Director of OAO Rostelecom. Accession of interregional communication companies

It is simply impossible to do without technical support using the services of any telecom operator - users are regularly plagued by various problems, and they also have questions that need to be answered. The same applies to the operator Rostelecom, which is one of the largest Russian providers. Knowing the contacts of Rostelecom, you can quickly solve any problem and get answers to your questions. You will find all contact numbers of this operator in our review.

Rostelecom contacts for individuals

If there are problems with the connection, they must be urgently resolved. After all, many people cannot imagine life without access to the Internet. In addition, Rostelecom offers its subscribers many other services - fixed telephony and digital television. When there are any problems on the communication line, as well as on subscriber or operator equipment, subscribers experience inconvenience due to a non-working phone, unstable TV reception, or hard-to-open pages in the browser. By writing down the contact numbers of Rostelecom in your phone book, you can quickly solve almost any problem. Let's look at these numbers in more detail.

The first and most important contact is the number 8-800-100-08-00. It can be specified:

Some questions regarding connection;
Issues of making payments;
Brief information about the services provided.

That is, there is a center for primary work with clients. In some regions, a full-fledged help desk, but in Moscow, Rostelecom services are provided under the OnLime brand, so other contacts should be used to receive inquiries and solve problems.

If you are not yet a Rostelecom subscriber, but want to use its services, you can contact the nearest service office. Here you can clarify information on the availability of communication services in your home, sign an agreement, and resolve some other issues. In addition, the list of contacts of Rostelecom includes the number 8-800-707-80-00. Rostelecom's contact center for connection issues operates here. If you are a future subscriber, feel free to call this number and do not forget to create a corresponding contact in your phone book.

For already successful subscribers who already use communication services, the following contact of Rostelecom will be useful - this is the number + 7-495-981-66-89. This phone has a full-fledged technical support line for all operator services. If your telephone does not work, your TV has stopped showing, your connection to the Internet has been interrupted, feel free to call here - the contact center specialists will be happy to solve any subscriber problems.

Contacts hotline Rostelecom to solve technical problems are available around the clock. But during peak hours, support contacts can be overloaded and unavailable - try calling here later.

Internet contacts of Rostelecom are represented by the address Email [email protected]. There is also another way to get help - through groups in in social networks. Company news is published here, and in the discussions there is an opportunity to ask your question. Please note that not all problems can be solved here - for some questions, you need to contact Rostelecom's telephone contacts.

Contacts for legal entities

In conclusion, we will consider Rostelecom contacts for business users with you. Here is a list of available numbers:

8-800-301-01-60 - OnLime number for medium and small businesses, connection issues are resolved here;
8-800-301-02-60 - another OnLime brand phone to support the above business users;
For big business Rostelecom contacts 8-800-200-99-09 (connection questions) and 8-800-200-3000 (support) work.

Write down the specified contacts in your phone book so as not to look for them at the most important moment.

Provides local and long-distance telephony services (first place in Russia in terms of the number of subscribers in 2011), digital television (second place in Russia in terms of the number of subscribers in 2011), cellular communications, etc. According to the company, more than 100 million people in Russia.

Rostelecom acts as the executor of various events government programs in the field of information technology: creation and development of e-government infrastructure (including the Internet portal Gosuslugi.ru), telecommunications support for the electoral process (operation of the GAS "Vybory", organization of a video surveillance system for elections), other activities. It has the largest backbone communications network in the country with a total length of about 500,000 km.

Full name - open joint-stock company long-distance and international telecommunications "Rostelecom". The headquarters is in Moscow. Legally, the company has been registered in St. Petersburg since 2006.

Story

Until 1990, the Ministry of Communications of the USSR was responsible for providing communication services. On June 26, 1990, the USSR Ministry of Communications established the state joint-stock company Sovtelecom, which was given the rights to operate the USSR telecommunications network.

December 17, 1991 was signed memorandum of association on the creation on the basis of Sovtelecom of the international joint-stock company Intertelecom.

On December 30, 1992, by order of the State Property Committee of Russia, state enterprise Rostelecom, which included 20 state-owned enterprises of long-distance and international communications, as well as communications property of Intertelecom.

On August 27, 1993, the state communications enterprise Rostelecom was transformed into an open joint-stock company for intercity and international telecommunications Rostelecom. The company was registered on September 23, 1993.

In 1994, Rostelecom received a license to provide long-distance and international communication services. In the same year, Rostelecom was included in the Svyazinvest holding.

On October 18, 2006, Rostelecom received a certificate of quality for its IP-MPLS network and became a backbone Internet provider.

In December 2006, Rostelecom and the Japanese telecommunications company KDDI signed an agreement on the construction of the Nakhodka-Naoetsu line as part of the Europe-Asia Transit project. throughput at 640 Gbps instead of the previous 560 Mbps.

Mergers and acquisitions

In 2000, OJSC Intercity and International Telephone (now the Capital Branch of Rostelecom) was merged with Rostelecom.

In June 2006, Rostelecom acquired Zebra Telecom, an IP telephony operator, from Starford Investment, a company registered in Cyprus.

At the end of August 2008, Rostelecom acquired 68.41% of the voting shares of the Internet provider RTComm.RU, increasing its share to 99.5%.

On February 4, 2011, Rostelecom, OJSC Uralsvyazinform and OJSC North-West Telecom completed the acquisition of a 71.8% stake in OJSC National Telecommunications, which owns NKS. Rostelecom acquired 21.8% of the shares, OJSC Uralsvyazinform and OJSC North-West Telecom acquired 25% each.

In June 2011, Rostelecom acquired a 39.87% stake in OJSC Bashinformsvyaz.

In early August 2011, it became known that a deal was being prepared for the sale by SMARTS of a 49% stake in Orenburg-GSM and a 50% stake in Volgograd-GSM to Rostelecom. The deal has already been approved by Rostelecom's board of directors and the Federal Antimonopoly Service. On September 1, 2011, Rostelecom completed the acquisition of Volgograd-GSM shares, increasing its ownership to 100%. On September 2, 2011, it also became known about the acquisition of 49% of Orenburg-GSM.

