Samsung TV does not show from the Internet. smart tv not working

Smart TV does not work: instructions for solving the problem
What to do if Smart TV does not work? After turning on, a message appears about attempts to connect to the Network, but the connection does not occur for a long time.
If possible, you need to check if the Internet is working. It is likely that the provider's servers are preventive work or updated hardware, software. To find out exactly what is happening with the network, you need to call technical support provider.
If the Network works fine on other computers, there are likely problems with the firmware of the router, with the adapter and TV settings. If the router distributes the network normally, the adapter finds a connection, but Smart TV still does not work, the TV settings could go wrong.
Reboot
At wireless connection the very first thing you can do is disconnect the router and TV from the network. Completely remove the plugs from the sockets and wait a few minutes. Then connect the router from the beginning and wait until it enters normal mode. After that, you can turn on the TV and try to connect to the Network.
If rebooting the equipment did not lead to a positive result, you can try to start checking the TV.
Enter Menu;
Next Configuration;
Internet application cleaning;
Clean up application memory.
Nothing has improved? Call your service provider's tech support and let them know what messages are coming up, what exactly the TV says about connection problems.
Try connecting to the network manually
First, find a subscription service agreement - you will need data issued by the provider to connect to the network. Enter Menu, then Configuration, Network Settings, Static IP Address, Static Configuration. All data received from the provider must be carefully and accurately entered in the settings. After that, click OK and try to reconnect Smart TV.
If the malfunction repeats and the same notification about unsuccessful connection attempts appears on the screen, call the service provider and tell them that they changed the equipment. The operator will need to provide the MAC address, which can be found in the Network Settings menu.
Need to update router firmware
The problem may be caused by an outdated firmware version. In this case, the situation will be resolved after updating the firmware of the router or the TV itself.
For some TV models, the cause of the malfunction may be a mismatch in the MTU level. More precisely, you can find out this question from your provider. If such a problem exists, the customer support service will definitely already know about it. It is likely that you will be prompted how to fix the situation. Sometimes lowering the MTU helps. Start reducing by a few units and see if the reception with the Internet is getting better. If you receive a notification about an invalid MTU value when you try to connect, you need to change it to the specified one.
External electronic devices, having emitters of electromagnetic waves, such as a microwave oven, can also affect signal reception. It is advisable to place the TV and the router as close as possible and that there are no large metal objects between them. Even an ordinary refrigerator can interfere with the transmission of wireless Internet.
Problems software
A common nuisance that happens with Smart TV is that outdated software is not compatible with updates on the provider's servers. And if there is no Internet, where do you get new software from? It remains only to look for a working Internet on another device, for example, on a stationary computer, search, burn to flash drives and from where to install it on a TV.
The cause of problems with Smart TV may be the elementary lack of an Internet channel or a weak signal. The problem will fix itself after a while. Moreover, the employees of the provider's customer support themselves may not know about violations.
Router malfunction
The router could simply break down, and the TV settings are not to blame. Maybe one of your friends has a router and it will be possible to connect your device from a new device. If the malfunction is really in the router, after replacing it, the Internet should connect and configure itself automatically, without additional manipulations.
If the router has been in operation for quite a long time, there could have been some innovations in signal transmission methods. And then the old router simply will not work on the new system. There is an opinion that equipment manufacturers and Internet providers deliberately carry out such manipulations in order to stimulate narrators to acquire more modern equipment in a timely manner.
Sometimes the device is simply not compatible with specific TV models. How to be? Even the technical support of the provider will not give an absolute guarantee that the router you have chosen will work with your TV in a quality manner. It remains to proceed by trial and error. Purchase a router, and if it does not want to work with your Smart TV, take it back to the store and buy another model.
Some routers will need to be manually connected and configured for each TV, while others easily find the network even with factory firmware.

After buying a modern TV with Smart TV, probably immediately there is a desire to connect it to the Internet. This is understandable, Smart TV without an Internet connection is a practically useless feature that is not even worth overpaying for. In this article, I will write about possible problems, which are likely to occur when the TV is connected to the Internet via a network cable, not through a router, but directly. When the network cable is from your provider, we immediately connect to the TV.

There are several nuances due to which the Internet may not work on the TV. Basically, it all depends on your ISP.

Let's go in order. If you have a configured Wi-Fi router at home that successfully distributes the Internet, and your TV has Wi-Fi (built-in or external adapter) then you can. If it is not possible to connect via Wi-Fi, then connect to the router. If the TV has a Smart TV, then the network connector should definitely be.

