Even the highest quality and most reliable communication can fail. And then users have to either wait until the problem disappears on its own, or look for ways to solve it. An excellent option to deal with the difficulties that Rostelecom subscribers encounter is the help desk. The phone number of the contact center can be found on the official website of the company. Additionally, it is specified in the service agreement.
The big advantage of such a service is not only the ability to restore communication or call the master, but also to provide reference information, without which it is impossible to fully use the services provided by the company.
All support is provided to customers free of charge, and anyone can call the operator. But in order to reduce the waiting time, it is better to use special numbers that allow you to contact specialists on narrow issues and individual topics. For calls, dial:
- 88001000800 - sales and assistance service;
- 84957274977 - reference, providing information on connected services and tariffs;
- 84957274907 - automatic information service;
- 88001002525 - change billing and get information about different tariff plans.
Additionally, each user can use the regional reference Rostelecom, the telephone number for inquiries and technical assistance can be found in the customer service agreement.
Other options
In addition to the standard support numbers, there are other ways for subscribers to get help. Users are able to:
- fill in the form feedback on the official site;
- write to the online chat on the Rostelecom portal;
- report problems in the official group of the company in one of the social networks;
- use the chat in the mobile application;
- send an email to receive subscription service.
It is simply impossible to use the communication services of the Rostelecom provider, but not experience any problems at the same time (as is the case with any other provider). Problems arise infrequently, no one is immune from their appearance. The Rostelecom hotline, created to solve these problems, works for all subscribers using certain provider services - these are Internet, digital television and home telephone services. And in this review, we will consider all the phones you need to urgently solve problems and fix breakdowns.
Rostelecom hotline
8-800-100-08-00
Numbers for individuals
Technical support of Rostelecom in Moscow and the Moscow region is distributed to several phone numbers at once. Somewhere they can only give us general information about any services and products of the provider, and somewhere they can provide full technical support. The matter is further complicated by the fact that Rostelecom has a hotline on some numbers to help private customers, while others provide support. legal entities.
In addition, on the territory of Moscow and the Moscow region, the provision of services is carried out under the OnLime brand, and their phones work there. hotline. So that you do not get confused in the current numbering of call centers, we will tell you how and what phone numbers you need to call Rostelecom for help.
The main telephone hotline of Rostelecom for individuals is 8-800-100-08-00. There is a general reference for all regions. On this hotline they give advice on connecting a home phone, the Internet or digital television, and answer some other questions. In general, it is useless to look for specialists here who could suggest why ping has increased or access speed has dropped - completely different numbers work for this.
If you have questions related to connecting services, the Rostelecom hotline number 8-800-707-80-00 will help you. Call here if you want to find out if there is a connection in the house or if you need to leave a request for connection. Please note that you don’t need to call this number and say “I don’t have Internet access” - specialists of a completely different profile are sitting here, dealing with completely different issues.
But if you call the hotline at 8-800-707-12-12, then here you can ask questions about any technical issue:
- Internet does not work;
- Decreased speed;
- The equipment is broken;
- There were problems with the connection;
- Communication periodically breaks;
- Some TV channels do not work;
- The modem has deteriorated or turned off;
- Has ceased to function home phone etc.
That is, it is at this number that the real hotline of Rostelecom is located.
Please note that this hotline number is only valid for subscribers from Moscow and the Moscow region. If you live in another region, go to the Rostelecom website and check the support number for regional users.
Numbers for legal entities
Service technical support Rostelecom for legal entities is located at 8-800-200-3000. Call here only if you are a corporate client of the operator. For calls on connection issues, dial the hotline 8-800-200-99-09. As for support and connection for business users of OnLime, all questions should be addressed by phone 8-800-301-01-60 - there is a hotline of OnLime (but not Rostelecom) on the Internet and IP-telephony for corporate clients.
Now you know how to call Rostelecom technical support. Several hotlines operate here at once, designed for a variety of categories of clients - individuals and legal entities. When addressing here for any questions, try not to confuse the hotlines, otherwise it will be difficult to get qualified help.
Turns out I'm a dumbass! Self-critical? Yes. Well, what else can you call a person who for a long time sincerely believed that it was easy to get through to Rostelecom's technical support?
In fact, it is very difficult, I assure you! Furthermore. Many argue, not without reason, that
it is almost impossible to get through to Rostelecom technical support!
This, of course, is not entirely true. It is still possible to get through, although it is difficult. Checked it personally.
There are several ways, and each has its own nuances. These are the nuances I will tell you today.
It all started with the fact that quite recently I sincerely thought that there would be few people willing to argue with the fact that Rostelecom is not only one of the largest and most popular Russian telecom operators, but also one of the most reliable.
Until he joined them! Now I'm not at all sure about it. "Kosyachit" Rostelecom no less than others. And maybe more. It seems like "there is a hole in the old woman."