In March 2012, Rostelecom completed the consolidation of a 100% stake in National Telecommunications.

In July 2012, Rostelecom consolidated 100% of the shares of the Russian operator cellular communication skylink.

Accession of interregional communication companies

On May 29, 2009, the Government Commission for Transport and Communications adopted the concept of reforming the Svyazinvest holding on the basis of OJSC Rostelecom, and on October 20, the board of directors of OJSC Svyazinvest unanimously approved a plan for reorganizing the holding in the form of a merger with Rostelecom of seven interregional companies communications (RTOs) - VolgaTelecom OJSC, Dalsvyaz OJSC, North-West Telecom OJSC, Sibirtelecom OJSC, Uralsvyazinform OJSC, CenterTelecom OJSC, YuTK OJSC, and also Dagsvyazinform OJSC ( Open Joint Stock Company for Communications and Informatics of the Republic of Dagestan) during 2010-2011. According to the reorganization plan, Svyazinvest itself must cease management and methodological activities in 2011. The Moscow assets of Rostelecom (CJSC Zebra Telecom, CJSC MC NTT), OJSC CenterTelecom (JSC Russian Telecommunications Network) and OJSC Central Telegraph (CJSC Centel) were first planned to be merged into a regional company, providing services in Moscow. After that, according to the reorganization plan of Svyazinvest new company integrated into Rostelecom.

The cellular business of interregional communication companies was planned to be consolidated on the basis of Sky Link CJSC, which, in turn, would come under the control of Rostelecom. In the first quarter of 2012, it is planned to purchase a 50% stake in the enterprise; in November 2011, a subsidiary of Rostelecom, OOO Mobitel, has already received permission from the Federal Antimonopoly Service to carry out the transaction. A. Yu. Provotorov at the beginning of 2012 confirmed that 1.95% of the company's shares would be used to finance the transaction. Once the deal is closed, Rostelecom will have every opportunity to create a federal multiservice cellular network

As a result of the merger, a large telecommunications company was created on the basis of OJSC Rostelecom, providing Internet access, mobile and fixed-line communication services (considering that, according to the Advanced Communications & Media agency, six out of seven interregional communication companies are among the ten largest Russian broadband access operators in Internet (broadband access) by number of subscribers - individuals). Operating synergy from the merger of companies on the basis of Rostelecom was planned at the level of 30 billion rubles. (about $1.02 billion).

On June 26, 2010, the shareholders of Rostelecom decided to reorganize the company in the form of a merger with all seven RTOs and OJSC Dagsvyazinform. Similar decisions were taken by shareholders' meetings of all seven RTOs held in June (Dagsvyazinform's shareholders' meeting was not held in June due to lack of quorum, but the second meeting on July 26 also supported the company's merger with Rostelecom). On March 25, 2011, RTOs and OJSC Dagsvyazinform submitted applications to the registering authority for making an entry in the Unified State Register legal entities on the termination of its activities in connection with the merger with OJSC Rostelecom. On April 1, 2011 OJSC CenterTelecom, OJSC Sibirtelecom, OJSC Dalsvyaz, OJSC Uralsvyazinform, OJSC VolgaTelecom, OJSC NWT, OJSC YuTK and OJSC Dagsvyazinform were excluded from the Unified State Register of Legal persons in connection with the merger with OJSC Rostelecom, which became the assignee of all rights and obligations of these companies.

Accession of Svyazinvest

May 20, 2011 government commission approved the merger of Rostelecom and Svyazinvest, which owns it, but will consider the final scenario later. Svyazinvest will soon own state-owned stakes in Ingushelectrosvyaz, Bashinformsvyaz, MMTS-9, Central Telegraph and Chukotkasvyazinform.

The company's shares are traded on the MICEX and RTS (stock tickers MICEX: RTKM , RTS : RTKM ). The capitalization of the company as of May 2012 amounted to 389.98 billion rubles.

Chairman of the Board of Directors - Ivan Rodionov. President - Alexander Provotorov. Vice-presidents - heads of macro-regional branches: Dmitry Bragin (Moscow macro-region), Vyacheslav Kozelsky (Center macro-region), Andrey Kulazhenkov (North-West macro-region), Dmitry Proskura (Volga macro-region), Alexander Shipulin (Macro-region "South"), Rustem Safeev (macro-region "Ural"), Maxim Kudryavtsev (macro-region "Siberia"), Andrey Balatsenko (macro-region "Far East").

Leaders

The leaders of Rostelecom in chronological order since the establishment of the joint-stock company:

Belov, Oleg Gennadievich CEO, 23.09.1993-1999)
Korolev, Nikolai Mikhailovich (CEO, 1999-2001)
Kuznetsov, Sergey Ivanovich (CEO, 2001-2003)
Erokhin, Dmitry Evgenievich (general director, 03.11.2003-04.11.2007)
Solodukhin, Konstantin Yurievich (general director, 12/29/2007-06/02/2009)
Kolpakov, Anton Yurievich (CEO, 06/03/2009-07/14/2010)
Provotorov, Alexander Yurievich (CEO, President, since 07/14/2010)

Activity

Head office of Rostelecom in Moscow

Cellular communication of the GSM standard

Rostelecom actually includes 10 operators operating in 30 regions of the Russian Federation, and included in its structure in the process of absorption of interregional communication companies. Their subscriber base at the end of 2009 was 16 million users, which, according to their own data, corresponded to 9% of the market. After changing the methodology for accounting for inactive subscribers in the third quarter of 2010, their number decreased to 12.5 million people (at the beginning of 2011). Rostelecom implements GSM projects in the regions both independently and through subsidiaries. Also, as a result of tenders held by Roskomnadzor in April 2011, Rostelecom received GSM-1800 licenses in the Amur, Magadan and Sakhalin regions, Khabarovsk and Kamchatka territories, Yakutia, the Jewish Autonomous Region, Chukotka Autonomous Okrug, and a GSM 900/1800 license for the territory of the Koryak district of the Kamchatka Territory.