But what if there is no router? If the Internet is directly connected, for example, to a computer, or is it just a cable from the provider laid in the house? It's simple, we can take the network cable that the provider laid for us and connect it to the TV. This can be done in any case, but whether the Internet will work with such a connection is a separate issue, which we will now try to figure out.

Internet does not work on Smart TV with a direct connection

If your provider uses Dynamic IP connection technology, and does not use binding by MAC address, then immediately, after connecting the cable to the TV, the Internet should work.

If you connected the cable to the TV (cable that comes not from the router, but from the Internet provider), and the Internet is not working, then most likely your provider uses Static IP, PPPoE, L2TP, or PPTP connection technology. And / or makes a binding to the MAC address.

Most The best way, is to call the provider's support and ask what technology they use and whether they bind by MAC. Or look at the official website of the provider.

If technology Dynamic IP, then the Internet should work immediately after connecting the cable, without any settings (provided that there is no binding by MAC address).
Technology Static IP- you can set this very static IP (which should be given to you by your provider) in the network settings on your TV. How to set these settings, I wrote in the article (using LG TV as an example).
If a PPPoE, L2TP, or PPTP, then such a connection cannot be configured on the TV. At least on this moment (may not be available on all TVs). But, as far as I know, it is impossible to raise such a connection on a TV. What to do in this case? You need to buy a router, set up an Internet connection on it, and from it already distribute the Internet via cable, or via Wi-Fi to your TV, and other devices. Here is an example, an article on setting up .

If the connection is via Dynamic IP, or via Static IP, but Internet on TV still not working, that is, the probability that the provider binds the Internet by MAC address (this needs to be clarified with him). What to do in this case?

Go to your TV settings and go to the tab Support – Inf. about the product. This is on LG TVs, if you have Samsung, Sony, Philips, or another manufacturer, then these items may be slightly different there. Look there for the MAC address.

Call your ISP support and ask for a different MAC for your contract. Tell them the MAC of your TV. Or, change MAC via Personal Area your ISP, if available. Everything must work.

Afterword

I think that we managed to figure out the issue with the direct connection of the TV to world wide web. It is with a connection not through a router, but directly from an Internet provider.

If you just bought a TV, but have not yet connected the Internet, and do not plan to install a router, then choose a provider that distributes the Internet using Dynamic IP technology. There shouldn't be any problems with this connection.

Connecting Smart TV to the Internet

Scheme smart connections TV to Internet

The most common scheme for connecting home devices to the Internet is through a WiFi router, into which a cable from your Internet provider is connected. Routers come in different models, colors and shapes, but the principle of operation is the same for everyone - to receive the Internet from the provider and transmit the signal to devices via WiFi or cable.

The preferred method of connecting the TV to the router is with a cable. It is the cable connection that can provide the necessary speed for broadcasting streaming video. No matter how good your home WiFi router is, you should know that the data transfer rate via WiFi will definitely be less than via a cable. The farther the device is from the router, the older the router itself, the slower the speed.

And so, most likely you already have a router at home that “distributes” the Internet via WiFi to all your devices - a laptop, smartphone, tablet, etc. Everything works great and there are no problems. But when you try to connect the TV to the Internet through a router, problems begin to arise:

Problems with Smart TV

Sometimes it happens that the TV seems to be connected to the Internet, but still does not go into smart. After making sure on another device that the problem is not in connecting to the Internet, we begin to look for problems on the TV:

Technical work on the manufacturer's servers. You just need to know that someday it can happen. No one will warn you about the start of work, and you will only know that everything is in order the next time you turn on the TV 🙂
Another common problem is outdated smart tv firmware. Usually, TVs are updated automatically via the Internet, but there are also failures. Then you have to either start the update manually via the Internet, or download the update file to a USB flash drive and update from the flash drive. Old firmware can cause applications not working, for example - youtube on Philips TVs. Attention! You only need to download the firmware designed specifically for your TV model! Installing the wrong firmware can harm your TV.
Hardware malfunctions of the TV. If software errors can be corrected at home, then, in case of hardware problems, it is better to contact a certified service center(especially if the TV is under warranty).

We hope this article will help you a little with solving problems with smart tv. Our experts are always ready to help you. Contact us!

There are 10 main ways to restore WiFi on modern TVs. Most of them are related to fixing the wireless network settings. The necessary settings on Samsung, LG, Panasonic and Sony devices can be changed at home, without contacting a service center.
Consider in turn all the main ways to fix configuration errors:

1. Reboot TV and router

The first action to take if WiFi does not work on the TV is to restart the Smart TV and the router. The failure can be programmatic in nature and can be easily corrected by re-initializing the device drivers. To restart your TV, turn it off and on again. Some experts also recommend unplugging the appliance and then plugging it back in. This advice makes sense for those TVs that remain connected to local network even after turning off the screen.

