Rostelecom has recently come out on top in providing telephony, Internet and television services. In order to be able to use the necessary service, you must at least know about it.
Among the company's services broadband access on the Internet, television, which is provided on a paid basis. At the same time, the number of customers is growing every year. On the Russian market Rostelecom is recognized as one of the leaders. Among the users are not only ordinary citizens, but also corporate clients.
Agree, not every client can contact the office of the company in order to resolve all the issues that have arisen. That's what the free phone number was designed for.
8-800-1000-800 - number hotline, by which you can get all the information, while you do not need to contact the office. The number can be dialed either in the format 8 800 100 0 800 or in the format 78001000800.
Benefits of Call Center Service
By the hotline number you can find out a lot of different information, solve problems.- The customer support center operator is provided with any information that you need.
- Thanks to a single phone number, multi-channel dial-ups were created, while on each line the client receives the information that he needs.
- Calls received by employees from all over Russia are processed by support centers, of which there are a large number throughout the country.
- In addition to a single number, in each region it is possible to get through to the operator of your city. It is enough just to decide on the city where it is easier for you to get through. So, for example, in the city of Voronezh you can call the number
What can be found on the hotline?
All that is required of you as a client of the company is to tell the employee your contract number, phone number or address at which you have any questions.
Call to service number technical support May take a long time if the queue is long. - If you have problems with connecting to the Internet, you can contact the CPC and clarify the information. If there are no restrictions on the line, then the employee will diagnose the connection with you directly by phone and help resolve the issue.
- If you have a question about the tariff plan (this applies to the Internet, television, landline phone), the employee will help you choose the tariff that is right for you.
- Information is also provided on general issues: where the company's offices are located, what can be done in a given situation.
- In addition, clients are provided with assistance in using their personal account, in activating or deactivating services on their own without the help of employees.
Rostelecom support line problems
- Slow Internet speed or its complete absence;
- When viewing interactive television, there are problems with the image quality of the picture;
- financial question- for what this or that amount was charged, whether the monthly fee is calculated correctly;
- Problems that may occur on the equipment.
If a client has a question about any services provided by Rostelecom, he can always turn to the hotline for help, as it works around the clock.
AT Russian Federation and the offer of new services, services and tariff packages are a constant source of questions from consumers who are unable to independently understand the flow of information. The undoubted benefits of the emergence of a particular new service can only be appreciated when the client knows enough about it to become a consumer of this service. In this regard, the timely familiarization of people with the novelties of the market is of paramount importance.
All the methods proposed below for obtaining an answer to the questions posed are available to all subscribers, regardless of the form of their service. Anyone can apply at a convenient time for themselves, on weekdays and weekends.
How to call the operator Rostelecom
The official website of Rostelecom provides all the information necessary for connecting and configuring services, including the appearance of new products on the services market cellular communication.
- Let not the fastest, but reliable method. Of course, sometimes you have to wait quite a long time until the consultant is free, but the completeness of the information received is worth it. You can only get through from Rostelecom numbers. To contact the support service, just dial 611, after which, after waiting for an answer, you can ask your question.
- For users who are abroad, Roaming also provides the opportunity to ask a consultant a question - you just need to dial the number + 7 908 221 00 413.
- It is also possible to call from a landline phone. For this, a single number is provided for all - 8 800 300 18 01. You can call 24 hours a day, free of charge.
- You can also try the official company number 8 800 1000 800.
Do not forget to use your personal account Rostelecom. This self-service system allows you to perform many operations related to the use of the company's services without spending time, including the ability to ask a question that interests you by addressing it to the support service.
If you are not satisfied with the amount of information received when contacting by phone, there is always the opportunity to seek clarification from the staff of the service center.
If you have an IMPORTANT or very URGENT question, ask!!!