On November 30, 2011, the process of merging and rebranding of all the company's cellular assets began. Until mid-2012, cellular operators included in Rostelecom operated in co-branding mode (simultaneous use of the old and new logo), after which cellular services began to be provided under the single brand of Rostelecom.

Since September 17, 2012, the mobile operators that are part of Rostelecom have been operating under the federal brand .

NSS

CJSC NSS is a mobile operator of the GSM standard, 100% of whose shares are owned by OJSC Rostelecom (before April 1, 2011 - the merged OJSC VolgaTelecom). Provides its services in seven regions of the Volga region: Nizhny Novgorod, Penza, Saratov, Ulyanovsk regions, the Republic of Mordovia, the Chuvash Republic and the Republic of Tatarstan.

The company was established in 1995 and until 2007 operated as a mobile communications operator in the Nizhny Novgorod region. As a result of implementation of OJSC VolgaTelecom's Cellular Business Development Strategy, on December 1, 2007 regional cellular operators owned by OJSC VolgaTelecom were merged into NSS: OJSC Tatinkom-T, CJSC RTCOM, CJSC Saratov-Mobile, CJSC Chuvashia Mobile and CJSC Penza Mobile, December 1, 2009 - CJSC Ulyanovsk GSM. The company's subscriber base is about 3.7 million people (the second largest network of Rostelecom in terms of the number of subscribers after Utel).

Orenburg-GSM

Until September 1, 2011, Rostelecom owned a 51% stake in CJSC Orenburg-GSM, which provides services under the brand name Orenburg-GSM. CJSC "Orenburg-GSM" is a regional operator of digital communications of the GSM standard operating in the Orenburg region since 1997.

49% of the shares of this operator belonged to OJSC SMARTS, since 2006 OJSC VolgaTelecom has been negotiating the acquisition of full control over CJSC Orenburg-GSM, but the shareholders could not agree on the sale price of the shares. In August 2011, it was announced that a deal was being prepared to buy out 49% of this company from SMARTS OJSC.

In August 2012, CJSC Orenburg-GSM was merged with CJSC NSS, becoming the Orenburg branch of NSS.

Elaine-GSM

Rostelecom directly has a license to provide cellular communication services of the GSM 900/1800 standard (obtained as a result of the merger of OJSC VolgaTelecom on April 1, 2011) in the Republic of Mari El, where since 2001 services have been provided under the trademark "Elain-GSM".

Elaine-GSM is one of the largest mobile operators in the Republic of Mari El and provides coverage for most of the territory of the Republic. The network developed very dynamically: at the end of 2001, the number of subscribers was 5,550; at the end of 2002 - 19 thousand; at the end of 2003 - 54.8 thousand; as of November 2004 - 100 thousand subscribers; as of July 2005 - 150 thousand; at the beginning of 2006 - 200 thousand subscribers.

At a press conference on July 13, 2004, dedicated to the third anniversary of Elaine GSM, it was officially announced that in the coming months Elaine-GSM would merge into Nizhny Novgorod Cellular Communications. At the end of 2004, many news agencies disseminated information that the Elaine GSM cellular network had merged into Nizhny Novgorod Cellular Communications CJSC. However, this information did not correspond to reality: in the message of the OJSC VolgaTelecom branch in the Republic of Mari El, it was about changing the code of the operator's network - on the night of December 16-17, 2004, instead of "MTS-RUS Aline GSM" on the screens of displays of mobile devices appeared ( depending on the phone model) "Aline GSM" or "NCC" or "RUS NCC" or "RUS 03" or "250-03". The event was of a technical nature and was associated with the arrival of the MTS operator in the region. As stated by VolgaTelecom OJSC, no measures were taken to merge the cellular network "Eline GSM" and NSS.

Since September 7, 2007, for subscribers of all tariff plans of the cellular network "Eline GSM" a single preferential tariff for calls to the Nizhny Novgorod, Saratov, Penza regions, the republics of Tatarstan, Mordovia, Chuvashia has been established. A single cost per minute of an outgoing call to the subscriber numbers of all mobile operators and landlines has been introduced. telephone networks in these regions. A single preferential tariff is applied for charging outgoing calls to any numbers of regions, both when subscribers are in the coverage area of the Eline GSM network, and in roaming for all incoming calls, for outgoing calls to any numbers of these regions and to the Republic of Mari El - upon registration in the NSS network (the Ulyanovsk region is not indicated in the official statement).

Tambov GSM

Rostelecom directly has a license to provide GSM cellular services (obtained as a result of the merger of CenterTelecom OJSC on April 1, 2011) in the Tambov Region, where since 1997 services have been provided under the Tambov GSM trademark.

The trademark was founded in 1997, when the Tambov branch of CenterTelecom began providing cellular services. Over the years of the company's existence, the coverage area has been constantly increasing and now makes up 80% of the territory of the Tambov region. The number of network subscribers is 68774 people.

In addition to cellular communications, Tambov GSM provides subscribers with Internet access via GPRS and EDGE technologies, as well as entertainment services.

Over the years of existence trademark The coverage area has been constantly increasing and currently makes up 80% of the territory of the Tambov region, however, the company's subscriber base has only about 70 thousand people (the last place among the region's GSM operators).

Director of the Tambov branch of OJSC Rostelecom - Sergey Klychev.

Volgograd-GSM

The network was launched into commercial operation in 1998.

Until September 1, 2011, Rostelecom owned 50% of the shares of CJSC Volgograd-GSM. 50% of the shares belonged to SMARTS.

Since September 1, 2011, Rostelecom has owned 100% of the shares of CJSC Volgograd-GSM, having fully bought out the remaining 50% from SMARTS. "Volgograd-GSM" is a regional digital communication operator of the GSM standard operating in the Volgograd region since 1997.

On the night of March 20-21, 2012, the network code was changed: on the phone displays, the name of the network is displayed as ROSTELECOM, Utel, Uraltel, RUS 39. .