That home Internet“flies out”, then the communication speed disappears, then the television turns off. And it happens that the cost of services changes without our knowledge.
In general, despite all the advantages of Rostelecom, we often need the help of their technical support specialist.
It is for such assistance that a hotline phone has been created in Rostelecom, according to which, as stated, the Rostelecom support service will always help us with solving any problems.
They themselves claim that the hotline in Rostelecom works efficiently and stably, so contacting the Rostelecom operator, as a rule, does not present any difficulties.
But is it really so?
That's just about Rostelecom support phone and I will tell you in this article. 
Some advantages of Rostelecom technical support
Yes, yes, don't be surprised. There are few advantages, but they are also there.
1. Technical support by Rostelecom works around the clock Therefore, you can contact a specialist with your question at any time of the day or night.
And further. Note!
All calls to the operator Rostelecom free both landline and mobile phones!
2. What issues does the Rostelecom customer support service help to solve? There are a great many of them - they include all problems related to communication services, interactive television or access to the Internet.
It is believed that qualified specialists in the Rostelecom call center will be happy to answer any of your questions regarding the provision of company services.
However, that is just how it is. And the reality, as always, is far from ideal. Done with pluses
Now cons
There are two main disadvantages.
1. Not only me, but also many other subscribers have experienced in their own skin that Can't get through to Rostelecom tech support. Well, more precisely, almost impossible. Actually it is possible, but very, VERY long.
And it is also very important to know exactly the phone number to call.
Because there are a lot of these technical support numbers in Rostelecom. (More on that below) And the biggest disappointment you experience, probably, is not when you “hang” on the phone for half an hour, waiting for the operator’s response. And at that moment, when, having finally stated your problem to a live operator, you hear in response: wait, now I will switch you to ...
In response, I would like to first throw the phone at the wall, and then make a personal visit to their office. To express in the eyes everything that I think about them.
2. In a number of issues, the “specialists” of the Rostelecom hotline do not are not experts.
Perhaps these girls were even taught something. They are well versed in tariffs, connection conditions and payment for services. They even know to advise you to reboot your modem or router.
But often they simply go away from answering and solving your problem. Especially if your problem is really serious, or does not fit into their patterns.
However, there is still nowhere to go. Have to call. And here, as I said a little higher, it is very important to understand exactly where to call.
So what is Rostelecom's technical support number anyway?
And in Rostelecom there is more than one technical support phone - it works multiple phone numbers at once, by which you can call the operator Rostelecom, and get competent advice.
There is probably something positive in this. It is not for nothing that Rostelecom has created many technical support services for its customers, right? Each of these services has your own phone number where you can call the operator.
To contact the Rostelecom operator, simply call one of these numbers .
Rostelecom hotline, phone 8800:
- The most convenient way to contact Rostelecom technical support is hotline number 8 800. This is a free federal number customer support services - 8 800 181 18 30 .
- Rostelecom technical support service. Consultation on any technical issues, including cellular communications, television. This also applies to technical support Rostelecom Internet. Setting up equipment and calling a specialist at home. - phone number 8 800 707 18 11 .
- You can order the connection of services or find out information of interest about the services provided by Rostelecom in sales service by calling on the phone 8 800 100 08 00 .
- If you need to find out any information about the tariffs for the services provided or their conditions, the conditions for drawing up contracts or you have a claim against the company, you can contact the specialists Help Desk. In this case, you need the operator's phone number in Rostelecom 8 800 707 18 00 . You can also find out detailed information about the status of your personal account and payments made by this number.
- General short phone number help desk cellular communication – 111 .
- Autoinformer will tell you how to remotely change the tariff plan for fixed telephone and Internet services, if you dial 8 800 707 33 33
- service CDMA cellular customer support waiting for you on the phone 8 800 450 01 56 .
- If you are a CDMA subscriber and have any questions regarding this service, please call 8 800 450 01 59 - qualified service technician information support for CDMA subscribers will gladly answer all your questions.
- Technical support for CDMA cellular subscribers available by phone 8 800 450 01 56
- If you have any questions about the service broadband access in Internet provided by Rostelecom, it is recommended to contact the number 8 800 300 18 03 where you can always get detailed advice.
- You contacted the customer support service, but the work of the operator did not suit you? For filing complaints and various claims phone number created 8 800 300 18 03 .
These phones, as you already understood, work throughout Russia. For example, I, who lives in St. Petersburg, to call Rostelecom St. Petersburg, the technical support phone must also be selected from the above.
How to call a Rostelecom operator in international roaming
Well, okay, there are many ways to contact the Rostelecom operator in Russia - figured it out. But what to do if you are abroad?
How can I contact representatives of the mobile operator Rostelecom if you are in international roaming?