Rostelecom Help Desk
Dynamic development of the company, improvement of the services provided and after-sales service allows you to attract more customers. In the network of company stores you can not only purchase the necessary goods, but also consult on your questions. The regional representations that exist in many are called upon to convey necessary information to users and potential clients and provide them with all possible assistance and support. However, in addition to regional offices, you can use other sources to obtain the necessary information. All numbers of various Rostelecom services can be found by going to http://perm.rt.ru/service/contact_info/total_info/info_services
Rostelecom is one of the largest operators of interactive television and broadband Internet access. The number of users of the services of this provider has millions of subscribers in Russia and the CIS countries, so the question of how to call the Rostelecom operator is quite often of interest to the company's customers.
The huge scale of this operator's activities also affects the work of the support service - it is constantly being improved in order to promptly provide assistance to subscribers on any issues related to the provision of company services. Since you can contact the Rostelecom operator in a simple way, you should take note of it in order to get expert advice at any time.
We call the operator Rostelecom
Rostelecom's customer support service works around the clock, and advise users only professional specialists companies. Technical support works around the clock, and since you can call Rostelecom completely free of charge, this provides an opportunity to freely get an answer to your question or use the help of professionals in setting up equipment.
Multi-channel hotlines have been created for the company's clients, allowing them to process a huge number of calls as quickly and efficiently as possible. Thanks to the professionalism and responsible approach to customer service of the company, you can always reach the operator - on any day of the week, at any time of the day, even with a negative or zero phone balance. Each subscriber's call is directed to the appropriate technical service department for a quick solution to the problem.
Rostelecom's multi-channel information and technical support phone works around the clock, and the call is free of charge from any corner of Russia at the number: 8-800-100-08-00.
By this number you can get advice and find out all the details about the company's services, tariffs, current special offers, contracts. By the same phone, you can call a specialist to set up the equipment or receive instructions for independently solving technical problems that have arisen, apply for connection / disconnection of services and receive information and technical support in many other areas of the company's activities.
If you do not know your phone number from Rostelecom, check out.
Every ISP has a technical support service, since it is simply impossible to do without it. Subscribers often have problems that require the intervention of specialists. And they start calling their ISP's hotline. Internet technical support from Rostelecom is always ready to solve the most difficult issue or send repairmen to fix any malfunction. Let's see how to get through to technical support.
The Rostelecom Internet support service is able to solve any problems of subscribers. It works around the clock, so you can call here at any time of the day or night. Be sure to call here if you have any problems with your internet connection:
- Subscriber equipment (modem, router) does not work;
- Some resources (or all at all) do not open;
- Access speed is lower than declared according to the tariff plan;
- There were problems with payment for services;
- An incomprehensible debt has arisen;
- Personal account does not work;
- Can't change tariff plan;
- Additional services are not included.
Internet support from Rostelecom will solve any problem that has arisen. The timing of the solution depends on many factors - some breakdowns are eliminated instantly, and some cannot be dealt with in a day.
On the territory of Moscow, the services of the Internet provider Rostelecom are provided under the OnLime brand known to many Muscovites. Therefore, for all questions, you should contact OnLime specialists - they are responsible for access to world wide web. If you are just going to become a subscriber and you have any questions, you can ask them by phone 8-800-707-80-38. Please note that this line does not deal with other issues - only connection.
Internet technical support phone from Rostelecom (OnLime) - 8-800-707-12-12. Be sure to write down this number in your phone book, because when your Internet breaks down, you will not be able to check it on the website of your provider. Please note that this line is intended for already connected subscribers. Technical support works here not only via the Internet from Rostelecom, but also for other services - this is television and telephony.
Internet from the leading Internet provider in Moscow is used not only by ordinary subscribers, but also by corporate clients. And they, too, may have problems accessing the Internet. For corporate clients belonging to the small business segment, the following phone numbers for technical support of Rostelecom (OnLima) work:
- 8-800-301-01-60 - this hotline is aimed at legal entities and entrepreneurs who just want to become subscribers. In other words, connection issues are resolved here;
- 8-800-301-02-60 - this line is intended for established corporate clients. Call here if you are unable to connect to the Internet from Rostelecom (OnLime) - technical support specialists will always come to the rescue and give all the necessary advice.
