In the field of postal services, after the Russian Post, the second most common and geographical coverage area is the courier service CDEK, which delivers items and goods throughout Russia, including from abroad.
For most users, the CDEK website is familiar with the delivery of parcels from Chinese stores and.
Delivery SDEK
Delivery of CDEK from China is possible only on the territory of the Russian Federation, and until the moment of the mandatory procedure customs clearance, parcels are in the hands of Chinese carriers - partners of CDEK. Thus, prior to the transfer of shipments to the CDEK service, parcels can be tracked by the track numbers of their Chinese carrier partners. However, by this number, CDEK tracking of orders is possible until the very end, until the moment of delivery.
How to track your CDEK order
These track codes consist of five letters in front, ten numbers and end with YQ.
Examples of CDEK tracking number:
- ZESZE---YQ (ZESZE1234567890YQ)
- DLLEM---YQ (DLLEM1234567890YQ)
After the delivery of the CDEK parcels, the parcel number is assigned according to the invoice and tracked on the website cdek.ru
The CDEK invoice number is usually ten-digit, but there are also eight-digit track numbers.
How does CDEK delivery work?
In October 2017, there were frequent complaints about the delay in the delivery of parcels from China by CDEK. A CDEK representative explains this new scheme receiving parcels from China. Now all parcels are first sent centrally to Moscow, and then distributed to their destinations. In China, parcels are delivered to the border city of Suifenhe with Russia by land transport or through the port of Humen (Beijiafengsini), where they are already customs control. From Moscow, shipments are sent to other cities.
Since the CDEK service is a courier service, delivery is carried out to the recipient's door. The CDEK courier delivers parcels from 10 am to 6 pm, after calling the phone number indicated in the order and agreeing on the delivery time. In almost all cities of Russia there are offices and points for issuing orders, the addresses and telephone numbers of SDEK are on the website cdek.ru, you can track orders here.
Also, SDEK tracking by both Chinese track numbers and invoice number works fine on the parcel tracker.
CDEK is a delivery service that will show tracking by order number without spending a lot of time on it. Courier service carries out deliveries to any point in Russia, near and far abroad. Delivery is carried out in different sizes and weights in more than 20,000 cities and 220 cities and countries around the world.
Do you need to send things to relatives? Want to send a birthday present? Moscow or Canada? Have friends packed a package for distant relatives? The courier center understands your every desire and will help to send the right cargo to the declared place and time. In any case, you will know the status of the goods.
Sending parcels to CDEK is an appeal to quality and proven responsibility to its customers. For greater convenience of users, the tracking of cargo in the transport company SDEK takes place according to 4 parameters:
- by order number;
- By track number;
- By invoice number;
- Through mobile app for iOS and Android. Officially, the application can be downloaded from the play store or apple store absolutely free.
Delivery of a postal item can be carried out on the same day, depending on the time of placing the order and the remoteness of the destination. For fast transfer of cargo, you can choose:
- Express light door-to-door;
- Economic express warehouse-warehouse;
- Express light warehouse-warehouse;
- Express light warehouse-door;
- Express light door-warehouse;
You can calculate the delivery time in the "Calculator" column, which is located in the "Customer" - "Online Services" line. For intercity shipments, it is possible to receive an order on the same day, subject to timely contacting the logistics service.
If you need to send an order to another city located far away, the time can be from 1 to 8 business days. Do you want to send documents and shipments abroad? Then the international service of the CDEK company will deliver the goods in 3-13 working days. You can view all movements in your personal account or without authorization on the main page of the site.
Please note that when filling out the application, you yourself choose the method of delivery. You can choose delivery to the point of issue or to the door.
Important! In the calculation of the delivery time in the "Calculator" section, you need to specify the city of departure, the city of arrival and the size of the parcel. The terms also say that delivery is carried out only of those goods that do not harm society and are safe for people. Additionally, you can specify a description for the package. For example, "This is a crystal gift for my sister, it must be delivered very carefully and without damage."
Sdek: tracking parcels by order number
Tracking parcels by order number is convenient and simple if you want to be sure of the safety of your cargo. To check your order, just right-click on "Order Tracking" in the upper right corner, which is highlighted with a dotted line.
After that, you will go to a window where you can enter the order number (for example, 10) and see its location on this moment.
Also, tracking by order number can be done in the user's personal account.
Important! You can track your shipment at any time convenient for you, however, if you have problems recognizing the parcel, you can view it in another possible way or contact the hotline.