Yes, almost exactly the same! Again, the Rostelecom support service will help you, the phone number of which in this case will be slightly different. But also free.
Yes Yes! It is enough to call the phone number in Roaming +7 902 188 18 10 . IS FREE!!!
The only thing you should pay attention to is that you should dial the number of the Rostelecom operator in this way - in the international format, that is, through +7.
When there is no phone at hand ...
And in conclusion, a few words about the fact that there is still an Internet support service in Rostelecom.
It is needed in cases where it is not possible to call Rostelecom operators on a hotline. It happens that the phone breaks down or is lost. And even worse - there are suspicions that your phone was stolen, and this bastard got access to your SIM card and personal account. What to do in such cases?
First of all, don't panic! You have a chance to get a full consultation of a specialist if you have access to the Internet. This is where the Rostelecom Internet Hotline will help.
You can promptly ask the hotline specialists any questions in the “Personal Account”, on the “Contact Support Service” page.
Maybe this is the only real way to contact Rostelecom tech support, huh?
Have you been able to call them?
Rostelecom is the largest Russian provider of broadband Internet access. For 12 years, this company has served more than 11 million subscribers in Russia. Of course, any client may have questions about the work of the provider. For this purpose, a technical support service was created at Rostelecom.
The Rostelecom technical support service is one of the most responsible and efficient. You can call the Rostelecom technical support service for free at any time of the day - the operator will listen to the subscriber with due attention and answer his questions. Rostelecom technical support service contains many phone numbers specializing in a particular service.
— 8 800 707 18 11.
- Help Desk - personal account status, tariff plans, "Promised Payment" service - 8 800 707 18 00.
- Rostelecom technical support service
for mobile connection subscribers - 8 800 300 18 02.
- Rostelecom support phone
for subscribers of mobile connection CDMA — 8 800 450 01 56.
- Rostelecom technical support phone number
on issues of connecting different countries and cities - 8 800 300 18 01.
issues related to access to broadband Internet - 8 800 300 18 03.
- Rostelecom technical support phone
for receiving complaints and claims - 8 800 300 18 19.
Internet speed measurement
For Rostelecom subscribers, there is an interesting service - Rostelecom Internet speed testing. 
This is very useful, since providers are not always conscientious about subscribers and can limit the speed of the Internet. For this reason, the provider decides to create a speed test. In order for subscribers to be able to test the speed of Rostelecom, the provider has created a special website that measures connection speed - Speedtest. To start the test, you need to click "Start testing". Rostelecom's testing speed is quite fast: verification will take only a couple of minutes from the subscriber.
If the Rostelecom Internet test showed disappointing results, contact Rostelecom support.
Rostelecom has recently come out on top in providing telephony, Internet and television services. In order to be able to use the necessary service, you must at least know about it.
Among the company's services are broadband Internet access, television, which is provided on a paid basis. At the same time, the number of customers is growing every year. On the Russian market Rostelecom is recognized as one of the leaders. Among the users are not only ordinary citizens, but also corporate clients.
Agree, not every client can contact the office of the company in order to resolve all the issues that have arisen. That's what the free phone number was designed for.
8-800-1000-800 is the hotline number where you can get all the information, while you do not need to contact the office. The number can be dialed either in the format 8 800 100 0 800 or in the format 78001000800.
Benefits of Call Center Service
By the hotline number you can find out a lot of different information, solve problems.- The customer support center operator is provided with any information that you need.
- Thanks to a single phone number, multi-channel dial-ups were created, while on each line the client receives the information that he needs.
- Calls received by employees from all over Russia are processed by support centers, of which there are a large number throughout the country.
- In addition to a single number, in each region it is possible to get through to the operator of your city. It is enough just to decide on the city where it is easier for you to get through. So, for example, in the city of Voronezh you can call the number
What can be found on the hotline?
All that is required of you as a client of the company is to tell the employee your contract number, phone number or address at which you have any questions.
The call to the technical support number may be delayed if the queue is large. - If you have problems with connecting to the Internet, you can contact the CPC and clarify the information. If there are no restrictions on the line, then the employee will diagnose the connection with you directly by phone and help resolve the issue.
- If there is a question about tariff plan(this applies to the Internet, television, landline phone), the employee will help you choose the tariff that suits you.
- Information is also provided on general issues: where the company's offices are located, what can be done in a given situation.
- In addition, customers are provided with assistance with the use of personal account, by activating or deactivating services independently without the help of employees.
Rostelecom support line problems
- Slow Internet speed or its complete absence;
- When viewing interactive television there are problems with the image quality of the picture;
- financial question- for what this or that amount was charged, whether the monthly fee is calculated correctly;
- Problems that may occur on the equipment.
If a client has a question about any services provided by Rostelecom, he can always turn to the hotline for help, as it works around the clock.