For representatives of the segment big business and state companies there is a separate technical support for the Internet from Rostelecom. She is on line number 8-800-200-3000. Call here if any of your services for large corporate clients is not working for you. It also resolves issues of connecting new legal entities.
If you are an individual and you cannot get through to Internet technical support, you do not need to try to call other Rostelecom numbers - they will not help you here. In case of problems with dialing, try calling later - it is likely that the hotline will become free.
It is simply impossible to use the communication services of the Rostelecom provider, but not experience any problems at the same time (as is the case with any other provider). Problems arise infrequently, no one is immune from their appearance. The Rostelecom hotline, created to solve these problems, works for all subscribers using certain provider services - these are Internet, digital television and home phone. And in this review, we will consider all the phones you need to urgently solve problems and fix breakdowns.
Rostelecom's technical support in Moscow and the Moscow region is distributed over several phone numbers at once. Somewhere they can only give us general information about any services and products of the provider, and somewhere they can provide full technical support. The matter is further complicated by the fact that Rostelecom has a hotline on some numbers to help private customers, while others provide support. legal entities.
In addition, on the territory of Moscow and the Moscow Region, the provision of services is carried out under the OnLime brand, and there are their own hotline phones. So that you do not get confused in the current numbering of call centers, we will tell you how and what phone numbers you need to call Rostelecom for help.
The main telephone hotline of Rostelecom for individuals is 8-800-100-08-00. There is a general reference for all regions. This hotline gives advice on connecting a home telephone, Internet or digital television, and answers some other questions. In general, it is useless to look for specialists here who could suggest why ping has increased or access speed has dropped - completely different numbers work for this.
If you have questions related to connecting services, the Rostelecom hotline number 8-800-707-80-00 will help you. Call here if you want to find out if there is a connection in the house or if you need to leave a request for connection. Please note that you don’t need to call this number and say “I don’t have Internet access” - specialists of a completely different profile are sitting here, dealing with completely different issues.
But if you call the hotline at 8-800-707-12-12, then here you can ask questions about any technical issue:
- Internet does not work;
- Decreased speed;
- The equipment is broken;
- There were problems with the connection;
- Communication periodically breaks;
- Some TV channels do not work;
- The modem has deteriorated or turned off;
- Home phone stopped working, etc.
That is, it is at this number that the real hotline of Rostelecom is located. Please note that this hotline number is only valid for subscribers from Moscow and the Moscow region. If you live in another region, go to the Rostelecom website and check the support number for regional users.
Rostelecom's technical support service for legal entities is located at 8-800-200-3000. Call here only if you are a corporate client of the operator. For calls on connection issues, dial the hotline 8-800-200-99-09. As for support and connection for business users of OnLime, all questions should be addressed by phone 8-800-301-01-60 - there is a hotline of OnLime (but not Rostelecom) on the Internet and IP-telephony for corporate clients.
Now you know how to call Rostelecom technical support. Several hotlines operate here at once, designed for a variety of categories of clients - individuals and legal entities. When addressing here for any questions, try not to confuse the hotlines, otherwise it will be difficult to get qualified assistance.
The hotline, or technical support line, provides any Rostelecom customer with the opportunity to receive
advice on services and the necessary assistance quickly and free of charge. This service greatly simplifies feedback and helps clients quickly resolve emerging issues.
Many are concerned about the question: for what reason can I contact the hotline? The reasons for the appeal can be divided into three large subgroups:
Problems when using the services
These problems most often include:
- absence or slow speed Internet connections;
- poor quality or lack of sound or picture of interactive television;
- problems with Rostelecom equipment;
- incorrect charging of the subscription fee.
Need for reference information
If you, as a client of the company, have a question “how?”, For example, how to enter your personal account, how to connect or disconnect this or that service and similar questions, then you can also contact the hotline for advice. There you will be readily and easily provided with up-to-date information.
When help is needed
Unfortunately, consultation is far from always enough to understand some service and connect or disconnect it yourself. Sometimes the operator can perform this operation remotely, and if you are unsure of your abilities, you can ask him for help by calling the hotline.