Sdek: tracking by track number
The track number is issued for each parcel and indicated on the receipt, or sent to the client of the CDEK logistics center. The track is the personal code of the package that is registered in the system. Even if the cargo is lost or delayed, you can then find your product through the database.
Tracking sdek mail items through third-party services
Tracking parcels by track number is also possible through third-party sites with which CDEK cooperates:
- parcelsapp.com;
- track24.ru;
- trackingshipment.net
- 1track.ru
- dostavkagid.ru;
- trackru.ru;
- trackbot.ru/courier-sdek.
You can use them when there are problems with the official CDEK website.
To find out what the track code of your package is, just go to your personal account and go to the "My orders" section. Each parcel will have its own personal number, which will need to be entered in the "Track order" column. After entering, you will be able to see the path of the parcel from the intermediate points that it passed.
Important! The time and date of arrival (according to local time) will be indicated next to each location, so you will be aware of the movement of the cargo.
Tracking shipments by invoice number on the official website of CDEK
Invoice for the order - a document that is drawn up at the conclusion of the contract. It indicates the type of parcel, the address of departure and destination, information about delivery and receipt. The owner has this document and is attached to the parcel. Notes are made on the service invoice, and at the final point it remains at the warehouse to fill out the document “on acceptance of the sender”.
The waybill is, roughly speaking, the numbers under the barcode of the document that is issued when placing an application for delivery. These numbers will help determine the location of the package and its status at the moment. Number of digits: 7-10 (for example: 1234567 or BELBE7041003770YQ).
To check the status of the shipment, you need to go to your personal account, and then to "Order Tracking".
You will be redirected to the tracking line by the order number, where you will need to enter the invoice number (numbers under the barcode).
After entering the required numbers, the status of the package will appear in the window:
- being processed;
- On my way;
- Awarded;
- Not awarded.
The place of departure and the place of arrival will also be displayed. (For example, From: Tomsk. To: Yurga. Recipient: Dmitry).
In the same document, in the "Delivery Details" you can see the cities of visit of the cargo and the dates of their receipt at the points of issue.
Important! Tracking takes place in Moscow, St. Petersburg, Novosibirsk and other cities, both large and small. It is important to enter data on the official CDEK website in order to avoid fraud and theft of data on parcels. On the CDEK website, you can directly obtain the necessary information without risk.
Tracking the location of the parcel through Viber
Information about the locations of the CDEK shipment can also be tracked through the application in Viber. Push notifications about the status of the order will be configured automatically by the customer's phone number. To track the shipment, you need to go to the menu of the public account "SDEK Delivery". This group provides a self-service service. To do this, you need to write the invoice number of 10 digits in the chat. Immediately in response, you will receive information about the status of the order. To track the history of the parcel, click on the interactive menu button "Track Order".
Tracking by track code of shipments from abroad
Tracking by the track code of shipments from abroad is the same track code that is issued for intercity transit. The name of the company is put in the first place of the track code (for example, JNTCU1080362728YQ). The numbers are the number of the internal invoice that was assigned to the order. And the first letters are the name foreign company jnet. The cost will be an order of magnitude higher than long-distance deliveries and is calculated by size, weight and point of departure of the cargo.
The "SDEK Tracking" service will allow you to control your parcel at all points of its stay in near and far abroad. In order to view your product by order number, you need to go to the CDEK home page. Then go to the "Client" tab and follow the link " Online services". In the window that appears, you will be able to select tasks:
- Non-voice contact service;
- Personal Area;
- Calculator;
- track the order;
- Request for a courier call;
- online consultant;
- Client notifications;
- Interactive voice menu;
- Integration modules.
For the status of your package, you need to select "Track order" and click the left mouse button.
Then you will need to enter the track code, which is indicated in the "My Account" in the section for managing your orders. You will be able to see if the item has left the country of origin, where it is currently located and how long it takes to ship.
Important! Before sending, you will need to select a delivery method for the type of parcel: International Express Door-to-Door Documents or International Express Door-to-Door Cargo. The first was suitable for sending translations, documents, and the second for small packages and other cargo.
Tracking by ID in your account
Tracking by ID in your personal account is the most convenient and easiest way for customers to find their package. This is a kind of tracking by track, by international code, order number or invoice.
When placing an order, you indicate your phone number and you can specify the number of the recipient. This is necessary for the courier to communicate during the delivery of the goods. However, the number can also be useful when tracking the order.
To do this, you need to go to the personal account of the transport company and enter the first two digits of the invoice. Then enter the last four digits of the recipient's phone number. For example, the invoice number is 1234567 and the recipient's phone number is +78965432105. Enter: 122105. You receive your order and all information about its location along with the current status.