Utel

Directly, Rostelecom has licenses for the provision of cellular communication services of the GSM 900/1800 standard (obtained as a result of the merger of Uralsvyazinform OJSC on April 1, 2011) in seven regions of the Urals: Perm Territory, Kurgan, Sverdlovsk, Tyumen, Chelyabinsk regions), Khanty- Mansiysk, Yamalo-Nenets Autonomous Okrugs, where services are provided under the trademark "Utel".

In 2005, Uralsvyazinform (at that time directly providing mobile communication services only in the Perm Region and the Komi-Permyatsk Autonomous District) included subsidiaries of CJSC Yermak RMS ( Sverdlovsk region), YuUST LLC (Chelyabinsk and Kurgan regions) and Tyumenruskom LLC (Tyumen region, Khanty-Mansiysk and Yamalo-Nenets autonomous regions).

Unlike other RTOs merged with OAO Rostelecom, Uralsvyazinform provided Internet access, fixed and mobile communication services under a single brand name. Utel mobile services are currently used by about 4.7 million subscribers (the largest network of Rostelecom in terms of the number of subscribers).

ETK

CJSC ETK is a mobile operator of GSM and CDMA standards, 100% of whose shares are owned by OJSC Rostelecom (before April 1, 2011 - affiliated OJSC Sibirtelecom). Provides GSM standard mobile communication services in six regions of Siberia: Krasnoyarsk Territory, Republic of Khakassia, Republic of Tyva, Kemerovo Region, Altai Territory and Altai Republic. The subscriber base of the company is about 2 million people.

The company was established in 1997 as a mobile communications operator in the Krasnoyarsk Territory. Since 2001, he also began to provide services in the city of Norilsk and in the Taimyr Autonomous Okrug, since 2009 - in the Republic of Tyva. After the affiliated operators of Sibirtelecom JSC "Altaisvyaz" and CJSC "STEK GSM" joined the ETK, on October 1, 2010, Altai and Kemerovo branches of the company were formed on their basis.

Baikalwestcom

CJSC Baikalwestcom is a mobile operator of GSM and CDMA standards in the Irkutsk region and the Republic of Buryatia, 100% of whose shares are owned by OJSC Rostelecom (before April 1, 2011 - affiliated OJSC Sibirtelecom). The subscriber base of the company is about 2 million people.

The operator began to provide NMT-450 communication services in the Irkutsk region since 1995, since 1999 a GSM network has been launched. In 2009, a network was also launched on the territory of the Ust-Orda Buryat Okrug. On December 1, 2010, the cellular operator of the Republic of Buryatia, Ulan-Ude Cellular Network (Buryat branch of Sibirtelecom OJSC), ceased to operate under its own trademark, and the Ulan-Ude branch of the company was created on its basis.

Also, since 2007, Baikalwestcom has licensed the GSM standard for the territory of the Trans-Baikal Territory (including the Aginsky Buryat District).

AKOS

CJSC AKOS is a mobile operator of the GSM-1800 standard in the Primorsky Territory, a subsidiary of OJSC Rostelecom (before April 1, 2011, an affiliated OJSC Dalsvyaz).

Dalsvyaz GSM

Directly, Rostelecom has licenses for the provision of GSM cellular services (obtained as a result of the merger of Dalsvyaz OJSC on April 1, 2011) in three regions of the Far East: Kamchatka Territory, Magadan and Sakhalin Regions, where services are provided under the Dalsvyaz-GSM trademark .

In addition, in some subjects Russian Federation Rostelecom provides cellular communication services in the CDMA2000 standard.

Performance indicators

Key operating indicators of Rostelecom:

Rostelecom's consolidated revenue (taking into account the interregional communication companies merged in April 2011) for 2010 amounted to 275.7 billion rubles, net profit- 40.8 billion rubles.

The average number of the company's staff in 2010 was 18,809 people. The number of employees as of December 31, 2011 was 170,214 people.

Brand and advertising

Rostelecom is the General Partner of the XXII Winter Olympic Games 2014 in Sochi in the Telecommunications category.

On September 15, 2011 at the all-Russian press conference Rostelecom presented a new trademark company, developed by TNC.Brands.Ads, with the participation Russian branch agency Leo Burnett.

OJSC Rostelecom is a permanent partner of the Moscow Music Festival "Classics and Jazz" in Tsaritsyno.

Branches and representative offices

The structure of Rostelecom includes 84 branches (including 8 macro-regional branches) and one representative office.

Macro-regional branch "Moscow" cities of Moscow and the Moscow region. Within the area of responsibility of the macro-regional branch there are 2 regional branches: Stolichny (Moscow city) and Moskovsky (Moscow region);
Macro-regional branch "Center" operates on the territory of the Central Federal District. The area of responsibility of the macro-regional branch includes 16 regional branches: Belgorod, Bryansk, Vladimir, Voronezh, Ivanovo, Kaluga, Kostroma, Kursk, Lipetsk, Orlovsky, Ryazan, Smolensk, Tambov, Tver, Tula, Yaroslavl;
Macro-regional branch "North-West" carries out its activities on the territory of the North-Western Federal District. The area of responsibility of the macroregional branch includes 9 regional branches: Arkhangelsk, Vologda, Kaliningrad, Karelian, Komi, Murmansk, Novgorod, Petersburg, Pskov;
Macro-regional branch "Volga" operates in the territory. The area of responsibility of the macro-regional branch includes 12 regional branches: Kirovsky, in the Republic of Mari El, in the Republic of Mordovia, Nizhny Novgorod, Orenburg, Penza, in the Republic of Tatarstan, Samara, Saratov, in the Udmurt Republic, Ulyanovsk, in the Chuvash Republic;
Macro-regional branch "South" operates on the territory of the Southern Federal District and the North Caucasian Federal District. The area of responsibility of the macro-regional branch includes 11 regional branches: Adyghe, Astrakhan, Volgograd, Dagestan, Kabardino-Balkaria, Kalmyk, Karachay-Cherkess, Krasnodar, Rostov, North Ossetian, Stavropol;
Macro-regional branch "Ural" operates in the Urals Federal District and the Volga Federal District (Perm Territory). The area of responsibility of the macro-regional branch includes 7 regional branches: Yekaterinburg, Kurgan, Perm, Yamalo-Nenets, Tyumen, Khanty-Mansiysk, Chelyabinsk;
Macroregional branch "Siberia" operates on the territory of the Siberian Federal District. The area of responsibility of the macro-regional branch includes 11 regional branches: Altai, Buryat, Gorno-Altai, Irkutsk, Kemerovo, Krasnoyarsk, Novosibirsk, Omsk, Tomsk, Khakass, Zabaikalsky;
Macro-regional branch "Far East" carries out its activities on the territory of the Far Eastern Federal District. The area of responsibility of the macro-regional branch includes 7 regional branches: Amur, Magadan, Kamchatsky, Primorsky, Sakhalin, Khabarovsk, Sakhatelecom (Yakutia);
Training and Production Center (UOC RT) conducts seminars and trainings for company personnel. The UOC also organizes recreation for Rostelecom employees. The structure of the branch includes the recreation center "Bekasovo", the DOK "Molniya", the sanatorium "Dorohovo";
Representative office in Geneva, Switzerland deals with issues of cooperation with foreign telecommunications companies, as well as coordinating the work of Rostelecom with the International Telecommunication Union.