When rebooting the router, you must wait 10-20 seconds between turning it off and on. During this time, the previous Internet session will be closed on the provider's side. Therefore, the connection will be made again, with reset settings. When the Smart TV and router turn on again, try connecting WiFi.

2. Manually specifying connection data

Using the built-in Smart TV menu, go to the WiFi connection settings. Select the manual mode for specifying settings if the DHCP server is disabled on the router, and the connection with automatic settings does not work. In the "IP address" line, enter any IP from the local range. Valid start and end addresses are available for clarification in the admin panel of the router.

In the "Subnet mask" field, you must specify which part of the IP range will be used to address local network clients. A common value for this setting is 255.255.255.0. In the "Gateway" line, enter the IP address of the router, which is used to enter the settings.

Advice! The subnet mask and gateway can also be checked through any computer connected to your router. To do this, select Command Prompt from the context menu of the Start button. In the window that opens, enter the command: "ipconfig / all" and press "Enter".

3. Troubleshooting DNS Servers

This method is especially relevant for Samsung TVs. Accessing the Internet and multimedia content through the Smart Hub becomes difficult when Samsung's servers are overloaded. When specifying your own DNS server addresses, the connection to Internet resources will be made directly, without using the manufacturer's infrastructure.

DNS server addresses are specified in the provider's support. You can also use free public DNS. This service is provided by Google, Yandex, OpenDNS. For example, to use Google address servers, it is enough to enter the IP of the main server: 8.8.8.8 and additional: 8.8.4.4. If there is no text field for entering an alternative server, enter only the first address in the DNS settings.

4. Using a different WiFi connection method

If you have established a connection by manually entering a wireless network password, try connecting via WPS. WiFi Protected Setup technology allows you to activate the quick connection mode in the TV settings. After that, a similar mode must be activated on the router. This is done through the control panel or a special button on the back of the case.

To log in to the router's web interface, turn the device over and look for the login sticker. It is usually located on the bottom side and indicates the standard IP address, username and password. Enter the IP in any browser and provide the account information available on the sticker. Then go to the "WPS" section and activate this feature. Fast connection will be available within 1-2 minutes.

In the case when the WPS protocol was used initially, but at the moment the connection cannot be established, enter the information manually. When connecting to a hidden network, you will need to specify not only the access key, but also the WiFi name (SSID). TVs with early firmware versions do not always support the search for hidden networks. Therefore, before updating the software, it is recommended to remove the hiding of the network name in the router settings.

5. Reset your TV

A quick way, which in some cases helps to solve problems with WiFi on Smart TV, is restoring factory settings. Before its execution, it is desirable to rewrite the values of the main parameters that are not related to the network. After the reset, you will be able to return them based on the recorded information. Menu path to restore factory settings on popular TV models:

LG: "Settings -> Advanced -> General -> Factory Reset".
Samsung: "Support -> Self-diagnosis -> Reset".
Panasonic: "Settings -> System menu -> Initial settings".

Note! Factory settings will restore more than just the default network settings. Settings for picture, sound, power saving, and other smart TV features will not be saved.

6. Changing the location of the router

Wireless network problems on the TV may be due to poor signal reception from the router. If possible, move the router closer to the Smart TV and install it so that there is less interference in the path of radio waves. The main obstacles to signal transmission are walls, pieces of furniture and working household appliances.

Installing an access point on a hill will help ensure better WiFi connectivity. For example, you can put the router on a cabinet or hang it over a door. If it is not possible to move the router closer to the TV, connect a more powerful antenna to it. The higher the antenna gain, the better the network will work on Smart TV.

7. Troubleshooting WiFi Router

The reason for difficulties when connecting to a wireless network may be incorrect router settings. To change them, go to the control panel. Click the DHCP tab and make sure the DHCP server is enabled and working properly. When it is disabled, the TV and other network devices will not automatically be assigned a local IP address. Normal routing and Internet access will not be possible.

Check the "Security" tab in the router settings. If client MAC filtering is enabled, disable it. On routers from ASUS, TP-Link, D-Link, Huawei and some other manufacturers, the MAC address of any device can be whitelisted. In the future, connections from devices from this list will not be blocked, so normal WiFi operation on the TV will be restored.