The number of subscribers using communication services from Rostelecom is growing every day. This fact says a lot: the operator's prices are quite affordable and affordable for most of the population, regardless of their financial position, the set of services is regularly updated and periodically improved, new promotions and offers appear, the range of functions provided is constantly expanding
Of course, it is quite natural that with such a huge breadth of the provider's activities and an impressive number of its clients, situations are created daily that require the intervention of specialists. To resolve any questions about the provider's services (and there are many: home and Mobile Internet, cellular and city calls, private and corporate rates etc.), a special Rostelecom operator help desk, which answers customer calls around the clock on any day.
In order for their advice to be competent and useful, the operator recruits a very professional staff, able to politely and clearly explain to people contacting the technical support service what the essence of their problem is and how to fix it with the least effort, time and money.
Helpline numbers
There are several ways to contact specialists, the most popular of which is a call from the phone. The following numbers work for subscribers:
- By calling the number 8-800-100-08-00 , the client will receive full information about connecting and disconnecting all possible services.
- Service by number 8-800-181-18-30 answers technical questions of the operator's users.
- Typing 118-88 , you can find out about the balance on your account.
- If you encounter a device failure, then to order a repair, dial 8-125 .
- Those users who prefer a landline phone can order long-distance and international calls by number 118-71 .
- Service 118-09 is standard and universal for all problems that occur in working with equipment and services.
- Help desk works on a paid basis 118-99 .
- To send a telegram voice message, dial 11899-844126 . This list contains the most important numbers, which receive the largest number of calls from network subscribers.
A complete list of numbers can be found on the provider's website. Help desks are also categorized by areas and characteristics.
How else can you contact a specialist
A call to the provider's studio is the main, but not the only way to get qualified help on communication issues. In addition, even when using calls, difficulties can arise: waiting too long for a call to be accepted or a paid consultation. To use another option (leave your application in your personal account on the site), open the page lk.rt.ru/?action=feedBack and fill in all required information.
After your application has been accepted and processed (usually this process takes about one to two hours), a member of the Help Desk will call you back and advise you on any issue. In addition, to visit available service centres provider Rostelecom on weekdays at working time. There, competent specialists will find a way out of this situation.
Personal Area
Of course, online consultation is a very popular way to communicate with network employees. This opportunity is received by all, without exception, subscribers of the Rostelecom operator who have a personal page. If the answer of the operator does not suit you or remains not completely clear, you can call a specialist within your area.
To do this, in a special section, indicate your place of residence (it is enough to enter only the city and region), and you will immediately see information containing numbers help desks in your region. They can be both free and paid (paid are marked as such). If the subscriber is in international roaming, the call is made in the international format.
Additional Information
You can get an answer to your question at any branch of the operator in your city or by calling any service. However, it is worth considering the fact that the prices for all types of communication and services provided can vary significantly in each area, so for more accurate information, please contact technical service in your area.
In addition, some services are available only in certain regions, the connection of others is available only subject to mandatory conditions, some works are performed for an additional fee (depending on the complexity of the work). Be sure to clarify your requirements to the employee.
Reference numbers in Rostelecom - 3.8 out of 5 based on 16 votes
The number of users who use the services of Rostelecom is growing rapidly every day. Already now it is one of the largest not only in Russia, but throughout Europe. This fact is explained by the fact that the population is in demand for the services of providing the Internet, pay TV, home and cellular telephony, and the prices for them are quite competitive.
With so many services and users, every day there are situations that need to be addressed. To help its customers, a technical support service was created, which not only accepts requests for equipment repair, but also gives competent advice that helps to fix problems on their own. It works around the clock, and the professionalism and level of knowledge of specialists does not raise any doubts even among very demanding people. Among the telephone numbers by which you can call technical support, there are both free ones, which you can call from any phone, and short ones, which you need to call only from a Rostelecom phone.