Photo gallery

Logo

Since its inception, Rostelecom has changed 2 logos. The current one is the 3rd in a row.

In 1993-2002, the logo was a purple bold broken line with a yellow letter "S", to the right of it the word "Rostelecom" is purple, the symmetry lines are yellow.
In 2002-2011, the thick broken line became dark blue and the letter "S" became white inside it, and the word "Rostelecom" on the right became dark blue.
From 2011 to the present, the logo is a blue-orange letter "R", to the right or below it the word "Rostelecom" in black.

Antitrust Violations

In June 2011, the Sverdlovsk OFAS Russia recognized Rostelecom as violating antitrust laws and fined 631,000 rubles. The reason for initiating the case was numerous applications from citizens who, without their will, were replaced by their chosen operator of long-distance and international communications OJSC MTT with another - Rostelecom, as well as a statement by the Ural branch of MTT about violation of antimonopoly law. During the investigation, it was found that the operator Uralsvyazinform, whose successor is Rostelecom, switched tens of thousands of MTT subscribers to its long-distance communication services without warning.

In July 2011, the Khanty-Mansiysk OFAS Russia found Rostelecom, represented by the Ural macro-regional branch, guilty of setting and maintaining monopoly high prices for Internet access for individuals. The case was initiated on the basis of applications from the company's subscribers who complained about the high cost of tariffs and the low quality of services provided. Earlier, the governor of the Khanty-Mansiysk Autonomous Okrug Natalya Komarova, who also received numerous complaints about the prices and quality of Rostelecom's services, criticized the company.

In January 2012, the Rostov OFAS Russia fined Rostelecom in the amount of 1.3 million rubles. for repeated abuse of dominant position: the operator provided broadband Internet access services for residents of large cities and countryside at different prices. The company carried out a marketing campaign only in some large cities of the Rostov region (subscribers of most of the region's municipal districts could not join the campaign). The company also introduced a new tariff plan, the conditions of which differed significantly for each group of settlements in the Rostov region and put Rostelecom subscribers in an unequal position (for example, the minimum package in Rostov-on-Don was cheaper than in rural areas of the region, while in Rostov-on-Don the speed was much higher).

Notes

Residential Broadband Statistics // Advanced Communications & Media
Rostelecom became the second operator of digital pay TV in Russia // RBC daily, 02.02.2012
About company
Decree of the Government of the Russian Federation of August 26, 2009 No. 1231-r
Decree of the Government of the Russian Federation of February 22, 2012 No. 238-r
Rostelecom prepared for the elections // TASS-Telecom, 02.12.2011
Webcontrol: About the project
Decree of the Government of the Russian Federation dated March 21, 2011 No. 453-r
TOP-10 largest backbone networks in Russia as of December 2011 // Standard: magazine. - 2011. - No. 12 (107). - S. 54.
Backbone communication network
Rostelecom became St. Petersburg // Sotovik.Ru, 06/26/2006
The history of the formation and activities of the company // Prospectus of the issue valuable papers Rostelecom"
JSC "Sovtelecom" will provide all types of communication // Kommersant-Vlast, No. 38 (38), September 24, 1990
History of OJSC Rostelecom
The Rostelecom company is incorporated // Kommersant, No. 165 (388), 08/31/1993
Order of the State Property Committee of Russia dated August 27, 1993 No. 1507-r
Story
Rostelecom received a certificate for an MPLS network // ComNews.ru. News of telecommunications, October 20, 2006
Russia-Japan: communication speed will increase 1000 times // CNews.ru, 12/13/2006
Story
Rostelecom created its own Moscow // TelecomDaily, 01/25/2012
Story
Rostelecom // rbc.ru
Rostelecom, NWT and Uralsvyazinform acquired a 71.8% stake in OAO NTK
Rostelecom acquired 39.87% of ordinary shares of Bashinformsvyaz
Rostelecom consolidates Orenburg-GSM and Volgograd-GSM
Rostelecom increased its ownership stake in CJSC Volgograd-GSM to 100%
Rostelecom bought cellular assets from SMARTS
Rostelecom consolidated 100% of National Telecommunications shares
The telecom operator "Sky Link" entered the "Rostelecom". //itar-tass.com. Archived from the original on August 5, 2012. Retrieved July 28, 2012.
Practical year of Svyazinvest // J-l Standard, No. 12(95) December 2010
Inna Erokhina, Anna Balashova. Svyazinvest was given the go-ahead // Kommersant, No. 196 (4251), 10/21/2009
http://svyazinvest.ru/docs/documents/FAQ_SVI_27.05.2010_1_-_clean.doc
Plan for organizational changes in Svyazinvest. Kommersant No. 196 (4251) (10/21/2009). Archived from the original on February 9, 2012. Retrieved August 14, 2010.
Inna Erokhina. Consolidated "daughters" // Kommersant, No. 166 (4221), 9.09.2009
Collect bit by bit Expert Online, 6.10.2009
Rostelecom plans to close the deal to buy Sky Link, News, RIA News(February 3, 2012). Retrieved February 5, 2012. "The largest Russian telecommunications operator Rostelecom expects to close a deal to buy a 50% stake in CDMA operator Sky Link by the end of the first quarter."
The number of subscribers of "home" broadband Internet access in Russia in August increased by 1.5% to 9.88 million people // PRIME-TASS, 8.10.2009
Decisions of the Annual General Meeting of Shareholders of OJSC Rostelecom
Operators joining Rostelecom notified stock exchanges of the date of termination of activities
Rostelecom announces the legal completion of the process of creating a combined company
Rostelecom does not sound // Kommersant, No. 90/P (4631), May 23, 2011
Decree on the reorganization of Rostelecom
Ownership structure
Rostelecom consolidated the Sky Link group
Rostelecom, ordinary share
The Board of Directors of Rostelecom elected I. I. Rodionov as Chairman
Rostelecom has a new CEO CNews.ru, July 13, 2010
Macro-regional branches
Rostelecom plans to set up a special branch in summer 2010 to manage cellular assets CNews.ru, 04/09/2010
COMNEWS: Svyazinvest sent subscribers for re-registration
CNEWS: The authorities fulfilled Beeline's old dream