Is it possible in CDEK to track by the recipient's phone number?
Important! It is not yet possible to track the parcel on the site completely by the phone number of the recipient or sender. This was done for the sake of the safety of the goods, so that only users of the personal account and the recipients of the parcel could determine their location. In any situation, you need to know the personal data on the order.
You can track your parcel at any time of the day and get information on it. To view the status of an order, it is not necessary to be an authorized user on the CDEK website. Therefore, you can enter an order number or invoice number without logging into the logistic center's personal account. All information on shipments can be obtained by entering cargo data on the main page.
Where is the package: tracking SDEK shipments
On the site https://gdeposylka.ru/courier/sdek, you can track orders sent through the transport company SDEK. Where is the parcel is an aggregator of 189 carriers and postal companies where you can find a parcel by postal ID. After entering the track number in the future, the user will automatically receive notifications by e-mail about changes in the status of the order. Here you can track not only shipments in Russia, but also international parcels.
Mobile application "SDEK: cargo transportation, express delivery of goods"
For mobile devices on IOS and Android, a fast and convenient mobile application from CDEK is provided. You can download it to your smartphone in Google Play and the App Store. The software allows you to track the location of the parcel, postal items from abroad, cargo, purchases from online stores directly from a mobile device. All functions for users are available without registration.
In the "our offices" section, you can quickly find the nearest pick-up point and clarify the work schedule. Here you can calculate the cost of sending and choose the best tariff. Customizable push notifications will notify you of intermediate delivery statuses.
To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.
Try it, it's not hard ;)
If you do not understand the movement between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.
If there are any difficulties with the statuses on English language, click on the link with the text "Translate to Russian", which is located under the tracking statuses.
Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.
In these information blocks, you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"
If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the parcel status is "the item pre-advised" / "E-mail notification received" does not change for several days, this is normal, you can read more by clicking on the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail.
If your previous orders arrived in 2-3 weeks, and new package rides for more than a month, this is normal, because. parcels go by different routes, different ways, can wait for sending by plane 1 day, or maybe a week.
If the package is out of sorting center, there are no customs, an intermediate point and new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. For it to appear new status, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)
At the moment, in China and around the world, the coronavirus is actively spreading, for this reason, air exchange and delivery are severely limited. parcels are coming slower than usual, but as of March 1, 2020, mail exchanges with none of the countries are (completely) suspended.
Do not worry if the status of the mailing / order does not change for 1-2 weeks and is in the state:
- Treatment
- Awaiting shipment
- Sent to destination country
- Export / Export international mail
- Import / Import international mail
While the protection is in effect, wait and don't worry, if the order is not in a hurry, you can even extend the protection period.
Keep track of the order protection counter, and if the package has not arrived within the time specified in the order details, extend the protection period or open a dispute.
P.S. Do you have anything to add to this section? Write to [email protected] website
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Development international trade and the demand for the delivered goods impose certain requirements on transport companies. Consolidated shipments have become the most popular in the modern world, which can significantly reduce the cost of delivering a unit of cargo. Having collected various small-sized parcels in one direction, the carrier company delivers on favorable terms for customers, significantly reducing tariffs by generally accepted standards. Both the sender and the recipient need to control the movement of the sent package. CDEK company is one of the largest in Russia, which delivers various cargoes from China, Europe, the USA, Japan and other countries. Knowing how to track the parcel by the CDEK invoice number, the recipient can prepare in advance to receive bulky cargo or pick up small-sized goods that have arrived at the pickup point in a timely manner.
TC SDEK is the leader in cargo transportation from China and Europe
Over the period of its existence, which is estimated at almost two decades, the company, originally aimed at providing transport services in the Far East and the Siberian region, has created its branch in China and covered almost the entire territory of Russia, Kazakhstan, Belarus. The presence of our own office and warehouse space in China and competent logistics made it possible to quickly resolve the issues of parcel delivery.
The company is constantly improving the service provided by introducing innovative technologies for tracking the movement of goods, their tracking and control. A distinctive advantage of the company is the low cost of transportation in comparison with foreign analogues. More than three hundred representative offices and branches are scattered throughout the country, and the quality of the services provided corresponds to international standards. Special control and fixation systems allow you to track the CDEK parcel at each stage, both on the official portal and on the websites of partner companies, and there are also special services that provide complete information about cargo transportation.