Rostelecom support phone numbers
If you have a problem and you do not know how to solve it yourself, then most in a simple way is a call to customer support. In the most major cities Russia has created special call centers, which receive calls from all settlements of the country. For convenience, each service has its own hotline and special numbers so that a specialist can find a solution to the problem and tell you about it as soon as possible. There are also general phone numbers that you can call with any questions, but let's talk about everything in order.
Rostelecom technical support has two main contact numbers:
8-800-100-08-00 designed for questions related to connection to any service
8-800-181-18-30 intended for technical issues for existing subscribers of the company
To see additional and specialized phone numbers, you need to go to the official website and select the region in which you are located.
To on your phone, you can call the short number 118-88 .
To call the Rostelecom repair bureau, you need to dial the number 8-125 .
Home phone subscribers can order long-distance and international calls by number 118-71 .
If you find it difficult to choose a number to call and ask your question, then you can call the free reference service at the number 118-09 .
If the free reference service did not suit you, then there is a paid one, which you can call at 118-99 .
In addition, you can send a telegram by phone. To do this, you need to call the number 11899-844126 .
We have listed only the main technical support phone numbers, but they may differ in your region, so check the information at official website of the company. If your region was not selected automatically or identified with an error, then check it yourself in the upper left corner of the site.
Other ways to contact technical support
It can be quite difficult to get through to Rostelecom's customer support service. If you do not want to wait, you can simply leave a request in your personal account. To do this, go to lk.rt.ru/?action=feedBack and fill in all required fields. Within an hour, a specialist will call you back and try to help you with solving your problem.
Turns out I'm a dumbass! Self-critical? Yes. Well, what else can you call a person who for a long time sincerely believed that it was easy to get through to Rostelecom's technical support?
In fact, it is very difficult, I assure you! Furthermore. Many argue, not without reason, that
it is almost impossible to get through to Rostelecom technical support!
This, of course, is not entirely true. It is still possible to get through, although it is difficult. Checked it personally.
There are several ways, and each has its own nuances. These are the nuances I will tell you today.
It all started with the fact that quite recently I sincerely thought that there would be few people willing to argue with the fact that Rostelecom is not only one of the largest and most popular Russian telecom operators, but also one of the most reliable.
Until he joined them! Now I'm not at all sure about it. "Kosyachit" Rostelecom no less than others. And maybe more. It seems like "there is a hole in the old woman."
That home Internet“flies out”, then the communication speed disappears, then the television turns off. And it happens that the cost of services changes without our knowledge.
In general, despite all the advantages of Rostelecom, we often need the help of their technical support specialist.
It is for such assistance that a hotline phone has been created in Rostelecom, according to which, as stated, the Rostelecom support service will always help us with solving any problems.
They themselves claim that the hotline in Rostelecom works efficiently and stably, so contacting the Rostelecom operator, as a rule, does not present any difficulties.
But is it really so?
That's just about Rostelecom support phone and I will tell you in this article. 
Some advantages of Rostelecom technical support
Yes, yes, don't be surprised. There are few advantages, but they are also there.
1. Technical support by Rostelecom works around the clock Therefore, you can contact a specialist with your question at any time of the day or night.
And further. Note!
All calls to the operator Rostelecom free both landline and mobile phones!
2. What issues does the Rostelecom customer support service help to solve? There are a great many of them - they include all problems related to communication services interactive television or access to the Internet.
It is believed that qualified specialists in the Rostelecom call center will be happy to answer any of your questions regarding the provision of company services.
However, that is just how it is. And the reality, as always, is far from ideal. Done with pluses
Now cons
There are two main disadvantages.
1. Not only me, but also many other subscribers have experienced in their own skin that Can't get through to Rostelecom tech support. Well, more precisely, almost impossible. Actually it is possible, but very, VERY long.
And it is also very important to know exactly the phone number to call.
Because there are a lot of these technical support numbers in Rostelecom. (More on that below) And the biggest disappointment you experience, probably, is not when you “hang” on the phone for half an hour, waiting for the operator’s response. And at that moment, when, having finally stated your problem to a live operator, you hear in response: wait, now I will switch you to ...