Mikhail Oseevsky, Deputy Chairman of the Management Board of VTB, will become the President of PJSC Rostelecom, the largest state-owned telecommunications operator, replacing Sergey Kalugin. Today, at a meeting with Mr. Oseevsky, Prime Minister Dmitry Medvedev expressed hope that the company "will really develop" and "correspond to modern trends."

On Wednesday, March 1, Prime Minister Dmitry Medvedev met with VTB Deputy Chairman Mikhail Oseevsky. “The government has signed a directive on your appointment as president of Rostelecom. I will now instruct that a board of directors be assembled on the basis of this directive and that it make all the necessary decisions,” said Mr. Medvedev (citation from the government website). Mr. Oseevsky noted that over the past few years, Rostelecom has “very seriously changed” the structure of its business, moving towards the provision of digital services. The scope of these services needs to be expanded, he believes. “I think that there are serious resources for increasing internal efficiency and reducing costs,” Mikhail Oseevsky said. Dmitry Medvedev expressed hope that "the company will really develop" and the number of services will change - "according to how this market in the world is changing in general." "I hope that our state company will comply with all modern trends,” the Prime Minister said.

Mikhail Oseevsky in 2003-2011 worked in the government of St. Petersburg and headed the administration of the local governor. In 2011-2012, he worked as deputy head of the Ministry of Economy, in 2012 he moved to VTB.

Last week, a government directive was signed on the resignation of the president of Rostelecom, Sergei Kalugin. According to Kommersant's sources, he received an offer to transfer to the civil service and may take the post of deputy head of the Ministry of Telecom and Mass Communications. Deputy Prime Minister Arkady Dvorkovich confirmed that Mr. Kalugin will leave his post and, most likely, will become Deputy Minister of Telecom and Mass Communications. According to Mr. Dvorkovich, such a change in leadership will primarily strengthen the Ministry of Communications. The head of the ministry, Nikolai Nikiforov, also said that he had offered Mr. Kalugin the position of his deputy.

Sergey Kalugin was appointed President of Rostelecom in March 2013, and in 2015 his contract was extended until 2018. Under Sergey Kalugin, a deal was made to create the federal mobile operator Tele2. This company belongs to Rostelecom, VTB and a consortium of investors with the participation of Yury Kovalchuk's Rossiya Bank. A Kommersant source previously said that Mr. Oseevsky was never a member of the team of the main shareholder of Rossiya Bank and did not have common business projects with him. But, according to the interlocutor of Kommersant, the arrival of Mikhail Oseevsky in Rostelecom will not be able to violate the plans of the Rossiya Bank structures in this market.

While working at Rostelecom, Mr. Kalugin relied on pay-TV and fixed-line internet, Raiffeisenbank analyst Sergei Libin believes. “If Oseevsky, a native of VTB, comes in, the integration of Rostelecom and Tele2 is more likely. The focus may shift towards greater convergence with mobile communications,” believes Mr. Libin.

Today, Rostelecom announced the change of the head of a subsidiary developing its own retail network - LLC Rostelecom - Retail Systems (RRS). According to Rostelecom, Arvydas Alutis has been appointed CEO of RRS. He replaced Margarita Kucherenko, who has been in charge of RRS since 2014, in this position. The change of the head of the RRS has not yet been registered in the Unified State Register of Legal Entities.

Prior to joining Rostelecom, Arvydas Alutis worked at MTS. From 2014 to 2016, he headed the MTS retail network - Russian Telephone Company CJSC, "making it the main channel for attracting mobile operator subscribers," follows from the message of Rostelecom. During his work, the size of the operator retailer has increased by about 20%, Interfax points out. MTS does not comment on the results of Mr. Alutis' activities. Before him, according to Rostelecom, “the task is to increase customer focus and work efficiency retail network Rostelecom, which consists of more than a thousand service centers.

The number of subscribers and Internet users continues to increase today, so the question remains relevant: "Which operator to choose?" One of the players in the telecommunications market and a major employer is OJSC Rostelecom. What is this provider? What are the opinions of employees about Rostelecom?

About company

The market of telecommunication services in our country is steadily developing. OJSC Rostelecom has been an interregional operator since 2006 and operates in several Russian regions. It occupies far from the last positions, but it is not included in the "big three" operators. What services does the company provide?

Local and long-distance telephony.
Interactive TV.
Cellular.