Cargo tracking procedure
Immediately after the cargo is cleared, each parcel is assigned its own identification number, which is especially necessary when controlling the passage through customs. On the other hand, each buyer of an online store also wants to make sure that the goods he bought are shipped. For the convenience of customers, the company provides the ability to track parcel sdek by track number. Usually, the customer to track the contact number or address Email tracking number will be sent. Using tracking, the client, sitting at the computer, observes each stage of the goods passage.
An invoice is issued for each cargo, and a ten-digit number is located under the barcode.
The tracking process consists of the following steps:
- You need to go to the official website cdek.ru and register (if you plan to use the services of the company more than once). If necessary, go to the "Personal Account", where all events and notifications about the passage of the parcel will be reflected.
- Select the "Track and approve order" tab.
- Specify track number. If an error is made, the system will report that the order was not found.
- If the parameters are specified correctly, the status of the parcel location will be displayed.
- If time is needed, change the delivery address or enter other corrective information.
Depending on the place of shipment and the destination of arrival, the track code has a specific designation, consisting of letters and numbers. Unfortunately, it is not possible to track the CDEK parcel by phone number. Although in some cases, when calling the hotline, the answering machine immediately tells the client where his order is and he himself voices partial data on the documents.
The nuances of the designations of departures
Freight shipments are assigned track numbers, which partially carry encrypted information. Looking at the combination of Latin letters and numbers, you can determine:
- characteristics of the parcel;
- the country of manufacture is indicated;
- delivery option and other data.
Important! For shipments within Russia, only a digital code is used. For foreign transportation, a combination of Latin and numbers.
You can track the CDEK parcel by order number right away in a special field when you enter the main page. This code is assigned by TC logisticians. The combination is copied and pasted into the field and the "Track" button is pressed. Each cargo is accompanied by specific terminology, which has a strictly fixed meaning. Cargo transportation abroad, as a rule, is accompanied by documentation in Russian, English and other languages.
Change of pickup date or delivery address
The client of the company before the delivery of the purchased goods has the opportunity to adjust the delivery address and date in the "Track order" section.
In the event that, for any reason, the parcel cannot be accepted, the recipient has the right:
- correct and specify a new date;
- cancel delivery by courier and receive at the pickup point;
- change the point of issue within the same city.
That is, while the goods are in transit, changes are permissible. In case of difficulty, you can contact the hotline and ask for help from the TC specialists. For self-replacement, follow the steps below:
- Go to cdek.ru/track.html to track your order.
- Paste the copied tracker code (you can use the invoice number).
- Then "Change the date and address of delivery", indicate the last four digits of the mobile phone.
- Choose a place of delivery, instead of a courier, make it to the point of issue.
- Find the address of the required branch on the map.
Attention! On the contrary, instead of a point of issue by a courier, you cannot do it yourself. It is necessary to resolve such issues with the logisticians of the company or operators hotline. In case of difficulties, the staff will settle all the nuances and call you back.
Controlling the movement of goods and delivery remotely is one of the advantages of modern transport companies. It is also not possible to track the CDEK parcel by last name.
How to pick up a parcel
As soon as the order has arrived at the pick-up point or warehouse specified in the invoice, the recipient's phone receives a corresponding SMS message, which will indicate the address of the point and the opening hours. Compared to the Russian Post, there are no long queues here, and the procedure will not take much time.
By the way! When placing an order, you can immediately specify the address of the pickup point.
Travel time
The most burning question - how long will it take to deliver to the recipient's point? The maximum period is initially set to 40 days, but when specifying the points of departure and destination, you can find out a more accurate number of days. Usually, transport company notifies its customers of the estimated time of arrival of the cargo. Today, TK does not collect orders from China from different sellers.
They independently deliver goods to the border through intermediary firms, and in Russia CDEK is already responsible for it. Within one week, everything is collected to the border, then a week - for clearance and customs clearance. Time in transit depends on many factors, including the number of orders traveling in one direction. Calculations are carried out in such a way that the costs are minimal.
New service - "Parcel"
The company has got new service"Parcel", intended for ordinary people. Convenient for those who send goods themselves or sell on Avito and other resources. Cargo is accepted by categories in boxes of different sizes, and prices are set for them. Convenient service without queues will allow you to process and send any goods as quickly as possible.
The cost of shipments will depend on the type of box that is bought at any point of the company. The website calculator will help you calculate.
If you need to send something, then the seller comes to the point of issue, buys a box and sends it using the “Parcel” service.
conclusions
CDEK company is constantly improving the delivery service, applying innovative methods. By assigning an identification code to the cargo, the shopping mall allows you to track all the movements of the order. You can find out where the shipped goods are at any time. In addition, a new Parcel service has appeared, allowing relatives or buyers to send goods in any direction.
