the CDEK cargo company in your city on the official website of the courier service using a single map of the departments of the TC SDEK around the world.
How to find out the address, phone hotline, opening hours of the CDEK service department of your city:
- Follow the link https://www.cdek.ru/contacts/city-list.html or https://www.cdek.ru/contacts/city-map.html
- Find the name of your city in the list or enter it in the search bar.
- Select on the map or in the menu on the left the nearest point of issue of orders.
- Will open detailed information with the work schedule, location map, contact phone number of the regional manager, address of the CDEK pick-up point.
Delivery and storage of parcels
Parcels are issued at the address of the CDEK self-delivery point indicated when sending during the established working hours. The employee must present an identification document. The CDEK company keeps the shipment free of charge for 7 days. When statutory the storage period ends, the location of the parcel at the pick-up point goes into the category of additional services. The stay of each piece of cargo in the department is paid daily. How much does the service cost, you can find out by phone help desk 8 800 250 04 05, on the official website or personal account.
Opening hours
The work schedule of most offices, CDEK issuance points is six days. You can pick up the parcel or meet with the manager from Monday to Saturday at a convenient time from 9 am to 6 pm. Opening hours on official holidays must be specified by calling the local branch of CDEK.
If urgent delivery is required on weekends or after hours, the client issues additional service. The order will be delivered by a courier for a fee to a pre-specified address.
Payment for services
The order is paid at the points of issue of CDEK in cash or by card, on the website from an electronic wallet, telephone or bank account, in payment system QIWI, Euroset branches. There are QIWI terminals in any city. You can deposit money in the menu section "Payment for services".
post boxes
post boxes new way deliver postal items to the client. CDEK installs specially equipped pick-up points in large outlets, crowded places. The convenience of this method is in the round-the-clock work schedule, the speed of service. To receive an order at a parcel terminal, when sending, you must specify the delivery method, the address where the pick-up point is located.
Point of issue is such a point, equipped with metal cells for storing parcels, a cash on delivery terminal. A map of points where postal machines are installed is on the official website https://www.cdek.ru/contacts_pochtomaty.html
To receive a parcel you need:
- Receive SMS from CDEK with a unique cell opening code.
- Press the "Let's go" button on the terminal.
- Enter the mobile number specified when sending and the code.
- Click continue.
- Pay for a cash on delivery order.
- Pick up the parcel from the opened cell.
Quality control service and feedback
The company's quality control service works with customer complaints. After the request, the CDEK operator contacts the parcel search service, technical support or the personnel manager. Issues are resolved within 7 days. You can contact the quality control center at the link https://www.cdek.ru/clients/quality_control.html
There is a form on the official website feedback, where users leave their questions about the work of the courier service, suggestions for improving the service, feedback on the service provided. Link for customer requests: https://www.cdek.ru/clients/faq.html
On the main page of the site, you can order an online call from the customer support call center. To do this, you need to leave your contract number and mobile, city, describe the essence of the issue. The operator will call back within an hour.