Company activities

Rostelecom performs various activities related to the creation and development of e-government, ensures the functioning of elections, etc. It is the leader in the market of telecommunications services provided by Russian government bodies and corporate users. It occupies a leading position in the provision of pay-TV services (more than 8 million users). The company has the largest backbone network in the Russian Federation, with a total length of 500,000 km. According to international credit ratings the company has a stable financial position. Revenue for the 1st quarter of 2015 amounted to more than 70 billion rubles, net profit - more than two billion rubles.

Rostelecom as an employer

The company is a major employer, providing official employment, a full social package, stable workplace, white wages without delay. Often noted on the positive side of the team in which they work. Feedback from Rostelecom employees makes us pay attention to the company's commercial approach to solving many issues. For example, installation is carried out even with poor line parameters. The priority is to capture the market, fulfill and overfulfill the plan, and not personnel. Recruited in the staff mainly and sellers, and other specialists are reduced. Work in Rostelecom, the reviews of employees about which you need to study before passing the interview, varies depending on the department and region.

Positive staff feedback about the company

Employees note that the company has changed for the better lately, a positive development trend is outlined. The few positive reviews of Rostelecom employees reflect the following advantages of the employer:

work is stable, simple and understandable, competently organized;
possibility career development in a prestigious company;
acceptable working conditions;
close-knit team and high;
increase in salaries and funding after the change of leadership in a number of regions.

Negative feedback from employees about Rostelecom

According to employees, the old qualified specialists of the company have been reduced to 90%. Large layoffs have meant that new and remaining employees are forced to take on a number of responsibilities of those who have been made redundant, with wages the same level. Employees of Rostelecom reacted negatively to the policy pursued by management in relation to personnel. Many reviews point out the same shortcomings of this employer.

Management incompetence.
Unfavorable socio-psychological climate.
Bureaucracy and red tape. Software works very poorly, before you do something, you need to coordinate your actions with many people. Contracts are concluded for a long time, about a month.
High staff turnover. There is no competent personnel policy. They do not retain, do not appreciate good specialists.
Small worthy only for top managers.
Traditional modes of communication are broken. Obsolete equipment, cables, gaskets, etc. Overhaul are not planning. The company is not able to provide high-quality communication even for its employees.
Fitters buy equipment and pay for gasoline at their own expense.
They misinform applicants at interviews and clients.

Work at Rostelecom, the feedback from employees about which should make the management think about the problems of the company, is characterized by a high workload and low motivation of the staff. Many were not satisfied with the 35% bonus, which depends on the loyalty of the senior management, large fines up to 95%. At the head office of the company, the appeals and complaints of employees do not comment in any way.

Customer reviews about the provider "Rostelecom"

A huge number of reviews have been written about Rostelecom, among them there are both positive and negative ones. Among the advantages of the services provided by the provider, customers distinguish:

favorable conditions and prices according to tariffs;
stable wi-fi;
in terms of television, they note the archive and a clear image.

In general, negative feedback from Rostelecom employees and consumers prevails. The predominance of negative opinions about this provider can be partly explained by the fact that, having not found understanding in the company's support service, a frustrated client is more willing to express his dissatisfaction. Consumers of Rostelecom services note a number of shortcomings.

line quality, Maintenance and services at a low level.
Service missing. Irresponsible attitude towards customers.
Poor quality support and technicians.
They don't deal with customer complaints.

Why are Rostelecom's customers dissatisfied?

Many customers note a very low Internet speed, often not at all corresponding to the one stated in the tariffs, constant departures, interruptions and disconnections of the Internet. The provider "Rostelecom", reviews of which are mostly negative, according to many consumers, misinforms customers. Receipts for payment are sent late, and then a penalty is charged. Often there are technical problems with the processing of consumer payments.

"Rostelecom Contact Center", reviews of employees and customers about which are very contradictory, also causes a lot of criticism. Consumers say that it is very difficult to get through to technical support, support service workers do not delve into the problem and try to quickly end the conversation, do not answer questions, use the same memorized phrases during negotiations, in addition, they pick up the handset at the workplace so that customers do not annoy with calls.

Clients of the Moscow region left negative feedback about Rostelecom, as the company did not conclude agreements with payment systems and terminals, which led to consumers incurring additional costs and experiencing inconvenience when paying for communication services. Unlike other telecom operators, Rostelecom does not activate home telephony services immediately after the payment is made, but only after three days.

Conclusion

Big number negative reviews about Rostelecom are a wake-up call. Feedback from Rostelecom employees also reflects fears that the company is falling apart. It is extremely important for the company to take into account the opinions of ordinary employees, as they are the foundation of the organization.

The Russian telecommunications market is developing. In the future, the absorption of regional operators and small providers by larger corporations will continue. Companies not responding modern requirements that cannot compete will either rebuild or disappear from the market.

MOSCOW, March 27 - Prime. The resignation of the president of the country's largest telecom operator, Rostelecom, with an annual turnover of almost 300 billion rubles, Alexander Provotorov, discussed since September last year, was approved by the company's board of directors. He was succeeded by the co-founder and former head of the broadband and pay TV operator National Cable Networks (NKS, a subsidiary of Rostelecom) Sergey Kalugin.

Both Provotorov and Kalugin are on the list of candidates for new advice directors of the company, who will be elected on annual meeting shareholders in June.

Provotorov, who headed Rostelecom for more than 2.5 years, is a member of the team of the former head of the Ministry of Telecom and Mass Communications, and now an assistant to the President of the Russian Federation, Igor Shchegolev. Provotorov headed Rostelecom in July 2010, in the summer of 2012 his contract was extended until July 2015.

Prior to joining Rostelecom, Provotorov was the first deputy general director of Svyazinvest (owns 45.29% of the operator's shares), where he developed a model for reorganizing companies. Having headed the operator, more than 55% of whose shares are collectively controlled by the state, Provotorov completed the first stage of the reform, under which in the spring of 2011 eight subsidiaries of Svyazinvest were merged with Rostelecom, which as a result turned from a long-distance operator into a multiservice company . The second stage of the reform, involving the accession of the state holding itself to Rostelecom with its subsequent liquidation, is planned to be completed in October 2013.