The MAC address of the Smart TV is listed in the settings. The exact path differs depending on the brand, on most TVs from popular manufacturers necessary information is in the menu:

Samsung: "Support -> Contact Samsung -> Down Arrow -> Wireless MAC".
LG: "Setting -> Support -> Product Information".
Philips: "Installation -> Manual network setup -> View network settings -> Start".

Important! After adding the MAC address of the Smart TV to the "white list" or changing other parameters of the router, restart it. To do this, use the "System" or "System Tools" menu item. You can also use the power button on the case or temporarily unplug the device from the outlet.

8. TV firmware update

The built-in software of Smart TV needs to be updated in time. Errors can accumulate during operation, resulting in difficulties when connecting to the Internet via WiFi. Depending on the TV model, the update can be done in several ways:

Via wireless network;
Using cable Internet;
Via an external USB drive (flash drive or hard drive).

If WiFi is not working on your Smart TV, use the second or third option to download the new software version. Detailed instructions for updating the software are usually posted on the website of the company that released the TV. Possible titles for the desired section are "Help", "Support" or "Help Center".

While the utility is running, it is important not to disconnect or de-energize the device. Any interruption may affect the further functionality of the Smart TV. Do not use third party firmware to avoid loss of warranty service.

9. Replacing the WiFi adapter with an external one

This method will not fix problems with the internal radio. But if it is because of them that errors occur when connecting, use an external device. The form factor of such a WiFi adapter resembles a regular USB flash drive. Like most other devices, it works when connected to a TV via USB.

On sale there is another type of adapters for receiving WiFi. They have an external multi-directional antenna that provides better signal reception from the router. Such modules are recommended to be connected via a USB extension cable, placing them at some distance from the TV. Thanks to this connection, interference from a working Smart TV will be minimized, and the data exchange speed will increase.

Important advice! Before buying an external adapter for connecting to a wireless network, check the list of supported devices in the instructions. This information can also be found on the manufacturer's website or in technical support.

Tutorial video: Connecting the TV to a WI-FI network

10. Using a cable connection

The breakdown of the radio module on the TV is the main reason why the previous tips may not help solve the problem. If you have tried all the ways to solve problems with WiFi, most likely there is a malfunction at the hardware level. It is recommended to return the device to a service center. Replacement within the warranty period WiFi module will be done free of charge.

If it is not possible to take the device to the workshop, you can use the cable connection. To do this, insert one end of the power cord into the "LAN" port on the router, and connect the other end to the TV. Routers usually have 2-4 Ethernet outputs, any of them can be used to connect a TV.

Hello to all readers of my trader blog. Today we will again deviate from the topic of trading and talk about TV samsung smart tv(series 7).

Here my samsung smart tv worked for a year and a half, and something started to fail, then the smart hub took a long time to load, then the widgets in smart hub won't load or turn on. Although usually everything was loaded normally. Consider the reasons why smart hab applications do not load on samsung smart tv.

Usually there can be several reasons for the first reason is the lack of memory in the samsung smart tv, due to the large number of widgets loaded on the TV. Therefore, first, look at how much free memory is in your Samsung. In principle, such a reason may be for Samsung smart hubs of different series.

The second reason is a possible failure when installing apps and widgets from samsung apps and the application does not start.

Try reinstalling the app.

If all else fails, then you should reset the samsung smart TV to factory settings and update the firmware.

How to perform a factory reset step by step instructions.

On the remote: press
1. menu
2. support
3. self-diagnosis
4. reset
After pressing reset, a window will pop up, enter the code four zeros 0000

Instructions on how to reset Samsung smart TV to factory settings with a photo:

On the remote: press
1. menu
2. support
3. self-diagnosis
4. reset

Enter PIN code 0000

Samsung TV will reboot itself. After that, you should update the firmware, for this, the Samsung smart TV must be connected to the Internet. Or you can download new version firmware from the SAMSUNG website to a USB flash drive, insert the USB flash drive into the TV, and update the firmware.

How to update firmware on samsung smart tv.

Step-by-step instruction:
On the remote press:
1 menu
2 support
3 software update

You must have an Internet connection configured for the TV, or software on a USB flash drive.

After clicking the software update item, the system will check the firmware version and ask you to choose whether to update from the Internet or a USB flash drive. Choose your choice and click update. After installing the new software, the Samsung smart TV will reboot itself and turn on.

Try turning on the smart hub, this procedure usually helps. If it doesn't help, you need to reset the smart hub to factory settings.

How to reset SMART HUB on samsung smart tv.
Step by step instructions with photos.

1.Log in smart hub
2. Press the service menu
3. Select settings