In response, I would like to first throw the phone at the wall, and then make a personal visit to their office. To express in the eyes everything that I think about them.
2. In a number of issues, the “specialists” of the Rostelecom hotline do not are not experts.
Perhaps these girls were even taught something. They are well versed in tariffs, connection conditions and payment for services. They even know to advise you to reboot your modem or router.
But often they simply go away from answering and solving your problem. Especially if your problem is really serious, or does not fit into their patterns.
However, there is still nowhere to go. Have to call. And here, as I said a little higher, it is very important to understand exactly where to call.
So what is Rostelecom's technical support number anyway?
And in Rostelecom there is more than one technical support phone - it works multiple phone numbers at once, by which you can call the operator Rostelecom, and get competent advice.
There is probably something positive in this. It is not for nothing that Rostelecom has created many technical support services for its customers, right? Each of these services has your own phone number where you can call the operator.
To contact the Rostelecom operator, simply call one of these numbers .
Rostelecom hotline, phone 8800:
- The most convenient way to contact Rostelecom technical support is hotline number 8 800. This is a free federal number customer support services - 8 800 181 18 30 .
- Rostelecom technical support service. Consultation on any technical issues, including cellular communications, television. This also applies to technical support Rostelecom Internet. Setting up equipment and calling a specialist at home. - phone number 8 800 707 18 11 .
- You can order the connection of services or find out information of interest about the services provided by Rostelecom in sales service by calling on the phone 8 800 100 08 00 .
- If you need to find out any information about the tariffs for the services provided or their conditions, the conditions for drawing up contracts or you have a claim against the company, you can contact the specialists Help Desk. In this case, you need the operator's phone number in Rostelecom 8 800 707 18 00 . You can also find out detailed information about the status of your personal account and payments made by this number.
- General short phone number mobile phone help desk – 111 .
- Autoinformer will tell you how to remotely change the tariff plan for fixed telephone and Internet services, if you dial 8 800 707 33 33
- service CDMA cellular customer support waiting for you on the phone 8 800 450 01 56 .
- If you are a CDMA subscriber and have any questions regarding this service, please call 8 800 450 01 59 - qualified service technician information support for CDMA subscribers will gladly answer all your questions.
- Technical support for CDMA cellular subscribers available by phone 8 800 450 01 56
- If you have any questions about the service broadband internet access provided by Rostelecom, it is recommended to contact the number 8 800 300 18 03 where you can always get detailed advice.
- You contacted the customer support service, but the work of the operator did not suit you? For filing complaints and various claims phone number created 8 800 300 18 03 .
These phones, as you already understood, work throughout Russia. For example, I, who lives in St. Petersburg, to call Rostelecom St. Petersburg, the technical support phone must also be selected from the above.
How to call a Rostelecom operator in international roaming
Well, okay, there are many ways to contact the Rostelecom operator in Russia - figured it out. But what to do if you are abroad?
How can I contact representatives of the mobile operator Rostelecom if you are in international roaming?
Yes, almost exactly the same! Again, the Rostelecom support service will help you, the phone number of which in this case will be slightly different. But also free.
Yes Yes! It is enough to call the phone number in Roaming +7 902 188 18 10 . IS FREE!!!
The only thing you should pay attention to is that you should dial the number of the Rostelecom operator in this way - in the international format, that is, through +7.
When there is no phone at hand ...
And in conclusion, a few words about the fact that there is still an Internet support service in Rostelecom.
It is needed in cases where it is not possible to call Rostelecom operators on a hotline. It happens that the phone breaks down or is lost. And even worse - there are suspicions that your phone was stolen, and this bastard got access to your SIM card and personal account. What to do in such cases?
First of all, don't panic! You have a chance to get a full consultation of a specialist if you have access to the Internet. This is where the Rostelecom Internet Hotline will help.
You can promptly ask the hotline specialists any questions in the " Personal account”, on the “Contact Support” page.
Maybe this is the only real way to contact Rostelecom tech support, huh?
Have you been able to call them?