Under Provotorov, the company's strategy was adopted, which envisages development not only in its traditional fixed-line segment, but also strengthening its position in such promising sectors as mobile connection, pay TV, broadband internet, cloud technologies.

Under his leadership, the company has implemented many large-scale projects, including an unprecedented project in terms of timing and scope of work to organize video surveillance of the presidential elections in the Russian Federation in March 2012. Rostelecom created the Russian e-government infrastructure and put into operation a single portal of public services, created a system of interdepartmental electronic interaction (a key component of e-government), developed and launched the O7 National Cloud Platform in 2012.

In addition, Rostelecom became the leader Russian market pay TV and the fifth largest mobile operator in terms of the number of subscribers. During the time that Provotorov was in charge of Rostelecom, the company showed revenue growth: in 2010 it amounted to 275.7 billion rubles (according to IFRS), in 2011 - 296 billion rubles, in the first 9 months of 2012 - 238.7 billion rubles.

History of confrontation

After the change of leadership of the Ministry of Telecom and Mass Communications, which was headed by Nikolai Nikiforov in 2012, Provotorov's resignation became a matter of time, sources in the telecommunications market said. Nikiforov, as well as Deputy Prime Minister of the Russian Federation Arkady Dvorkovich, who oversees the telecom industry, have repeatedly criticized the management of Rostelecom for an inefficient strategy and investment program, as well as a drop in share prices below the market.

However, according to sources, the real reason lay in the ministry's desire to neutralize the influence on the management of the state-owned company from the Marshall Capital investment fund founded by businessman Konstantin Malofeev, where Provotorov worked before joining Svyazinvest. Until recently, Malofeev was the largest minority shareholder in Rostelecom (in February he sold his 10.7% stake to the structure of Arkady Rotenberg), he was also called one of the ideologists of the reform of the Svyazinvest group and a friend of Shchegolev.

Shortly after Shchegolev became the head of the Ministry of Telecom and Mass Communications in 2008, and Malofeev became a shareholder of Rostelecom, MapCap representatives began to occupy senior positions in the companies of the Svyazinvest holding. Until now, Rostelecom's board of directors is largely made up of people associated with MarCap.

In September 2012, the Ministry of Telecom and Mass Communications prepared a draft directive providing for the resignation of Provotorov and the appointment of Vadim Semyonov, the current general director of Svyazinvest, as the head of the state operator. However, this initiative was blocked by the administration of the President of the Russian Federation, where Shchegolev works. In November 2012, the houses of Provotorov and Malofeev were searched as part of the Nutritek investigation into the theft of a $225 million loan from VTB. However, Malofeev called these searches pressure to replace the leadership of Rostelecom.

In February, the Ministry of Telecom and Mass Communications repeated its attempt to change the leadership of Rostelecom, proposing a new candidate, Sergei Kalugin. Provotorov himself wanted to leave the post of president of the state operator - he was burdened by the atmosphere around the company, said a source close to him. As a result, the Kremlin did not object to the appointment of Kalugin, as he is a "neutral candidate."

Provotorov left Rostelecom with an impressive reward: he will be paid annual bonus in the amount of 29 million rubles and a "golden parachute" for 200 million rubles for early departure from the company. He intends to send a significant part of these funds to charity, Provotorov told Prime.

Neutral candidate

Sergey Kalugin was born in 1966, in 1991 he graduated from the Faculty of Economics of Moscow State University. He worked as an economist, managing director for investments in Inkombank, president of IFC Inkom Capital. Since 2000 - General Director of RTR-Signal OJSC.

Kalugin is one of the founders of OAO NKS, established in 2001, of which he was the general director in 2001-2007. In 2005, the company was acquired by Suleiman Kerimov's Nafta group, merging it with its subsidiary Mostelecom into the National Telecommunications (NTK) holding. In 2008 NTK was sold to a group of investors headed by Yuri Kavalchuk's National Media Group (NMG). In 2011-2012, 100% of NTK was bought out by Rostelecom, in April 2012 Kalugin left the company.

Industry analysts find it difficult to comment on the appointment of Kalugin - he is little known to the market. However, they doubt that his arrival will radically change the strategic directions of the operator's development: the company still needs to reduce dependence on traditional services and increase the share of businesses with long-term growth prospects. First of all, we are talking about cellular communications and broadband access - both fixed and mobile, analysts are sure, simplified by the Prime agency.

Minority shareholders were optimistic about the news of Kalugin's appointment as president of Rostelecom. "We have no reason to be negative about the appointment of Sergei Kalugin as president of Rostelecom. As a public manager, we do not know him, but we hope that with his arrival the dialogue with minority shareholders, interrupted under Provotorov, will resume, and the company will become more transparent. This should favorably affect the capitalization of Rostelecom, which, in our opinion, is undervalued today," he told Prime. Executive Director Association for the Protection of Investors' Rights (IPA, represents the interests of minority shareholders) Denis Kulikov.

"Kalugin is one of the founders of NKS, the most promising operator of broadband access and pay TV in Moscow, the purchase of which by Rostelecom was once supported by API. If he extends the experience gained in NKS to Rostelecom, this will have a positive effect on the operator," Kulikov added.

Vice President and Director of Rostelecom's Moskva macro-regional branch, Dmitry Bragin, who served as deputy general director of NKS under Kalugin's leadership, says that he has developed an exceptionally positive attitude towards the newly appointed head of the state operator. "Kalugin is a knowledgeable, competent person who has achieved a lot. He can handle any task," Bragin said.

The head of the Association of Regional Telecommunications Operators (AROS) Yuri Dombrovsky called the appointment of Kalugin " good choice for Rostelecom. “It seems to me that this is a person of the right specialization, since part of the strategy of Rostelecom is the development of the broadband access business, and Kalugin just came from this area - he created an excellent company operating in the Moscow market,” Dombrovsky said.